Title Concierge | Part-Time | University of Kansas Social Club

Oak View Group (OVG) is a globally recognized leader in premium live entertainment infrastructure and services. Established in 2015, OVG specializes in venue development, management, hospitality, and sponsorship sales, with a portfolio that includes seven world-class owned venues and numerous iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. The company’s expansive reach and commitment to excellence make it a leading name in the sports and live entertainment industry.

The University of Kansas Social Club, located at 1651 Naismith Drive in Lawrence, Kansas, operates within this prestigious network as a venue that provides exceptional food and beverage management services. This Social Club is an exclusive and vibrant space designed to offer members top-tier hospitality experiences. As part of the Oak View Group, the club embodies the group’s commitment to delivering high-quality experiences, focusing on member satisfaction, tailored services, and creating memorable moments.

The Concierge role at the Naismith Club within the University of Kansas Social Club is an integral position within the Member Experience Team. This part-time employment opportunity offers an hourly wage ranging from $13.00 to $16.00, in addition to being tip-eligible, making it an appealing role for individuals who thrive in dynamic, customer-facing environments. The Concierge is responsible for creating an inviting and memorable atmosphere for club members before, during, and after their visits. The role emphasizes delivering a warm welcome, generating magical moments, and fostering fond memories for each guest.

Key responsibilities include managing reservations, addressing inquiries, and understanding the preferences of members to ensure a personalized service experience. The Concierge effectively communicates ClubLife messages through various channels, providing information about club services, upcoming events, and amenities both in person and remotely. This position involves proactive engagement, managing the lobby and front entrance appearance, maintaining cleanliness, and ensuring necessary supplies are stocked to support smooth operations. Additionally, the Concierge provides essential business services such as faxing, copying, and mailing, demonstrating ownership of requests from start to finish.

Team collaboration is also a vital component, with the Concierge assisting in initiatives like the Club Newsletter, maintaining members’ services, managing event announcements, and supporting marketing efforts to promote club activities. The position requires strong communication skills across verbal, written, phone, text, and social media platforms, as well as an ability to multitask and perform under pressure. Organizational skills, attention to detail, a positive attitude, and adaptability to new technology are essential for success in this role.

This role is ideal for service-oriented individuals who are passionate about hospitality, enjoy interacting with diverse members, and are committed to delivering exceptional customer service. Oak View Group prides itself on fostering a diverse, inclusive workplace where different perspectives are valued, which enhances innovation and service quality. By joining this team, the Concierge becomes part of a company dedicated to making a positive difference in the live entertainment and hospitality industry. The position remains open until October 16, 2026, providing an excellent opportunity for those looking to grow their career in a vibrant and engaging environment.