Title Concierge | Part-Time | University of Kansas Social Club

Oak View Group (OVG) is a renowned global leader in the live entertainment infrastructure and services industry. Established in 2015, OVG has developed a robust platform that encompasses venue development, venue management, hospitality, and sponsorship sales. The company operates a diverse collection of seven world-class venues and supports some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions around the world, spanning four continents. This extensive reach and experience make Oak View Group a leader in creating exceptional live event experiences, continuously pushing the standards of excellence in the industries it serves.

Among its distinguished properties is the University of Kansas Social Club, located in Lawrence, Kansas, where OVG provides premium hospitality and customer service experiences. The Social Club serves as a vibrant social hub designed to meet the diverse needs of its members by offering exclusive events, amenities, and services that emphasize luxury and community engagement.

The Concierge role at the Naismith Club within the University of Kansas Social Club is a pivotal position focused on enhancing the Member Experience Team's efforts. As a part-time role, this position compensates between $13.00 to $16.00 per hour and is eligible for tips, making it an attractive opportunity for professionals passionate about providing outstanding hospitality and service. This role is designed to create memorable and personalized experiences for club members, emphasizing warm welcomes, making magic moments, and fostering lasting fond memories. The concierge acts as a key touchpoint for members before, during, and after every visit, ensuring their needs are met with attentiveness and professionalism.

The responsibilities include guiding members and guests within the club premises, providing comprehensive information about club services, reservations, amenities, and upcoming events. The Concierge is responsible for managing various administrative duties such as handling appointments, scheduling, maintaining cleanliness and order at the front desk and lobby areas, and managing supplies to ensure seamless service delivery. Additionally, the concierge supports business services like faxing, copying, and mailing while owning each request to completion. The role also involves assisting with member communications through newsletters, managing message-on-hold duties, website calendar updates, outbound member calls, and marketing collateral to keep members informed and engaged.

This position requires a proactive individual with a strong service orientation and the ability to communicate effectively across multiple platforms, including verbal, written, phone, text, and social media. Attention to detail, organizational skills, adaptability to new technologies, and a positive team-oriented attitude are essential components for success. Oak View Group values diversity and inclusivity in its workforce, fostering an environment where every voice is amplified and celebrated. The company is an equal opportunity employer committed to fair employment practices for all individuals regardless of their legally protected status.