Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $13.00 - $16.00
Benefits
401(k) savings plan
401(k) matching
tip eligibility
Job Description
Oak View Group (OVG) is a globally recognized leader in premium live entertainment infrastructure and services, specializing in venue development, management, hospitality, and sponsorship sales. Founded in 2015, the company manages a portfolio of seven world-class owned venues and a diverse client roster that includes iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. Oak View Group is committed to innovation, inclusivity, and delivering exceptional experiences for audiences and clients alike. Their presence in Lawrence, Kansas includes the University of Kansas Social Club, located at 1651 Naismith Drive, a premier venue providing exclusive services and experiences to members and guests.
The University of Kansas Social Club is currently seeking a part-time Concierge to join their Member Experience Team. This role is essential in creating remarkable and memorable experiences for club members throughout their visits by providing warm welcomes, attentive service, and personalized support. The Concierge helps to facilitate communications and reservations, ensures the smooth operation of club concierge services, and actively contributes to promotional and member engagement initiatives. This position offers a competitive hourly rate ranging from $13.00 to $16.00, with eligibility for tips, making it a rewarding opportunity for candidates passionate about hospitality and customer service.
As a Concierge at the Naismith Club, the candidate will be responsible for managing member inquiries, appointments, and reservations; delivering proactive and friendly assistance; maintaining cleanliness and organization of the lobby and front entrance areas; stocking necessary supplies; and accommodating special member and guest requests involving business and concierge services. The Concierge also supports club initiatives by maintaining communications such as the Club Newsletter, message systems, website calendars, event announcements, and marketing collateral. Strong communication skills across various platforms including verbal, written, phone, text, and social media are critical for this role. Additionally, the Concierge must be adaptable, detail-oriented, and capable of multitasking effectively in a fast-paced environment.
Oak View Group values diversity and inclusivity and is committed to providing equal employment opportunities, fostering an environment where innovation and excellence thrive through a diverse team. This part-time position remains open until October 16, 2026, providing candidates ample opportunity to apply and join a dynamic organization dedicated to elevating the live entertainment experience for its members and guests.
The University of Kansas Social Club is currently seeking a part-time Concierge to join their Member Experience Team. This role is essential in creating remarkable and memorable experiences for club members throughout their visits by providing warm welcomes, attentive service, and personalized support. The Concierge helps to facilitate communications and reservations, ensures the smooth operation of club concierge services, and actively contributes to promotional and member engagement initiatives. This position offers a competitive hourly rate ranging from $13.00 to $16.00, with eligibility for tips, making it a rewarding opportunity for candidates passionate about hospitality and customer service.
As a Concierge at the Naismith Club, the candidate will be responsible for managing member inquiries, appointments, and reservations; delivering proactive and friendly assistance; maintaining cleanliness and organization of the lobby and front entrance areas; stocking necessary supplies; and accommodating special member and guest requests involving business and concierge services. The Concierge also supports club initiatives by maintaining communications such as the Club Newsletter, message systems, website calendars, event announcements, and marketing collateral. Strong communication skills across various platforms including verbal, written, phone, text, and social media are critical for this role. Additionally, the Concierge must be adaptable, detail-oriented, and capable of multitasking effectively in a fast-paced environment.
Oak View Group values diversity and inclusivity and is committed to providing equal employment opportunities, fostering an environment where innovation and excellence thrive through a diverse team. This part-time position remains open until October 16, 2026, providing candidates ample opportunity to apply and join a dynamic organization dedicated to elevating the live entertainment experience for its members and guests.
Job Requirements
- Minimum of 1 year of experience in the hospitality industry or similar
- strong communication skills
- ability to multitask and coordinate multiple tasks simultaneously
- proficiency with Microsoft Office software
- positive attitude and teamwork skills
- service-oriented mindset
- ability to work under pressure
- strong organizational skills
- excellent listening skills
- adaptability to new technology
Job Qualifications
- Minimum of 1 year of experience in the hospitality industry or similar
- service-oriented mindset and ability to make every guest feel valued
- strong communication skills including verbal, written, phone, text, and social media
- work well under pressure while coordinating multiple tasks
- strong organizational skills and attention to detail
- positive phone demeanor
- exceptional listening skills
- proficiency with Microsoft Office suite including Word, Outlook, and Excel
- adaptability to new technology
- positive attitude and willingness to work as part of a team
- ability to multitask and prioritize time effectively
Job Duties
- Direct members and guests to their destinations within the club
- provide business and concierge services to members
- be proactive in creating magic moments
- inform members and guests of club services, features, upcoming events, room locations, and amenities both in person and over the phone
- assist members in providing information for and scheduling appointments and reservations for club programs and services
- maintain the lobby, front entrance, workstation, and other surrounding areas clean
- manage reservations for club programs and services in accordance with club standards
- ensure supplies needed by members and guests are stocked
- accommodate member and guest requests for business services including faxing, copying, mailing, and concierge services
- assist member experience initiatives such as the club newsletter
- maintain message on hold duties and the website calendar
- manage event announcements and outbound calls to members
- update member services materials and keep them current
Job Criteria
Experience
No experience required
Job Location
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