Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $13.00 - $16.00
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services. Founded in 2015, OVG encompasses a diverse platform that spans venue development and offers comprehensive capabilities across venue management, hospitality, and sponsorship sales. The company proudly oversees seven world-class venues and maintains an esteemed client roster that includes some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions around the world, operating across four continents. The commitment of Oak View Group to excellence, innovation, and service has established it as a major force in the live entertainment industry, delivering memorable experiences to audiences and clients alike.
The University of Kansas Social Club, managed by Oak View Group, is a distinguished venue for club members seeking exclusive amenities and superior service. The club offers an environment that focuses on creating remarkable experiences for its members, infusing each visit with warmth and tailored member care. A crucial member of the University of Kansas Social Club's team is the Concierge, a part-time role that promotes exceptional guest relations within the club setting.
The Concierge at the Naismith Club will be an essential part of the Member Experience Team, charged with supporting project work and club goals through high-touch member engagement. The role involves delivering a warm welcome and consistently creating magical moments for members and guests before, during, and after every club visit. This service-focused position requires proactive communication of ClubLife through all available channels, ensuring members' needs are met efficiently and with a personal touch. Duties include managing reservations, responding to inquiries, and catering to member preferences, all while upholding the highest standards of hospitality.
This position offers an hourly wage ranging from $13.00 to $16.00 and is tip eligible, providing an attractive opportunity for those passionate about delivering outstanding service in a premier club environment. Part-time employees also benefit from a 401(k) savings plan with company matching, reflecting Oak View Group's commitment to supporting its team members' long-term financial wellness. The job remains open until October 16, 2026, inviting applicants who wish to contribute to a vibrant social club atmosphere and who thrive in dynamic, people-oriented roles. With its focus on inclusivity, innovation, and excellence, Oak View Group provides a workplace culture that values diverse perspectives and encourages personal growth and team collaboration.
The University of Kansas Social Club, managed by Oak View Group, is a distinguished venue for club members seeking exclusive amenities and superior service. The club offers an environment that focuses on creating remarkable experiences for its members, infusing each visit with warmth and tailored member care. A crucial member of the University of Kansas Social Club's team is the Concierge, a part-time role that promotes exceptional guest relations within the club setting.
The Concierge at the Naismith Club will be an essential part of the Member Experience Team, charged with supporting project work and club goals through high-touch member engagement. The role involves delivering a warm welcome and consistently creating magical moments for members and guests before, during, and after every club visit. This service-focused position requires proactive communication of ClubLife through all available channels, ensuring members' needs are met efficiently and with a personal touch. Duties include managing reservations, responding to inquiries, and catering to member preferences, all while upholding the highest standards of hospitality.
This position offers an hourly wage ranging from $13.00 to $16.00 and is tip eligible, providing an attractive opportunity for those passionate about delivering outstanding service in a premier club environment. Part-time employees also benefit from a 401(k) savings plan with company matching, reflecting Oak View Group's commitment to supporting its team members' long-term financial wellness. The job remains open until October 16, 2026, inviting applicants who wish to contribute to a vibrant social club atmosphere and who thrive in dynamic, people-oriented roles. With its focus on inclusivity, innovation, and excellence, Oak View Group provides a workplace culture that values diverse perspectives and encourages personal growth and team collaboration.
Job Requirements
- Minimum of 1 year of experience in the hospitality industry or similar
- service-oriented mindset
- strong communication skills
- ability to work well under pressure
- strong organizational skills and attention to detail
- positive phone demeanor
- exceptional listening skills
- competent with Microsoft Office
- adaptability to new technology
- positive attitude
- ability to work as part of a team
- effective multi-tasker
Job Qualifications
- Minimum of 1 year of experience in the hospitality industry or similar
- service-oriented mindset
- strong communication skills including verbal, written, phone, text, and social media
- ability to work well under pressure and coordinate multiple tasks
- strong organizational skills and attention to detail
- positive phone demeanor
- exceptional listening skills
- competent with Microsoft Office suite including Word, Outlook, and Excel
- adaptable to new technology
- positive attitude and team player
- effective multi-tasking and time prioritization
Job Duties
- Direct members and guests to their destinations within the club
- provide business and concierge services to members
- proactively create magical moments for members and guests
- inform members and guests about club services, features, upcoming events, room locations, and amenities
- assist members with scheduling appointments and reservations for club programs and services
- maintain cleanliness of the lobby, front entrance, workstation, and surrounding areas
- manage supplies needed by members and guests such as pens and notepads
- accommodate member and guest requests for business services including faxing, copying, and mailing
- assist with member experience initiatives such as club newsletter
- maintain message on hold duties and website calendar
- support various projects including event announcements and marketing collateral
- keep member services materials current at the club
Job Criteria
Experience
No experience required
Job Location
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