Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $12.00 - $14.00
Benefits
401(k) savings plan
401(k) matching
Paid Time Off
flexible scheduling
Employee Discounts
Professional development opportunities
inclusive workplace
Job Description
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, established in 2015. The company is renowned for its expertise in venue development, management, hospitality, and sponsorship sales, managing a diverse portfolio that includes seven world-class venues and clients across four continents. OVG's venues include iconic arenas, stadiums, convention centers, music festivals, and cultural institutions, making it a premier force in the live entertainment and sports industry. Located in Waco, Texas, The Baylor Club is part of OVG's expansive network, providing elite hospitality and exclusive member services with a strong focus on delivering exceptional guest experiences.
The ClubLife Concierge at The Baylor Club plays a crucial role within the Member Experience Team, tasked with fostering remarkable experiences for club members through warm welcomes, magical moments, and fond farewells. This part-time role, which pays an hourly rate between $12.00 and $14.00, involves direct engagement with club members to handle reservations, inquiries, event promotions, and personalized services aimed at enhancing member satisfaction. The concierge encourages relationship building and supports key club projects such as birthday campaigns, signature events, and member communications.
Working at The Baylor Club means being part of a dynamic team dedicated to hospitality excellence. The ClubLife Concierge is responsible for ensuring members feel valued by offering business and concierge services, providing directions, scheduling appointments, and maintaining an impeccably kept environment in the club's lobby and front entrance. This role requires someone who is adaptable, proactive, and committed to upholding company standards related to operations, customer service, and safety.
Additionally, the ClubLife Concierge assists in marketing and promotional initiatives, including managing newsletters, calendar updates, and event announcements. They act as ambassadors of the club, enhancing member engagement and ensuring a seamless experience from arrival to departure. This position offers the opportunity to develop professional skills in communication, organization, and hospitality within a supportive and inclusive workplace. Benefits for part-time employees include participation in a 401(k) savings plan with matching contributions, reflecting OVG's commitment to employee wellbeing and future planning.
The role requires a positive attitude, strong communication techniques across various channels (verbal, written, social media), and the ability to multitask efficiently under pressure. The ClubLife Concierge must also be comfortable standing or walking for extended periods, capable of lifting heavy objects if necessary, and flexible to work additional hours including weekends and holidays to meet operational demands. Overall, this opportunity invites individuals passionate about creating memorable experiences and providing exceptional support to an exclusive club membership at The Baylor Club.
The ClubLife Concierge at The Baylor Club plays a crucial role within the Member Experience Team, tasked with fostering remarkable experiences for club members through warm welcomes, magical moments, and fond farewells. This part-time role, which pays an hourly rate between $12.00 and $14.00, involves direct engagement with club members to handle reservations, inquiries, event promotions, and personalized services aimed at enhancing member satisfaction. The concierge encourages relationship building and supports key club projects such as birthday campaigns, signature events, and member communications.
Working at The Baylor Club means being part of a dynamic team dedicated to hospitality excellence. The ClubLife Concierge is responsible for ensuring members feel valued by offering business and concierge services, providing directions, scheduling appointments, and maintaining an impeccably kept environment in the club's lobby and front entrance. This role requires someone who is adaptable, proactive, and committed to upholding company standards related to operations, customer service, and safety.
Additionally, the ClubLife Concierge assists in marketing and promotional initiatives, including managing newsletters, calendar updates, and event announcements. They act as ambassadors of the club, enhancing member engagement and ensuring a seamless experience from arrival to departure. This position offers the opportunity to develop professional skills in communication, organization, and hospitality within a supportive and inclusive workplace. Benefits for part-time employees include participation in a 401(k) savings plan with matching contributions, reflecting OVG's commitment to employee wellbeing and future planning.
The role requires a positive attitude, strong communication techniques across various channels (verbal, written, social media), and the ability to multitask efficiently under pressure. The ClubLife Concierge must also be comfortable standing or walking for extended periods, capable of lifting heavy objects if necessary, and flexible to work additional hours including weekends and holidays to meet operational demands. Overall, this opportunity invites individuals passionate about creating memorable experiences and providing exceptional support to an exclusive club membership at The Baylor Club.
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of experience in hospitality or customer service
- Strong communication and interpersonal skills
- Ability to multitask and handle stressful situations calmly
- Basic proficiency in Microsoft Office
- Physical ability to stand or walk for long periods and lift heavy items
- Availability to work flexible hours including weekends and holidays
- Positive attitude and a team-oriented mindset
- Commitment to professional appearance and grooming standards
- Ability to follow company policies, procedures, and safety guidelines
- Must be able to provide excellent customer service and maintain confidentiality.
Job Qualifications
- 1+ years of experience in the hospitality industry or a related role
- Service-oriented mindset capable of making every guest feel valued
- Strong communication skills including verbal, written, phone, text, and social media
- Ability to work well under pressure and coordinate multiple tasks simultaneously
- Strong organizational skills and attention to detail
- Positive phone demeanor and exceptional listening skills
- Competence in Microsoft Office including Word, Outlook, and Excel
- Willingness to work as part of a team
- Effective multitasking and time management
- Ability to stand and/or walk for extended periods
- Ability to lift heavy objects
- Willingness to work additional hours including weekends and holidays as required.
Job Duties
- Communicate ClubLife through all channels and take care of members' needs as it relates to reservations, inquiries, preferences
- Speak to members on various topics and promote member events, gatherings, facilities, services, and experiences
- Build relationships and reports with members and guests supporting key ClubLife project work like birthday campaigns, reservations follow-up, and event invitations
- Focus on name recognition and connection with warm welcomes and fond farewells
- Direct members and guests within the club, provide business and concierge services, and proactively create magic moments
- Inform members and guests of club services, features, upcoming events, room locations, and amenities both in person and over the phone
- Assist members in scheduling appointments and reservations for club programs and services
- Maintain lobby, front entrance, and workstation clean and stocked with supplies
- Accommodate member and guest requests for business services including faxing, copying, mailing and manage requests from start to finish
- Support Member Experience initiatives such as newsletters, message on hold, website calendar, event announcements, and promotional materials
- Seat guests
- Adhere to all company, club, and department policies and procedures
- Maintain professional and respectful conduct
- Work safely and participate in daily lineups
- Arrive to work clean and neatly uniformed
- Be open, flexible, and adaptable to changing member and guest needs
- Follow service recovery procedures and report complaints to management
- Assume additional responsibilities as requested.
Job Criteria
Experience
No experience required
Job Location
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