Title ClubLife Concierge | Part-Time | The Baylor Club

Waco, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $12.00 - $14.00

Benefits

401(k) savings plan

401(k) matching

Part-time employment

Competitive hourly pay

Employee Discounts

Paid training

team environment

Job Description

Oak View Group is a global leader in sports and entertainment facilities, focused on owning, operating, and developing venues and partnerships that foster memorable experiences. The organization is dedicated to enhancing the fan and member experience by combining innovative approaches with community engagement, making each venue a hub for celebration and entertainment. With locations worldwide, Oak View Group emphasizes quality service and exceptional hospitality, aiming to create warm and inviting environments for all guests and members. The Baylor Club, located in Waco, Texas, is one of Oak View Group's premier members-only clubs, offering exclusive access and amenities to its community, designed to provide an elevated and personalized experience for each visitor.

The ClubLife Concierge role at The Baylor Club is a pivotal, part-time position that centers on delivering outstanding member service and memorable experiences to all club guests. This role is integral to the Member Experience Team, primarily focusing on cultivating Warm Welcomes, Magic Moments, and Fond Farewells for members before, during, and after every visit. Shifts offer competitive hourly pay ranging from $12.00 to $14.00, complemented by benefits such as a 401(k) savings plan with matching for part-time employees. Responsibilities include communicating effectively through multiple channels to assist with member reservations, inquiries, and preferences, promoting club events and services, and managing key projects such as birthday campaigns and event invitations.

In this role, the concierge acts as a confident, approachable liaison who helps members navigate the club facilities and access concierge services, contributing to a seamless guest experience. The ClubLife Concierge is expected to keep the front desk and common areas clean and well-stocked while handling business services like faxing, copying, and mailing requests efficiently. Teamwork, adaptability, and proactive problem solving are key, as the role requires supporting initiatives such as club newsletters, member communications, and marketing collateral updates. With emphasis on relationship building and attentive service recovery procedures, the concierge helps uphold the club’s standards of professionalism and hospitality, ensuring every visitor feels valued and cared for. The position offers a dynamic work environment for those with a service-oriented mindset who enjoy engaging with people and enhancing community experiences through thoughtful and personalized attention.

Job Requirements

High school diploma or equivalent
1+ years of hospitality or related customer service experience
excellent verbal and written communication skills
ability to multitask and manage time effectively
physical ability to stand or walk for long periods
ability to lift heavy objects when necessary
proficient in Microsoft Office applications
flexible schedule including weekends and holidays
customer service oriented
strong organizational skills
ability to handle service recovery
professional appearance and demeanor

Job Qualifications

1+ years of experience in the hospitality industry or a related role
service-oriented mindset and capable of making every guest feel valued
a people person with a can-do attitude and willingness to go above and beyond to deliver an exceptional member experience
strong communication skills including verbal, written, phone, text, and social media
ability to work well under pressure while coordinating multiple tasks
strong organizational skills and attention to detail
positive phone demeanor and exceptional listening skills
competent with Microsoft Office suite including Word, Outlook, and Excel
adaptable to new technology
positive attitude and willingness to work as part of a team
multitasking skills and effective time prioritization
ability to stand or walk for extended periods
able to lift heavy objects as needed
availability to work additional hours including weekends and holidays

Job Duties

Communicate ClubLife through all channels and take care of members' needs as it relates to reservations, inquiries, preferences
Speak to members on various topics and promote member events, gatherings, facilities, services, and experiences
Build relationships and reports with members and guests, execute key ClubLife project work such as birthday campaigns, reservations follow-up, invitation to signature events
Provide warm welcomes and fond farewells, recognize member names and connections
Direct members and guests within the club, offer business and concierge services, create magic moments
Inform members and guests of club services, features, upcoming events, room locations, and amenities in person and over the phone
Assist members by scheduling appointments and reservations for club programs and services according to standards