Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $12.00 - $14.00
Benefits
401(k) savings plan
401(k) matching
Paid Time Off
flexible schedule
Employee Discounts
Professional development opportunities
team environment
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, renowned for its comprehensive platform that includes venue development, management, hospitality, and sponsorship sales. Founded in 2015, OVG oversees a diverse portfolio of seven world-class owned venues and collaborates with iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. The company’s dedication to excellence and innovation places it at the forefront of the live entertainment industry, delivering memorable experiences for audiences worldwide. With a commitment to inclusivity and diversity, OVG fosters an environment where all employees can thrive and contribute to the company’s ongoing success.
The Baylor Club in Waco, Texas, is currently seeking a part-time ClubLife Concierge to join its Member Experience Team. This role is critical to enhancing and personalizing the experiences of club members by prioritizing warmth, attentive service, and memorable interactions. The ClubLife Concierge serves as the friendly and knowledgeable face of the club, engaging with members before, during, and after their visits to ensure satisfaction and enjoyment. The position pays an hourly wage between $12.00 and $14.00 and offers benefits such as a 401(k) savings plan and company matching for part-time employees.
As a ClubLife Concierge, you will be responsible for communicating with members through various channels, managing inquiries and reservations, and promoting events and services to enrich the member experience. Your role involves creating meaningful relationships with members through attentive service, personalized attention, and genuine connections that foster a sense of community within the club. You will also contribute to executing special campaigns such as birthday celebrations and signature events, enhancing the overall atmosphere and engagement of the club.
The position requires outstanding communication and organizational skills, a service-oriented mindset, and the ability to multitask effectively in a dynamic environment. Additionally, you need to be proactive in providing concierge services, assisting with business needs like faxing and copying, and maintaining a welcoming, tidy lobby and front entrance. A positive attitude, flexibility, and readiness to adapt to the changing needs of members and guests are essential qualities for success in this role.
The ClubLife Concierge will also assist with various member experience initiatives including newsletters, message on hold programming, website calendar updates, and marketing collateral to promote club services. Adherence to company policies, safety standards, and professional conduct is paramount. This role involves working closely with the management team, reporting any member or guest concerns promptly, and participating in daily team briefings to ensure smooth operations. The ideal candidate is a team player who takes pride in their appearance and is dedicated to delivering exceptional customer service.
The Baylor Club in Waco, Texas, is currently seeking a part-time ClubLife Concierge to join its Member Experience Team. This role is critical to enhancing and personalizing the experiences of club members by prioritizing warmth, attentive service, and memorable interactions. The ClubLife Concierge serves as the friendly and knowledgeable face of the club, engaging with members before, during, and after their visits to ensure satisfaction and enjoyment. The position pays an hourly wage between $12.00 and $14.00 and offers benefits such as a 401(k) savings plan and company matching for part-time employees.
As a ClubLife Concierge, you will be responsible for communicating with members through various channels, managing inquiries and reservations, and promoting events and services to enrich the member experience. Your role involves creating meaningful relationships with members through attentive service, personalized attention, and genuine connections that foster a sense of community within the club. You will also contribute to executing special campaigns such as birthday celebrations and signature events, enhancing the overall atmosphere and engagement of the club.
The position requires outstanding communication and organizational skills, a service-oriented mindset, and the ability to multitask effectively in a dynamic environment. Additionally, you need to be proactive in providing concierge services, assisting with business needs like faxing and copying, and maintaining a welcoming, tidy lobby and front entrance. A positive attitude, flexibility, and readiness to adapt to the changing needs of members and guests are essential qualities for success in this role.
The ClubLife Concierge will also assist with various member experience initiatives including newsletters, message on hold programming, website calendar updates, and marketing collateral to promote club services. Adherence to company policies, safety standards, and professional conduct is paramount. This role involves working closely with the management team, reporting any member or guest concerns promptly, and participating in daily team briefings to ensure smooth operations. The ideal candidate is a team player who takes pride in their appearance and is dedicated to delivering exceptional customer service.
Job Requirements
- One plus years of experience in the hospitality industry or a related role
- Service-oriented mindset
- Strong communication skills
- Ability to multitask and prioritize time effectively
- Ability to stand and/or walk for extended periods
- Ability to lift heavy objects as needed
- Willingness to work additional hours including weekends and/or holidays
Job Qualifications
- One plus years of experience in the hospitality industry or a related role
- Service-oriented mindset capable of making every guest feel valued
- People person with a can-do attitude and willingness to go above and beyond
- Strong communication skills including verbal, written, phone, text, and social media
- Ability to work well under pressure while coordinating multiple tasks
- Strong organizational skills and attention to detail
- Positive phone demeanor and exceptional listening skills
- Competent with Microsoft Office suite including Word, Outlook, and Excel
- Positive attitude and willingness to work as part of a team
- Multi-tasking ability and effective time prioritization
- Ability to stand and/or walk for extended periods
- Ability to lift heavy objects as needed
- Flexibility to work additional hours including weekends and/or holidays
Job Duties
- Communicate ClubLife through all channels and take care of members' needs related to reservations, inquiries, and preferences
- Speak to members on various topics and promote member events, gatherings, facilities, services, and experiences
- Build relationships with members and guests and report relevant information
- Execute key ClubLife project work such as birthday campaigns, reservation follow-ups, and invitations to signature events
- Provide warm welcomes and fond farewells with name recognition and connection
- Direct members and guests within the club and offer business and concierge services proactively
- Inform members and guests of club services, features, upcoming events, room locations, and amenities in person and over the phone
Job Criteria
Experience
No experience required
Job Location
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