Title ClubLife Concierge | Part-Time | Arizona Sands Club | Bear Down Kitchen
Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $16.00
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, a world-renowned company dedicated to delivering exceptional experiences through venue development, management, hospitality, and sponsorship sales. Founded in 2015, OVG manages a prestigious portfolio that includes seven world-class owned venues as well as iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. Headquartered in the United States, OVG has established itself as a transformative force in the sports and live entertainment industry by creating environments that enhance fan engagement, foster community, and drive business success.
The Arizona Sands Club, situated within the Lowell Stevens Football Facility overlooking the University of Arizona Football Stadium, is a distinguished venue under the Oak View Group umbrella. Known for its exclusive and premium services tailored for sports enthusiasts and members, the club delivers a blend of hospitality and entertainment that complements the vibrant atmosphere of University of Arizona football events.
We are currently seeking a dedicated ClubLife Concierge to join our team on a part-time basis at the Arizona Sands Club located in Tucson, Arizona. This role is essential to the Member Experience Team and encompasses a variety of responsibilities vital to enhancing the overall member’s journey. The ClubLife Concierge will be the primary point of contact for members, handling a broad range of needs including reservations, inquiries, membership preferences, and event promotion. This position requires outstanding communication skills and the ability to engage with members through multiple channels including social media, email, phone, texting, and face-to-face interaction. The ideal candidate is not only service-oriented but also passionate about creating meaningful connections and memorable experiences for every member.
In addition to daily interactions, the ClubLife Concierge will support project work such as birthday campaign executions, follow-ups on reservations, and invitations to signature events. A significant focus will also be placed on new member onboarding, emphasizing warm welcomes, personalized experiences, and member retention strategies like Magic Moments and Fond Farewells. This role is a unique blend of customer service, marketing support, and administrative coordination, designed to make every member feel valued and connected to the ClubLife community.
This position is a regular part-time role paying $16.00 per hour, including benefits such as a 401(k) savings plan with company matching. The role requires a flexible and proactive approach, including maintaining club areas to high standards, managing business and concierge services, and promoting ongoing member engagement initiatives. It is an excellent opportunity for individuals who thrive in fast-paced environments, demonstrate exceptional organizational skills, and are eager to contribute to a dynamic team focused on delivering excellence in hospitality and entertainment.
The Arizona Sands Club, situated within the Lowell Stevens Football Facility overlooking the University of Arizona Football Stadium, is a distinguished venue under the Oak View Group umbrella. Known for its exclusive and premium services tailored for sports enthusiasts and members, the club delivers a blend of hospitality and entertainment that complements the vibrant atmosphere of University of Arizona football events.
We are currently seeking a dedicated ClubLife Concierge to join our team on a part-time basis at the Arizona Sands Club located in Tucson, Arizona. This role is essential to the Member Experience Team and encompasses a variety of responsibilities vital to enhancing the overall member’s journey. The ClubLife Concierge will be the primary point of contact for members, handling a broad range of needs including reservations, inquiries, membership preferences, and event promotion. This position requires outstanding communication skills and the ability to engage with members through multiple channels including social media, email, phone, texting, and face-to-face interaction. The ideal candidate is not only service-oriented but also passionate about creating meaningful connections and memorable experiences for every member.
In addition to daily interactions, the ClubLife Concierge will support project work such as birthday campaign executions, follow-ups on reservations, and invitations to signature events. A significant focus will also be placed on new member onboarding, emphasizing warm welcomes, personalized experiences, and member retention strategies like Magic Moments and Fond Farewells. This role is a unique blend of customer service, marketing support, and administrative coordination, designed to make every member feel valued and connected to the ClubLife community.
This position is a regular part-time role paying $16.00 per hour, including benefits such as a 401(k) savings plan with company matching. The role requires a flexible and proactive approach, including maintaining club areas to high standards, managing business and concierge services, and promoting ongoing member engagement initiatives. It is an excellent opportunity for individuals who thrive in fast-paced environments, demonstrate exceptional organizational skills, and are eager to contribute to a dynamic team focused on delivering excellence in hospitality and entertainment.
Job Requirements
- High school diploma or equivalent
- one year of experience in hospitality or a related customer service role
- excellent verbal and written communication skills
- proficiency in Microsoft Office applications
- capability to handle multiple tasks simultaneously under pressure
- strong organizational and interpersonal skills
- ability to maintain professional appearance and grooming
- willingness to work part-time hours
- ability to engage with members through various communication channels including social media and phone
- availability to attend daily team meetings and contribute to team initiatives
Job Qualifications
- One year of experience in the hospitality business or a similar role
- service-oriented mindset capable of making every guest feel valued
- strong communication skills including verbal, written, phone, text, and social media
- ability to work well under pressure while coordinating multiple tasks
- strong organizational skills and attention to detail
- positive phone demeanor
- exceptional listening skills
- competent with Microsoft Office suite including Word, Outlook, and Excel
- adaptable to new technology
- positive attitude and willingness to work as part of a team
- effective multi-tasking and time prioritization skills
Job Duties
- Direct members and guests to their destinations within the club
- provide business and concierge services to members
- proactively create Magic Moments
- inform members and guests of club services, features, upcoming events, room locations, and amenities both in person and over the phone
- assist members in providing information for and scheduling appointments and reservations for club programs and services
- maintain the lobby, front entrance, workstation, and surrounding areas clean and free of debris
- ensure supplies needed by members and guests are stocked
- accommodate member and guest requests for business services including faxing, copying, and mailing
- assist member experience initiatives including club newsletter, message on hold, website calendar, event announcements, and outbound calls to members
- adhere to all company, club, and department standards of operations, policies, and procedures
- attend daily lineups and participate as requested
- maintain a professional appearance and grooming according to club standards
- adapt to changing member and guest needs
- understand and implement service recovery procedures
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
