Title ClubLife Concierge | Part-Time | Arizona Sands Club | Bear Down Kitchen
Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $16.00
Benefits
401K Savings Plan
401K Matching
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, established in 2015. The company excels in venue development and offers comprehensive capabilities across venue management, hospitality, and sponsorship sales. OVG operates an impressive portfolio of seven world-class venues and serves a distinguished roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. Their commitment to excellence and innovation places them at the forefront of the live entertainment industry, consistently delivering exceptional experiences to audiences worldwide.
The Arizona Sands Club, situated within the Lowell Stevens Football Facility overlooking the University of Arizona Football Stadium, represents one of OVG’s premier hospitality locations. This exclusive club offers a sophisticated environment where members can enjoy personalized services and access to special events and amenities. Within this vibrant setting, the ClubLife Concierge plays a critical role as part of the Member Experience Team, ensuring that every member receives outstanding support and engagement.
The ClubLife Concierge position is a regular part-time role offering an hourly wage of $16.00. It involves diverse responsibilities including project support, marketing assistance, event coordination, and member communications. The concierge acts as the primary point of contact for members, managing all reservation requests, inquiries, and preferences with attentiveness and professionalism. Responsibilities encompass utilizing multiple communication channels such as social media, email, phone, texting, and face-to-face interactions to promote ClubLife programs, member events, gatherings, facilities, and experiences.
In addition to managing daily member engagements, the concierge supports key initiatives like birthday campaigns, reservation follow-ups, and invitations to signature events. The role emphasizes building lasting relationships and rapport with members and guests to enhance satisfaction and loyalty. New member onboarding is a significant focus, involving warm welcomes and personalized interaction moments designed to foster connection and a memorable club experience.
The position requires a proactive and service-oriented mindset, adaptable to changing needs and committed to creating "Magic Moments" for members. The role also involves maintaining the club’s physical environment, ensuring that the lobby, front entrance, and workstations meet cleanliness and organizational standards. The ClubLife Concierge actively participates in member experience projects such as newsletters, message-on-hold scripts, website calendars, and various marketing materials to keep members informed and engaged.
Adherence to company policies, operational standards, and a professional demeanor at all times are critical components of the role. The ideal candidate is a communicative, organized multitasker who thrives in a fast-paced environment and demonstrates exceptional listening and interpersonal skills. Familiarity with Microsoft Office, including Word, Outlook, and Excel, and an openness to embracing new technology will support success in this position.
Oak View Group values diversity and inclusivity, recognizing that a varied workforce enhances innovation, service quality, and overall excellence. This role offers part-time employees access to benefits such as a 401(k) savings plan with matching contributions, reflecting the company’s commitment to supporting its workforce comprehensively. The position remains open until October 9, 2026, providing a timely opportunity to join a dynamic team dedicated to delivering unparalleled member experiences in a prestigious venue.
The Arizona Sands Club, situated within the Lowell Stevens Football Facility overlooking the University of Arizona Football Stadium, represents one of OVG’s premier hospitality locations. This exclusive club offers a sophisticated environment where members can enjoy personalized services and access to special events and amenities. Within this vibrant setting, the ClubLife Concierge plays a critical role as part of the Member Experience Team, ensuring that every member receives outstanding support and engagement.
The ClubLife Concierge position is a regular part-time role offering an hourly wage of $16.00. It involves diverse responsibilities including project support, marketing assistance, event coordination, and member communications. The concierge acts as the primary point of contact for members, managing all reservation requests, inquiries, and preferences with attentiveness and professionalism. Responsibilities encompass utilizing multiple communication channels such as social media, email, phone, texting, and face-to-face interactions to promote ClubLife programs, member events, gatherings, facilities, and experiences.
In addition to managing daily member engagements, the concierge supports key initiatives like birthday campaigns, reservation follow-ups, and invitations to signature events. The role emphasizes building lasting relationships and rapport with members and guests to enhance satisfaction and loyalty. New member onboarding is a significant focus, involving warm welcomes and personalized interaction moments designed to foster connection and a memorable club experience.
The position requires a proactive and service-oriented mindset, adaptable to changing needs and committed to creating "Magic Moments" for members. The role also involves maintaining the club’s physical environment, ensuring that the lobby, front entrance, and workstations meet cleanliness and organizational standards. The ClubLife Concierge actively participates in member experience projects such as newsletters, message-on-hold scripts, website calendars, and various marketing materials to keep members informed and engaged.
Adherence to company policies, operational standards, and a professional demeanor at all times are critical components of the role. The ideal candidate is a communicative, organized multitasker who thrives in a fast-paced environment and demonstrates exceptional listening and interpersonal skills. Familiarity with Microsoft Office, including Word, Outlook, and Excel, and an openness to embracing new technology will support success in this position.
Oak View Group values diversity and inclusivity, recognizing that a varied workforce enhances innovation, service quality, and overall excellence. This role offers part-time employees access to benefits such as a 401(k) savings plan with matching contributions, reflecting the company’s commitment to supporting its workforce comprehensively. The position remains open until October 9, 2026, providing a timely opportunity to join a dynamic team dedicated to delivering unparalleled member experiences in a prestigious venue.
Job Requirements
- high school diploma or equivalent
- minimum 1 year of experience in hospitality or related field
- strong verbal and written communication skills
- ability to work flexible part-time hours
- familiarity with Microsoft Office applications
- excellent interpersonal skills
- ability to manage multiple tasks simultaneously
- positive and professional attitude
- availability to work onsite at the Arizona Sands Club location
- willingness to adhere to company dress code and grooming standards
Job Qualifications
- 1 year of experience in the hospitality business or a similar role
- service-oriented mindset capable of making every guest feel valued
- a people person with a can-do attitude and willingness to go above and beyond
- strong communication skills including verbal, written, phone, text, and social media
- ability to work well under pressure coordinating multiple tasks
- strong organizational skills and attention to detail
- positive phone demeanor
- exceptional listening skills
- competent with Microsoft Office suite including Word, Outlook, and Excel
- adaptable to new technology
- positive attitude and willingness to work as part of a team
- capable multi-tasker prioritizing time effectively
Job Duties
- Direct members and guests to their destinations within the club
- provide business and concierge services to members
- inform members and guests of club services, features, upcoming events, room locations, and amenities both in person and over the phone
- assist members in scheduling appointments and reservations for club programs and services
- maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris
- ensure supplies needed by members or guests are stocked
- accommodate member and guest requests for business services including faxing, copying, mailing, and other concierge services
- assist member experience initiatives by supporting club newsletter, message on hold, website calendar, event announcements, outbound member calls, and marketing collateral
- adhere to all company, club, and department standards of operations, policies, and procedures
- attend daily lineups and participate as requested
- maintain professionalism and respectful conduct
- take pride in appearance by arriving in a clean, neat uniform and being properly groomed
- be adaptable to changing member and guest needs
- understand service recovery procedures for members and guests
Job Criteria
Experience
No experience required
Job Location
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