Title ClubLife Concierge | Part-Time | Arizona Sands Club | Bear Down Kitchen
Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $16.00
Benefits
401(k) savings plan
401(k) matching
Part-time Benefits
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services. Since its founding in 2015, OVG has developed a robust platform that spans venue development, venue management, hospitality, and sponsorship sales. The company oversees seven world-class owned venues and collaborates with iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This extensive network allows OVG to maintain its position at the forefront of the live entertainment industry, delivering exceptional experiences to millions of fans every year. The company culture emphasizes diversity, inclusivity, and a team-oriented environment, fostering an innovative and empowering workplace.
The Arizona Sands Club, located within the Lowell Stevens Football Facility with a stunning view of the University of Arizona Football Stadium in Tucson, Arizona, is one of the premium hospitality environments managed by Oak View Group. Known for delivering an unparalleled member experience, the club caters to a valued membership base that enjoys exclusive access to upscale amenities, events, and services.
The ClubLife Concierge role at Arizona Sands Club is a key part-time position focused on enhancing the member experience through excellent customer service, communications, and project support. This role is ideal for individuals passionate about hospitality and who thrive in a dynamic, service-oriented setting. The ClubLife Concierge will serve as the primary touchpoint for members, assisting them with a variety of needs including reservations, inquiries, and personalized preferences. They play a crucial role in fostering member engagement by promoting club events, gatherings, and unique facility offerings both in person and across digital channels like social media, email, text, and phone.
Typical responsibilities include coordinating member communications, supporting marketing efforts, and executing project initiatives such as birthday campaigns and special event invitations. The concierge will also engage in onboarding new members with welcoming programs designed to enhance member recognition and create memorable experiences. This role requires strong interpersonal skills, a can-do attitude, and the ability to juggle multiple tasks efficiently. Excellent verbal and written communication skills, social media savvy, and a proactive approach to member satisfaction are essential.
This position is paid at an hourly rate of $16.00 and offers part-time benefits including access to a 401(k) savings plan with matching contributions. The role is well-suited for candidates looking to be part of a globally respected entertainment and hospitality company while contributing to a vibrant club environment with a strong focus on member care and community building. The opportunity remains open until October 9, 2026, providing a good window for the right candidate to join and make a meaningful impact.
The Arizona Sands Club, located within the Lowell Stevens Football Facility with a stunning view of the University of Arizona Football Stadium in Tucson, Arizona, is one of the premium hospitality environments managed by Oak View Group. Known for delivering an unparalleled member experience, the club caters to a valued membership base that enjoys exclusive access to upscale amenities, events, and services.
The ClubLife Concierge role at Arizona Sands Club is a key part-time position focused on enhancing the member experience through excellent customer service, communications, and project support. This role is ideal for individuals passionate about hospitality and who thrive in a dynamic, service-oriented setting. The ClubLife Concierge will serve as the primary touchpoint for members, assisting them with a variety of needs including reservations, inquiries, and personalized preferences. They play a crucial role in fostering member engagement by promoting club events, gatherings, and unique facility offerings both in person and across digital channels like social media, email, text, and phone.
Typical responsibilities include coordinating member communications, supporting marketing efforts, and executing project initiatives such as birthday campaigns and special event invitations. The concierge will also engage in onboarding new members with welcoming programs designed to enhance member recognition and create memorable experiences. This role requires strong interpersonal skills, a can-do attitude, and the ability to juggle multiple tasks efficiently. Excellent verbal and written communication skills, social media savvy, and a proactive approach to member satisfaction are essential.
This position is paid at an hourly rate of $16.00 and offers part-time benefits including access to a 401(k) savings plan with matching contributions. The role is well-suited for candidates looking to be part of a globally respected entertainment and hospitality company while contributing to a vibrant club environment with a strong focus on member care and community building. The opportunity remains open until October 9, 2026, providing a good window for the right candidate to join and make a meaningful impact.
Job Requirements
- high school diploma or equivalent
- minimum 1 year of experience in hospitality or related field
- excellent communication skills
- proficiency in Microsoft Office
- ability to manage multiple tasks simultaneously
- strong organizational skills
- ability to work flexible hours
- positive attitude and team-oriented mindset
Job Qualifications
- 1 year of experience in the hospitality business or a similar role
- service-oriented mindset and ability to make every guest feel valued
- a 'people person' with a can-do attitude and willingness to go above and beyond to deliver an exceptional member experience
- strong communication skills including verbal, written, phone, text, and social media communications
- ability to work well under pressure and coordinate multiple tasks
- strong organizational skills and attention to detail
- positive phone demeanor
- exceptional listening skills
- competent working with Microsoft Office suite including Word, Outlook, and Excel
- adaptable to new technology
- positive attitude and willingness to work as part of a team
- effective multi-tasker and time prioritizer
Job Duties
- Direct members and guests to their destinations within the club
- provide business and concierge services to members and be proactive in creating magic moments
- inform members and guests of club services, features, upcoming events, room locations, and amenities both in person and over the phone
- assist members in providing information for and scheduling appointments and reservations for club programs and services in accordance with club standards
- maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris
- ensure supplies that may be needed by members or guests are stocked such as pens, notepads, etc
- accommodate member and guest requests for business services including but not limited to faxing, copying, mailing, and other concierge services, owning the request from start to finish
- assist member experience initiatives such as club newsletter, message on hold, website calendar, event announcements, outbound calls to members, and other marketing collateral
- adhere to all company, club, and department standards of operations, policies, and procedures
- conduct professionally and respectfully
- attend daily lineups and participate as requested
- take pride in appearance by arriving to work in a clean and neat uniform and being properly groomed according to club standards
- be open, flexible, and adaptable to changing needs
- understand service recovery procedures for members and guests
Job Criteria
Experience
No experience required
Job Location
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