Title Box Office Manager | Full-Time | Liberty First Credit Union Arena

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, with a wide-ranging platform that includes venue development, venue management, hospitality, and sponsorship sales. Established in 2015, OVG operates an impressive portfolio comprising seven world-class owned venues, along with a client roster featuring some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. The company's operations span four continents, demonstrating its vast influence and leadership in the live entertainment industry. OVG is dedicated to enhancing the guest experience and driving innovation across all aspects of its business, from infrastructure to event execution, serving millions of patrons each year.

One of the prestigious venues under OVG’s management is the Liberty First Credit Union Arena, an indoor arena located in Ralston, Nebraska, within the Omaha metropolitan area. Spanning approximately 200,000 square feet, this facility accommodates up to 4,400 patrons and hosts over 140 events annually, attracting more than 300,000 attendees. The arena serves as the home for the USHL Omaha Lancers hockey team as well as the NAL Omaha Beef football team. Due to its scale, variety of events, and constant engagement with diverse audiences, the arena maintains a high standard of operations and guest satisfaction.

The Box Office Manager role at Liberty First Credit Union Arena is a crucial full-time, salaried position with an annual pay range of $55,000 to $70,000. This role is responsible for overseeing all facets of ticketing operations, ensuring a seamless and customer-friendly experience for guests purchasing tickets to various events. The Box Office Manager’s duties include managing ticket sales, supervising box office personnel, generating detailed financial and sales reports, and administering ticketing system operations using advanced software platforms such as Paciolan. This position demands a high level of analytical, organizational, and leadership skills to maximize revenue opportunities while maintaining exceptional service standards.

In this role, the Box Office Manager will take charge of building ticketing data for all events, including seating arrangements, pricing structures, pre-sales, discounts, and holds. They will oversee financial reconciliations related to daily, monthly, and event-specific reporting to ensure accuracy and accountability. Acting as the systems administrator, the manager liaises with staff, promoters, presenters, and internal clients to maintain smooth operations and facilitate necessary system upgrades or troubleshooting. Customer service is paramount, with the manager responsible for resolving ticket-related issues, managing Will Call operations, and overseeing complimentary or charity ticketing processes.

Beyond operational responsibilities, the Box Office Manager will manage budget preparation and expenditure control for the box office department, promoting efficient resource allocation. Additionally, they will plan, direct, and evaluate the box office staff by recruiting, training, and motivating employees to perform at their best. Effective communication with both internal teams and external customers is essential for success in this role, along with confidentiality and integrity when handling sensitive customer information.

This role requires flexibility in working hours, as the position includes early mornings, evenings, weekends, holidays, and extended workdays to support the dynamic event schedule. Comprehensive benefits support the position, including health, dental and vision insurance, a 401(k) savings plan with matching contributions, and paid time off encompassing vacation, sick days, and eleven holidays. The application window remains open until July 24th, 2026, offering a valuable opportunity to join a globally recognized leader in live entertainment venue management and contribute to the success of a premier venue.