Title Banquet Supervisor | Part-Time | Mass Mutual Center

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, specializing in venue development, management, hospitality, and sponsorship sales. Established in 2015, OVG operates an impressive portfolio of seven world-class venues and collaborates with an iconic roster of arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions spanning four continents. The company is renowned for its commitment to excellence, innovation, and diversity, consistently delivering extraordinary experiences in the live entertainment sector.

The Mass Mutual Center, located in Springfield, Massachusetts, is part of this dynamic network and embodies the high standards of OVG. It serves as a premier venue for diverse events, including concerts, sporting events, banquets, and conferences. The center's commitment to exceptional guest experiences is upheld by a dedicated team that ensures every event is executed flawlessly. Within this vibrant environment, the role of Banquet Supervisor is fundamental in maintaining service quality and operational efficiency.

This part-time position at the Mass Mutual Center offers an hourly wage ranging from $18.00 to $23.00. The Banquet Supervisor will oversee all banquet and event operations, including setup, food presentation, service, and cleanup, ensuring a seamless flow that meets or exceeds client expectations. This role is pivotal in delivering excellent customer service, managing dining aesthetics, and coordinating team efforts. Furthermore, the supervisor is responsible for training and coaching banquet staff, fostering a professional and motivated team atmosphere.

The Banquet Supervisor must be adept at communication and coordination, maintaining constant contact with kitchen staff, event management teams, and guests to guarantee flawless service execution from start to finish. Detailed inspection of table settings—covering linens, china, glassware, and silverware—is essential to uphold the venue's standards for presentation and cleanliness. Supervisory tasks include managing the sequence of service, post-event cleanup, and ensuring that all catering service equipment is properly handled and stored.

This role also provides opportunities for team development through staff meetings and training sessions, bolstering both employee engagement and performance. The Banquet Supervisor collaborates closely with executive chefs and sales managers to monitor inventories, schedule labor, and ensure that event setups are accurate and meet quality standards. Familiarity with various computer systems, including point-of-sale and scheduling software, enhances the effectiveness of operational management.

Oak View Group emphasizes a culture of inclusivity and diversity, believing that a multifaceted team strengthens their service and drives innovation. As an equal opportunity employer, OVG is committed to creating an environment where all employees and applicants are treated fairly and respectfully, supporting a workplace that reflects the diverse communities it serves.

In summary, the Banquet Supervisor role at the Mass Mutual Center is a critical position within a globally recognized entertainment company dedicated to delivering exceptional live event experiences. This position combines leadership, attention to detail, customer service, and operational coordination to ensure every banquet event is memorable and flawlessly executed.