Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services. Established in 2015, OVG has quickly emerged as an industry pioneer with a comprehensive platform that includes venue development, management, hospitality, and sponsorship sales. The company owns and operates seven world-class venues and collaborates with a prestigious client roster featuring some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions spread across four continents. OVG's commitment to innovation and excellence in live entertainment makes it a dynamic and exciting place to work for professionals in the hospitality and event management fields.
The Baylor Club in Waco, Texas, is seeking a full-time Banquet Supervisor to join the Oak View Group team. This role is pivotal in ensuring the flawless execution of banquet and catering events hosted at the venue, contributing directly to memorable guest experiences. The Banquet Supervisor is responsible for overseeing the entire banquet operation, from set-up and food presentation to serving and cleanup. This position requires a keen eye for detail, a passion for high-quality customer service, and strong leadership skills to manage, train, and coach banquet staff effectively.
The Banquet Supervisor role pays an hourly wage ranging from $16.00 to $18.00 and comes with comprehensive benefits including health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off covering vacation days, sick days, and 11 holidays. The position remains open until August 21, 2026, providing candidates an extended opportunity to apply.
In this role, the successful candidate will be expected to approach all guest and colleague interactions with friendliness and a service-oriented attitude. Maintaining constant, clear communication with guests and on-site contacts is essential to anticipate and exceed expectations. Handling guest complaints effectively to ensure satisfaction is a critical part of the position. Coordination with multiple departments and kitchen staff ensures seamless event execution, from arranging services to managing food preparation and delivery.
The Banquet Supervisor will be tasked with supervising the preparation and proper setting of tables, buffets, and food service areas, ensuring all presentation aspects meet established quality standards. This includes inspecting table linens, china, glassware, silverware, and condiments for cleanliness and correct placement. Post-event duties include overseeing cleanup, garbage removal, and the storage and security of all catering service equipment and décor.
Leadership is a key component of the role, involving staff training programs, conducting meetings to build team rapport, and keeping the team well-informed. The Banquet Supervisor will actively participate in weekly food and beverage meetings to contribute ideas for enhancing the guest experience and will be involved in managing scheduling and labor needs to balance efficiency and service quality.
Additionally, this role requires working with the Executive Chef to manage inventories related to food and beverage events, as well as collaborating with Event/Sales Managers to ensure accuracy and quality of room setups. Familiarity with the venue’s computer systems and technology related to food and beverage operations is important, including point-of-sale and timekeeping software.
Oak View Group values diversity and inclusivity, recognizing these qualities as fundamental to its innovation, service improvement, and overall excellence. The company is committed to equal employment opportunity and does not discriminate based on any legally protected status. Joining Oak View Group means becoming part of a dedicated team that strives to deliver outstanding live entertainment experiences worldwide while fostering a workplace where diverse voices are celebrated and valued.
The Baylor Club in Waco, Texas, is seeking a full-time Banquet Supervisor to join the Oak View Group team. This role is pivotal in ensuring the flawless execution of banquet and catering events hosted at the venue, contributing directly to memorable guest experiences. The Banquet Supervisor is responsible for overseeing the entire banquet operation, from set-up and food presentation to serving and cleanup. This position requires a keen eye for detail, a passion for high-quality customer service, and strong leadership skills to manage, train, and coach banquet staff effectively.
The Banquet Supervisor role pays an hourly wage ranging from $16.00 to $18.00 and comes with comprehensive benefits including health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off covering vacation days, sick days, and 11 holidays. The position remains open until August 21, 2026, providing candidates an extended opportunity to apply.
In this role, the successful candidate will be expected to approach all guest and colleague interactions with friendliness and a service-oriented attitude. Maintaining constant, clear communication with guests and on-site contacts is essential to anticipate and exceed expectations. Handling guest complaints effectively to ensure satisfaction is a critical part of the position. Coordination with multiple departments and kitchen staff ensures seamless event execution, from arranging services to managing food preparation and delivery.
The Banquet Supervisor will be tasked with supervising the preparation and proper setting of tables, buffets, and food service areas, ensuring all presentation aspects meet established quality standards. This includes inspecting table linens, china, glassware, silverware, and condiments for cleanliness and correct placement. Post-event duties include overseeing cleanup, garbage removal, and the storage and security of all catering service equipment and décor.
Leadership is a key component of the role, involving staff training programs, conducting meetings to build team rapport, and keeping the team well-informed. The Banquet Supervisor will actively participate in weekly food and beverage meetings to contribute ideas for enhancing the guest experience and will be involved in managing scheduling and labor needs to balance efficiency and service quality.
Additionally, this role requires working with the Executive Chef to manage inventories related to food and beverage events, as well as collaborating with Event/Sales Managers to ensure accuracy and quality of room setups. Familiarity with the venue’s computer systems and technology related to food and beverage operations is important, including point-of-sale and timekeeping software.
Oak View Group values diversity and inclusivity, recognizing these qualities as fundamental to its innovation, service improvement, and overall excellence. The company is committed to equal employment opportunity and does not discriminate based on any legally protected status. Joining Oak View Group means becoming part of a dedicated team that strives to deliver outstanding live entertainment experiences worldwide while fostering a workplace where diverse voices are celebrated and valued.
Job Requirements
- associate's degree or equivalent from a two-year college or technical school
- 2-3+ years of related experience and/or training, or an equivalent combination of education and experience
- nationally recognized, advanced food service sanitation training course certification
- valid manager's ServSafe certification
- valid alcohol service permit
- previous supervisory experience
- knowledge of food and beverage operation and preparation
- cash handling abilities and basic math skills including significant number manipulation
- ability to work a variable work schedule including evenings and weekends as required
- good verbal and written communication skills
- highly motivated and quality-driven
- detail-oriented yet able to excel while multi-tasking
- able to accept responsibility and lead by example
Job Qualifications
- associate's degree or equivalent from a two-year college or technical school
- 2-3+ years of related experience and/or training, or an equivalent combination of education and experience
- nationally recognized, advanced food service sanitation training course certification
- valid manager's ServSafe certification
- valid alcohol service permit
- familiar with inventory cost control and menu planning
- basic computer proficiency including email, Excel, Word, Outlook, Schedule+
- working knowledge of point-of-sale and timekeeping systems
- previous supervisory experience
- knowledge of food and beverage operation and preparation
- cash handling abilities and basic math skills including significant number manipulation
- ability to work a variable work schedule including evenings and weekends as required
- good verbal and written communication skills
- highly motivated and quality-driven
- detail-oriented yet able to excel while multi-tasking
- able to accept responsibility and lead by example
Job Duties
- approaches all encounters with guests and colleagues in a friendly, service-oriented manner
- maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
- remains alert to complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction
- coordinates with other departments to arrange for the delivery of requested services
- maintains constant contact with kitchen staff to ensure complete, effective communication between food production and food service
- ensures all functions are set and staff is prepared and organized before required time on BEO
- inspects table place settings, including table linen, china, glass, silverware, and condiments for correct placement and ensures that each element is clean, undamaged, and attractive
- ensures proper setting of buffet tables and other food service tables
- arranges for and ensures proper sequence of service for each event
- supervises clearing and post-function cleanup and garbage removal
- maintains clean and orderly back areas, pre-function areas, and storage areas
- assures that all china, glassware, silverware, linen, etc. are returned to their proper location after each event
- supervises the handling, storage, and security of all catering service equipment and decor
- assists with staff training programs
- conducts regular staff meetings to build rapport and ensures colleagues are well informed
- clearly projects the visions of the department and measures progress
- attends weekly food and beverage meetings to continuously evaluate strategies and ideas for enhancement to benefit the guest experience
- reviews scheduling and labor needs to meet the guests' needs as well as maximize efficiency
- works with the Executive Chef to ensure appropriate inventories are stocked, including food and beverage and non-food and beverage items used for food and beverage events
- works with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms
- becomes familiar with the computer systems and technology currently in use in the various food and beverage areas and administration as they relate to food and beverage, from both a hardware and software perspective
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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