Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Paid holidays
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services. Established in 2015, OVG's platform encompasses venue development, management, hospitality, and sponsorship sales. The company manages seven world-class venues and serves a prestigious client roster that includes iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. Known for its innovative approach and commitment to excellence, OVG fosters an environment that values diversity, inclusivity, and high-quality service. They have become a major player in the live entertainment industry by continually disrupting traditional models and setting new standards for fan and guest experiences.
The Baylor Club, located in Waco, Texas, is one of the venues operated by Oak View Group. It is situated at 1001 S M.L.K. Jr Blvd and is renowned for hosting catering and banquet events with a focus on excellent guest service and attention to detail. The Banquet Supervisor position at the Baylor Club is a regular full-time role that is integral to ensuring event success and guest satisfaction. This role pays an hourly wage ranging from $16.00 to $18.00, highlighting a competitive rate for supervisory positions in the hospitality and catering industry.
As a Banquet Supervisor, you will oversee all facets of banquet and event management including setup, food presentation, serving, and cleanup. Your primary focus will be to deliver flawless food service with high standards of quality and customer interaction. You will be responsible for training and coaching banquet staff to maintain performance standards. The role demands a hands-on approach in coordinating with kitchen staff and other departments to ensure seamless communication and service delivery. Supervisory tasks include inspecting place settings, managing buffet arrangements, supervising the post-function clean-up, and ensuring all equipment and dining ware are properly handled and stored.
Additionally, the Banquet Supervisor will conduct staff meetings, assist in scheduling labor efficiently, and work alongside the Executive Chef and Event/Sales Managers to ensure inventory and event setups meet quality and accuracy standards. Familiarity with point-of-sale, timekeeping systems, and food safety certifications are required to uphold compliance and operational excellence. This position requires flexibility to work evenings, weekends, and varying event schedules. The role is perfect for a motivated leader with a passion for hospitality, attention to detail, excellent communication skills, and the ability to multi-task while maintaining a quality-driven approach.
Benefits for full-time employees include health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off encompassing vacation days, sick days, and 11 holidays. Oak View Group promotes a diverse and inclusive work environment, committed to equal employment opportunity without discrimination. This role is open until August 21, 2026, providing an excellent career opportunity with a leading company in the live entertainment and hospitality sector.
The Baylor Club, located in Waco, Texas, is one of the venues operated by Oak View Group. It is situated at 1001 S M.L.K. Jr Blvd and is renowned for hosting catering and banquet events with a focus on excellent guest service and attention to detail. The Banquet Supervisor position at the Baylor Club is a regular full-time role that is integral to ensuring event success and guest satisfaction. This role pays an hourly wage ranging from $16.00 to $18.00, highlighting a competitive rate for supervisory positions in the hospitality and catering industry.
As a Banquet Supervisor, you will oversee all facets of banquet and event management including setup, food presentation, serving, and cleanup. Your primary focus will be to deliver flawless food service with high standards of quality and customer interaction. You will be responsible for training and coaching banquet staff to maintain performance standards. The role demands a hands-on approach in coordinating with kitchen staff and other departments to ensure seamless communication and service delivery. Supervisory tasks include inspecting place settings, managing buffet arrangements, supervising the post-function clean-up, and ensuring all equipment and dining ware are properly handled and stored.
Additionally, the Banquet Supervisor will conduct staff meetings, assist in scheduling labor efficiently, and work alongside the Executive Chef and Event/Sales Managers to ensure inventory and event setups meet quality and accuracy standards. Familiarity with point-of-sale, timekeeping systems, and food safety certifications are required to uphold compliance and operational excellence. This position requires flexibility to work evenings, weekends, and varying event schedules. The role is perfect for a motivated leader with a passion for hospitality, attention to detail, excellent communication skills, and the ability to multi-task while maintaining a quality-driven approach.
Benefits for full-time employees include health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off encompassing vacation days, sick days, and 11 holidays. Oak View Group promotes a diverse and inclusive work environment, committed to equal employment opportunity without discrimination. This role is open until August 21, 2026, providing an excellent career opportunity with a leading company in the live entertainment and hospitality sector.
Job Requirements
- Associate's degree or equivalent from a two-year college or technical school
- 2-3+ years of related experience and/or training, or an equivalent combination of education and experience
- Valid Manager's ServSafe Certification
- Valid Alcohol Service Permit
- Previous supervisory experience
- Knowledge of food and beverage operation and preparation
- Basic computer proficiency
- Ability to work variable schedules including evenings and weekends
- Good verbal and written communication skills
- Detail-oriented and quality-driven
- Ability to lead by example
Job Qualifications
- Associate's degree (A.A.) or equivalent from a two-year college or technical school
- 2-3+ years of related experience and/or training, or an equivalent combination of education and experience
- Nationally recognized, advanced food service sanitation training course certification
- Valid Manager's ServSafe Certification
- Valid Alcohol Service Permit
- Familiar with inventory cost control and menu planning
- Basic computer proficiency: e-mail, Excel, Word, Outlook, Schedule+
- Working knowledge of point-of-sale and timekeeping systems
- Previous supervisory experience is required
- Knowledge of food and beverage operation and preparation is required
- Cash handling abilities and basic math skills, including significant number manipulation
- Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements
- Good verbal and written communication skills
- Must be highly motivated and quality-driven
- Detail-oriented yet able to excel while multi-tasking
- Able to accept responsibility and lead by example
Job Duties
- Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
- Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
- Remains alert to complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction
- Coordinates with other departments to arrange for the delivery of requested services
- Maintains constant contact with kitchen staff to ensure complete, effective communication between food production and food service
- Ensures all functions are set and staff is prepared and organized before required time on BEO
- Inspects table place settings, including table linen, china, glass, silverware, and condiments for correct placement and ensures that each element is clean, undamaged, and attractive
- Ensures proper setting of buffet tables and other food service tables
- Arranges for and ensures proper sequence of service for each event
- Supervises clearing and post-function cleanup and garbage removal
- Maintains clean and orderly back areas, pre-function areas, and storage areas
- Assures that all china, glassware, silverware, linen, etc. are returned to their proper location after each event
- Supervises the handling, storage, and security of all catering service equipment and decor
- Assists with staff training programs
- Conducts regular staff meetings to build rapport and ensures colleagues are well informed
- Clearly projects the visions of the department and measures progress
- Attends weekly food and beverage meetings to continuously evaluate strategies and ideas for enhancement to benefit the guest experience
- Reviews scheduling and labor needs to meet the guests' needs as well as maximize efficiency
- Works with the Executive Chef to ensure appropriate inventories are stocked, including food and beverage and non-food and beverage items used for food and beverage events
- Works with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms
- Becomes familiar with the computer systems and technology currently in use in the various food and beverage areas and administration as they relate to food and beverage, from both a hardware and software perspective
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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