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Title Banquet Server | Part-Time | Sevierville Convention Center

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $17.00 - $18.00
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Benefits

401(k) savings plan
401(k) matching

Job Description

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, renowned for its extensive platform that spans venue development and comprehensive capabilities across venue management, hospitality, and sponsorship sales. Since its founding in 2015, Oak View Group has cultivated a portfolio that includes seven world-class owned venues alongside a prestigious client roster consisting of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This expansive reach reflects the company's commitment to delivering unparalleled experiences and infrastructure within the live entertainment sector, positioning it as a key innovator and operator within the industry.

The Sevierville Convention Center, an esteemed facility operated under the Oak View Group umbrella, stands as a premier event destination located strategically in Sevierville, Tennessee. Known for exceeding expectations, this convention center offers a uniquely designed facility tailored to accommodate a vast array of event types, including competitive arts exhibitions, trade and retail shows, meetings, conventions, retreats, seminars, banquets, receptions, and holiday parties. Its expansive ballroom can host up to 1,500 guests comfortably, while also offering intimate settings for smaller gatherings with full privacy and customized space breakdowns tailored to client needs. Complementing the ballroom are two exhibit halls, offering a combined 107,562 square feet of flexible function space, along with additional smaller meeting rooms, all contributing to versatile event hosting capabilities. The center is situated atop a scenic hill with breathtaking views of the Smoky Mountains alongside proximity to the Sevierville Golf Club, accentuating its appeal as a destination for events of all sizes.

As a Banquet Server at the Sevierville Convention Center, you will play a pivotal role in enhancing the guest experience during events by delivering exceptional customer service throughout the event lifecycle. This part-time position offers an hourly wage between $17.00 to $18.00, reflecting Oak View Group's recognition of the essential contributions banquet servers make to successful event execution. The role involves greeting guests, taking accurate orders, serving food and beverages, and ensuring guests' needs are met attentively and promptly. Servers are responsible for maintaining cleanliness and sanitary conditions in service areas, anticipating guest requirements, and ensuring a professional demeanor in all interactions. This ensures a seamless and enjoyable event experience for clients and guests alike.

Working at the Sevierville Convention Center means joining a vibrant community-oriented venue that thrives on offering outstanding retail shopping, dining, entertainment, and lodging options nearby, making every event memorable for visitors. The role demands flexibility to work evenings, weekends, and select holidays to support the dynamic scheduling of events. Additionally, Oak View Group provides opportunities for part-time employees to participate in benefits such as a 401(k) savings plan with matching, emphasizing its commitment to employee welfare.

Oak View Group prides itself on fostering an inclusive and diverse work environment that drives innovation and excellence. As an equal opportunity employer, it values the unique perspectives every team member brings and is dedicated to creating a workspace reflecting the diverse communities served. Joining as a banquet server not only provides a chance to be part of a prestigious live event hosting organization but also offers a pathway to develop customer service skills and gain experience in a fast-paced, guest-focused environment.

Job Requirements

  • High school diploma or equivalent GED strongly preferred
  • Minimum of one year of work experience in events, banquets, or restaurants preferred
  • Knowledge and/or experience as a banquet server or banquet waiter
  • Must be able to lift, push, pull, or carry heavy objects often
  • Ability to carry at least 8 entrees per tray
  • Ability to work a flexible schedule, including nights, weekends, and select holidays
  • Knowledge of basic arithmetic including addition, subtraction, multiplication, and division
  • Must be punctual with consistent attendance
  • Must be able to respond to simple complaints or inquiries from customers

Job Qualifications

  • High school diploma or equivalent GED strongly preferred
  • Minimum of one year of work experience in events, banquets, or restaurants preferred
  • Knowledge and/or experience as a banquet server or banquet waiter
  • Must be able to lift, push, pull, or carry heavy objects often
  • Ability to carry at least 8 entrees per tray
  • Ability to work a flexible schedule, including nights, weekends, and select holidays
  • Knowledge of basic arithmetic including addition, subtraction, multiplication, and division
  • Must be punctual with consistent attendance
  • Must be able to respond to simple complaints or inquiries from customers

Job Duties

  • Assist with the complete setup and breakdown of the banquet area
  • Relay food and beverage orders
  • Maintain a high level of cleanliness and awareness of sanitary practices
  • Anticipate guests' needs and exceed customer service expectations
  • Maintain composure in a fast-paced environment
  • Relay important information about orders, allergies, and special requests to the appropriate person
  • Respond urgently and appropriately to any concerns
  • Present in professional appearance and mannerisms

Job Criteria

Experience

No experience required


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