Title Banquet Manager | Full-Time | Utah Valley Convention Center
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $65,000.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services. Established in 2015, OVG operates a platform encompassing venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. The company manages an impressive portfolio of seven world-class owned venues and serves iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. Known for delivering exceptional live experiences, OVG blends innovative venue solutions with outstanding operational management to support major sporting and entertainment events worldwide.
One of the key venues in OVG's portfolio is the Utah Valley Convention Center (UVCC), located in the historic downtown Provo, Utah. Opening its doors in 2012, UVCC stands as Utah County's premier meeting and event space. The convention center is distinguished by its modern architectural design, versatile meeting spaces, and stunning views that include the nearby Wasatch Mountains. Designed with functionality and aesthetic appeal, UVCC is ideal for a wide variety of events ranging from corporate conferences to social gatherings and weddings, emphasizing quality service and guest satisfaction.
The Banquet Manager role at Utah Valley Convention Center is a full-time position crucial to the successful execution of events. With an annual salary range of $55,000 to $65,000, this position offers comprehensive benefits including health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off encompassing vacation, sick leave, and holidays. The Banquet Manager is responsible for leading all banquet and catering operations within the venue. This includes oversight of food and beverage service, managing daily operations, coordinating with culinary teams, event planners, and staff to ensure flawless event execution.
This role is hands-on and requires active involvement in event planning, staff management, budget controls, and adherence to safety and regulatory compliance, including alcohol service policies. The Banquet Manager's duties cover a spectrum of responsibilities such as preparing banquet planning sheets with the Executive Chef, ordering supplies, scheduling staff, monitoring point of sale systems, resolving guest issues, and ensuring cleanliness standards are met throughout the venue. The role demands effective team leadership, proactive problem-solving skills, and the ability to manage multiple tasks under time constraints.
The position also involves working closely with event teams to adapt and update event resumes to meet client needs while maintaining optimal service levels. The manager must ensure budgetary targets are met by controlling labor and supply costs without compromising guest experience. Additionally, the manager supports recruitment, training, and development of banquet staff, promoting a positive and efficient work environment.
This role requires availability for a variable work schedule, including evenings, weekends, holidays, and other irregular hours based on event schedules. The ideal candidate possesses excellent communication skills, knowledge of hospitality industry best practices, and familiarity with point of sale and timekeeping systems. The ability to lift up to 50 pounds is also necessary due to the physical aspects of the job.
Oak View Group values diversity and inclusivity, recognizing that a diverse workforce drives innovation, enhances service quality, and contributes to excellence. The company is an equal opportunity employer committed to creating an environment that respects all individuals regardless of background. The Banquet Manager position at Utah Valley Convention Center offers a rewarding opportunity for a hospitality professional seeking to lead a dynamic team in a premier event venue and contribute to memorable guest experiences.
One of the key venues in OVG's portfolio is the Utah Valley Convention Center (UVCC), located in the historic downtown Provo, Utah. Opening its doors in 2012, UVCC stands as Utah County's premier meeting and event space. The convention center is distinguished by its modern architectural design, versatile meeting spaces, and stunning views that include the nearby Wasatch Mountains. Designed with functionality and aesthetic appeal, UVCC is ideal for a wide variety of events ranging from corporate conferences to social gatherings and weddings, emphasizing quality service and guest satisfaction.
The Banquet Manager role at Utah Valley Convention Center is a full-time position crucial to the successful execution of events. With an annual salary range of $55,000 to $65,000, this position offers comprehensive benefits including health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off encompassing vacation, sick leave, and holidays. The Banquet Manager is responsible for leading all banquet and catering operations within the venue. This includes oversight of food and beverage service, managing daily operations, coordinating with culinary teams, event planners, and staff to ensure flawless event execution.
This role is hands-on and requires active involvement in event planning, staff management, budget controls, and adherence to safety and regulatory compliance, including alcohol service policies. The Banquet Manager's duties cover a spectrum of responsibilities such as preparing banquet planning sheets with the Executive Chef, ordering supplies, scheduling staff, monitoring point of sale systems, resolving guest issues, and ensuring cleanliness standards are met throughout the venue. The role demands effective team leadership, proactive problem-solving skills, and the ability to manage multiple tasks under time constraints.
The position also involves working closely with event teams to adapt and update event resumes to meet client needs while maintaining optimal service levels. The manager must ensure budgetary targets are met by controlling labor and supply costs without compromising guest experience. Additionally, the manager supports recruitment, training, and development of banquet staff, promoting a positive and efficient work environment.
This role requires availability for a variable work schedule, including evenings, weekends, holidays, and other irregular hours based on event schedules. The ideal candidate possesses excellent communication skills, knowledge of hospitality industry best practices, and familiarity with point of sale and timekeeping systems. The ability to lift up to 50 pounds is also necessary due to the physical aspects of the job.
Oak View Group values diversity and inclusivity, recognizing that a diverse workforce drives innovation, enhances service quality, and contributes to excellence. The company is an equal opportunity employer committed to creating an environment that respects all individuals regardless of background. The Banquet Manager position at Utah Valley Convention Center offers a rewarding opportunity for a hospitality professional seeking to lead a dynamic team in a premier event venue and contribute to memorable guest experiences.
Job Requirements
- Associate's degree or equivalent combination of education and experience
- 3-5 years of experience in hospitality, banquet, or catering operations
- Prior experience in catering sales, conference services, or banquets
- Ability to work variable schedules including evenings, weekends, holidays, and irregular hours
- Ability to work effectively under time constraints and deadlines
- Basic computer proficiency including email, Excel, Word, Outlook
- Working knowledge of point of sale and timekeeping systems
- Ability to lift up to 50 pounds
- Excellent verbal and written communication skills
- Knowledge of alcohol service policies and compliance
- Ability to manage budgets and inventory cost controls
- Strong leadership and team management skills
Job Qualifications
- Associate's degree or equivalent combination of education and experience
- 3-5 years of experience in hospitality, banquet, or catering operations
- Prior experience in catering sales, conference services, or banquets
- Knowledge of revenue management, training, and team motivation
- Ability to work effectively under time constraints and deadlines
- Familiarity with inventory cost control and menu planning
- Basic computer proficiency including email, Excel, Word, Outlook
- Working knowledge of point of sale and timekeeping systems
- Ability to work variable schedules including evenings, weekends, holidays, and irregular hours
- Excellent verbal and written communication skills
- Knowledge of principles and techniques used in planning and servicing wedding, social, and corporate events
- Ability to work professionally with co-workers, clients, event planners, and vendors
- Ability to direct vendors and setup personnel during events
- Proficiency in English language usage and grammar
- Competence in advance event planning including staffing, rental needs, timelines, and post event recap reports
Job Duties
- Manage and run all banquet operations before, during and after events
- Coordinate banquet planning sheets with executive chef
- Order supplies and review set-up, food and beverage preparation, and service
- Schedule staff and manage employee check-in
- Monitor and troubleshoot point of sale (POS) systems
- Resolve guest complaints effectively
- Ensure compliance with alcohol service policies and monitor alcohol service during events
- Conduct regular physical inventories of food and beverage supplies and update pricing
- Collaborate with events departments to meet event resume requirements and manage changes
- Monitor and control banquet budget including labor, beverage, supplies and equipment costs
- Brief staff on event requirements and assign specific work areas
- Maintain high standards of sanitation and cleanliness
- Enforce OVG and venue policies related to guest satisfaction, quality standards, uniform policy, cash handling, and operating procedures
- Assist in recruitment, training, development, mentoring, and supervision of banquet hourly employees
- Manage catered events from set-up to tear down and handle communication with staff and guests
- Generate employee schedules, verify employee time, and prepare payroll and gratuity reports
- Ensure full compliance with state and federal labor laws, sanitation, food ordinances, and alcohol regulations
- Lift up to 50 pounds as required during events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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