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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Paid vacation
401k plan
Job Description
Legends Global is a leading company recognized as the premier partner to the world's greatest live events, venues, and brands. With an extensive network of 450 venues worldwide that host 20,000 events annually, entertaining over 165 million guests each year, Legends Global offers a fully integrated solution of premium services. Their comprehensive operations span feasibility and consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking of world-class live events and venues. This vast scope ensures that their partners remain front and center through a white-label approach, making Legends Global a powerhouse in the live event and... Show More
Job Requirements
- Bachelor's degree preferred
- 3 years related experience required
- Or equivalent combination of education and experience
- Box office experience in a Ticketmaster venue strongly preferred
- Supervisory experience preferred
- Experience in customer service essential
Job Qualifications
- Bachelor's degree preferred
- 3 years related experience required
- Or equivalent combination of education and experience
- Box office experience in a Ticketmaster venue strongly preferred
- Supervisory experience preferred
- Experience in customer service essential
- Demonstrated knowledge of Ticketmaster (TM1 and Host)
- Excellent communication, problem solving and organizational skills required
- Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
- Ability to analyze data and figures
- Knowledge of supervisory principles and practices
- Ability to coordinate and schedule staff
- Excellent customer service and public relations skills
- Demonstrated knowledge of ticket selling/box office operations
Job Duties
- Builds and maintains events as assigned in AXS or Ticketmaster
- Coordinates all event information between the promoter, building personnel, and the ticket company in a timely manner
- Works with event promoter and building personnel to establish ticket pricing, scaling, and seating configuration
- Maintains knowledge of AXS and Ticketmaster, working with account representatives for updates and revisions to ticket operations
- Hires, trains, and supervises full-time and part-time box office staff in the proper sales and resolution procedures
- Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public
- Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance
- Efficiently and courteously answers questions concerning prices, seating and events
- Gives information concerning coming attractions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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