Ticketing Manager

Legends Global is a leading company recognized as the premier partner to the world's greatest live events, venues, and brands. With an extensive network of 450 venues worldwide that host 20,000 events annually, entertaining over 165 million guests each year, Legends Global offers a fully integrated solution of premium services. Their comprehensive operations span feasibility and consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking of world-class live events and venues. This vast scope ensures that their partners remain front and center through a white-label approach, making Legends Global a powerhouse in the live event and entertainment industry.

The company prides itself on a culture of respect, ambitious thinking, collaboration, and bold action. Committed to fostering an inclusive workplace, Legends Global values authenticity, impact, and career growth. Their winning formula is built on teamwork and a unified approach, which has earned them recognition as an esteemed employer in the industry.

The role of Manager, Ticketing, based at the Target Center in Minneapolis, MN, is a salaried, exempt position with a competitive compensation range of $55,000 to $60,000 annually. Reporting directly to the Senior Manager, Ticketing, this position plays a pivotal role in overseeing ticket sales and managing all aspects of the box office operations. The Manager, Ticketing ensures smooth communication and coordination among promoters, building personnel, and ticket companies to facilitate successful event delivery.

Key responsibilities include building and maintaining event information using platforms like AXS and Ticketmaster, establishing ticket pricing, scaling, and seating configurations in collaboration with event promoters and building staff. This role demands strong expertise with ticketing software, particularly Ticketmaster (TM1 and Host) and AXS, to manage ticket operations efficiently and stay updated on system changes through account representatives. The Manager supervises hiring, training, and leadership of both full-time and part-time box office staff, ensuring adherence to best practices in sales and customer service.

Customer service excellence is a fundamental element of this role. The Manager, Ticketing, is expected to address customer complaints and service requests promptly while maintaining a positive rapport with ticket buyers. The ability to work independently, provide accurate information about prices, events, and seating, and demonstrate professional customer relations skills is essential for success in this position.

This position involves supervisory responsibilities such as interviewing, hiring, training, assigning work, performance appraisal, and employee discipline in compliance with company policies and relevant laws. The Manager is accountable for fostering a productive and motivated team environment that supports Legends Global's mission and standards.

Candidates for this role should possess a bachelor’s degree or equivalent experience, with at least three years of related experience, including box office operations preferably within a Ticketmaster venue. Supervisory experience is preferred alongside demonstrated skills in communication, problem-solving, organizational management, and accounting and financial procedures relevant to the ticketing industry.

Legends Global offers a comprehensive benefits package including medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan, providing employees with security and support. The company is an Equal Opportunity/Affirmative Action employer encouraging diversity and inclusion, making it an excellent opportunity for individuals seeking a dynamic career in live event management and ticketing operations.