Ticket Office Supervisor | Part-Time | Rupp Arena

Lexington, KY, USA|

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $18.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

401(k) savings plan

401(k) matching

Job Description

The Ticket Office Supervisor position is an essential role within a dynamic event management team. This position primarily involves overseeing the day-to-day ticket office operations for events, ensuring smooth execution and excellent customer service throughout the event day. The hiring establishment is an organization that manages ticket sales for various events, including arena and opera house performances, providing a critical service that enhances the overall experience for event attendees. The company values professionalism, efficiency, and exceptional customer service, and it offers part-time employment opportunities with competitive hourly pay and excellent benefits including a 401(k) savings plan and matching contributions.

This role is perfect for individuals who thrive in supervisory positions and who enjoy managing teams during the fast-paced environment of live events. The Ticket Office Supervisor will be entrusted with managing ticket sellers, handling ticket issues, and overseeing parking cashiers. This leadership position requires assigning and overseeing specific tasks to ensure that all responsibilities are managed effectively and the event runs without disruption. The supervisor is also directly involved in training new employees and providing ongoing support and instructions to existing staff, fostering a collaborative atmosphere that helps all team members perform optimally.

In addition to supervisory duties, the Ticket Office Supervisor participates in direct ticket and parking sales when necessary, offering assistance at ticket windows or answering phone inquiries. This hands-on component of the role means the supervisor remains experienced and ready to step into sales roles as demand requires. They also act as a key point of contact for patrons, managing ticketing problems and resolving any issues that arise in a timely and professional manner. Collaboration with Ticket Office Managers and Assistant Managers is another critical aspect of the role, including supporting event-day activities such as submitting details to Ticketmaster, preparing event tickets for promoters and event managers, generating reports, auditing financial transactions, and documenting financial activities handled by subcontracted ticketing services.

The position offers a competitive hourly rate of $18.00 and includes the advantage of part-time benefits such as a 401(k) plan with matching contributions, making it an attractive option for candidates seeking flexible work schedules with meaningful teamwork and leadership opportunities. This position remains open until August 14, 2026, providing ample time for interested applicants to apply and join a vibrant team dedicated to delivering exceptional event experiences. Overall, this role provides both rewarding supervisory responsibilities and hands-on ticketing experience in a dynamic and guest-focused environment, positioning the Ticket Office Supervisor as a pivotal team member in event operations management. This opportunity is ideal for candidates with strong interpersonal skills, problem-solving abilities, and aptitude for administrative and leadership duties in a customer-facing setting.

Job Requirements

High school diploma or equivalent
2+ years in a customer service-oriented job
Minimum of 1 year in a supervisory position supervising 5 or more people
Ability to work flexible hours including nights, weekends, and holidays
Strong interpersonal and problem-solving skills
Excellent oral and written communication skills
Proficient with Word, Excel, Adobe, and similar computer software
Ability to operate basic office equipment

Job Qualifications

2+ years in a customer service-oriented job and a minimum of 1 year in a supervisory position supervising 5 or more people in completing tasks of routine to complex natures
Relevant education can substitute for experience
Be able to demonstrate the ability to plan, lay out, and assign work to employees in order to accomplish multiple tasks in a timely and cost-effective manner
Communicate effectively both orally and in writing
Must have strong interpersonal and problem-solving skills
Demonstrate the ability to work well under stress and exercise good judgment, diplomacy, courtesy, and tact under all circumstances
Must be willing to work flexible hours to include nights, weekends, and holidays when required
Must have an excellent working knowledge of Word, Excel, Adobe, and other similar computer software programs
Able to operate basic office equipment such as a copier, phone, ipad, etc

Job Duties

Oversees the event and/or weekend work assignments of all ticket sellers and parking cashiers
Works directly in the training and orientation of all new employees as well as providing instruction and assistance with all staff
Participates in ticket sales either at the window or on the phone and parking sales as demand necessitates
Work directly with patrons / customers to resolve ticketing problems as they may arise relative to a specific event
Assist the Ticket Office Managers and Assistant Managers in event and/or weekend activities including submitting information to Ticketmaster, pulling tickets for event promoters and the event manager, generating daily reports, auditing all monies received, and other various tasks as needed
Supervises ticket sales for both the arena and opera house events during event time and assumes the role of Ticket Office Manager in the absence of the Manager and Assistant Manager
Responsible for the daily auditing, recording and preparation of the deposit of monies received at the Ticket Office, preparation of event statements and settlements
as well as documentation of the financial activities of the sub-contract ticketing service
Assist in other duties as assigned by the Ticket Office Manager or Assistant Manager