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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k) savings plan
401(k) matching
Job Description
The Ticket Office Supervisor position is an essential role within a dynamic event management team. This position primarily involves overseeing the day-to-day ticket office operations for events, ensuring smooth execution and excellent customer service throughout the event day. The hiring establishment is an organization that manages ticket sales for various events, including arena and opera house performances, providing a critical service that enhances the overall experience for event attendees. The company values professionalism, efficiency, and exceptional customer service, and it offers part-time employment opportunities with competitive hourly pay and excellent benefits including a 401(k) savings plan and matching contributions. Show More
Job Requirements
- High school diploma or equivalent
- 2+ years in a customer service-oriented job
- Minimum of 1 year in a supervisory position supervising 5 or more people
- Ability to work flexible hours including nights, weekends, and holidays
- Strong interpersonal and problem-solving skills
- Excellent oral and written communication skills
- Proficient with Word, Excel, Adobe, and similar computer software
- Ability to operate basic office equipment
Job Qualifications
- 2+ years in a customer service-oriented job and a minimum of 1 year in a supervisory position supervising 5 or more people in completing tasks of routine to complex natures
- Relevant education can substitute for experience
- Be able to demonstrate the ability to plan, lay out, and assign work to employees in order to accomplish multiple tasks in a timely and cost-effective manner
- Communicate effectively both orally and in writing
- Must have strong interpersonal and problem-solving skills
- Demonstrate the ability to work well under stress and exercise good judgment, diplomacy, courtesy, and tact under all circumstances
- Must be willing to work flexible hours to include nights, weekends, and holidays when required
- Must have an excellent working knowledge of Word, Excel, Adobe, and other similar computer software programs
- Able to operate basic office equipment such as a copier, phone, ipad, etc
Job Duties
- Oversees the event and/or weekend work assignments of all ticket sellers and parking cashiers
- Works directly in the training and orientation of all new employees as well as providing instruction and assistance with all staff
- Participates in ticket sales either at the window or on the phone and parking sales as demand necessitates
- Work directly with patrons / customers to resolve ticketing problems as they may arise relative to a specific event
- Assist the Ticket Office Managers and Assistant Managers in event and/or weekend activities including submitting information to Ticketmaster, pulling tickets for event promoters and the event manager, generating daily reports, auditing all monies received, and other various tasks as needed
- Supervises ticket sales for both the arena and opera house events during event time and assumes the role of Ticket Office Manager in the absence of the Manager and Assistant Manager
- Responsible for the daily auditing, recording and preparation of the deposit of monies received at the Ticket Office, preparation of event statements and settlements
- as well as documentation of the financial activities of the sub-contract ticketing service
- Assist in other duties as assigned by the Ticket Office Manager or Assistant Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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