Job Overview
Employment Type
Full-time
Compensation
Salary
Range $57,900.00 - $77,300.00
Work Schedule
Flexible
Benefits
healthcare
financial benefits
Time Off
wellness incentive programs
Company Discounts
Free Meals
Free parking
Professional Development
volunteer opportunities
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, known for delivering world-class experiences to millions of guests annually. Operating a collection of iconic resorts, casinos, and entertainment venues, MGM Resorts is committed to providing an environment rich with excitement, diversity, and unforgettable memories. The company's dedication to excellence is reflected in its focus on innovation, guest satisfaction, and a collaborative work culture that encourages employees to thrive. With properties located in prime destinations, MGM Resorts offers expansive opportunities for career growth and professional development in one of the most dynamic sectors of the economy.
The role of Ticketing Manager at MGM Resorts International is a critical leadership position based in Springfield, Massachusetts. This full-time position offers a competitive salary range of $57,900 to $77,300 annually, coupled with eligibility for the company’s incentive plan and a comprehensive benefits package. The Ticketing Manager will be responsible for managing day-to-day operations of the Ticket Office while supervising a team of staff and ensuring alignment with MGM's high service standards. This includes providing the necessary tools and support to ticketing supervisors and specialists, to guarantee smooth functioning and exceptional guest experiences.
A key aspect of the role involves workforce management such as scheduling to meet fluctuating demand, labor cost control through forecasting event-driven ticket volumes, and conflict resolution within the team. The Ticketing Manager also maintains communication with other operational departments, external stakeholders such as Ticketmaster, promoters, and executives, ensuring seamless coordination and problem-solving. In addition, the position requires overseeing accounting and cash handling protocols, managing ticket inventory efficiently, and preparing detailed reconciliations and reports. The role demands proactive adaptation and the implementation of innovative strategies to improve operational efficiency and effectiveness.
Candidates will find themselves part of a vibrant, fast-paced environment in a premier resort setting, working alongside experienced professionals dedicated to enhancing the guest experience through strategic leadership and meticulous operational oversight. This position necessitates excellent management skills, deep knowledge of ticketing operations, financial acumen related to budgeting and profit/loss statements, and the ability to supervise a multi-disciplinary team.
The Ticketing Manager position is ideal for a candidate passionate about entertainment and hospitality, eager to contribute to an internationally renowned company that values employee development, health, and well-being. MGM Resorts offers not only a job but also a rewarding career with access to wellness programs, professional growth opportunities, employee discounts, and strong community involvement initiatives. This is a chance to join a dynamic team dedicated to 'bringing the show to life' every day while enjoying a supportive and enriching work environment.
The role of Ticketing Manager at MGM Resorts International is a critical leadership position based in Springfield, Massachusetts. This full-time position offers a competitive salary range of $57,900 to $77,300 annually, coupled with eligibility for the company’s incentive plan and a comprehensive benefits package. The Ticketing Manager will be responsible for managing day-to-day operations of the Ticket Office while supervising a team of staff and ensuring alignment with MGM's high service standards. This includes providing the necessary tools and support to ticketing supervisors and specialists, to guarantee smooth functioning and exceptional guest experiences.
A key aspect of the role involves workforce management such as scheduling to meet fluctuating demand, labor cost control through forecasting event-driven ticket volumes, and conflict resolution within the team. The Ticketing Manager also maintains communication with other operational departments, external stakeholders such as Ticketmaster, promoters, and executives, ensuring seamless coordination and problem-solving. In addition, the position requires overseeing accounting and cash handling protocols, managing ticket inventory efficiently, and preparing detailed reconciliations and reports. The role demands proactive adaptation and the implementation of innovative strategies to improve operational efficiency and effectiveness.
Candidates will find themselves part of a vibrant, fast-paced environment in a premier resort setting, working alongside experienced professionals dedicated to enhancing the guest experience through strategic leadership and meticulous operational oversight. This position necessitates excellent management skills, deep knowledge of ticketing operations, financial acumen related to budgeting and profit/loss statements, and the ability to supervise a multi-disciplinary team.
The Ticketing Manager position is ideal for a candidate passionate about entertainment and hospitality, eager to contribute to an internationally renowned company that values employee development, health, and well-being. MGM Resorts offers not only a job but also a rewarding career with access to wellness programs, professional growth opportunities, employee discounts, and strong community involvement initiatives. This is a chance to join a dynamic team dedicated to 'bringing the show to life' every day while enjoying a supportive and enriching work environment.
Job Requirements
- Management experience in ticketing operations
- minimum 6 years experience in a ticketing or box office role
- bachelor’s degree or equivalent education and experience
- ability to work varied shifts including weekends and holidays
Job Qualifications
- Management experience in ticketing operations
- minimum 6 years experience in a ticketing or box office role
- bachelor’s degree or equivalent education and experience
- ability to work varied shifts including weekends and holidays
- experience with budgeting and profit and loss statements preferred
- previous experience in a resort setting preferred
- experience managing multiple employees in a fast-paced environment preferred
- 5 years of management experience in ticketing operations preferred
Job Duties
- Manage and lead ticketing staff and supervisors and resolve employee relations issues
- oversee employee scheduling to ensure sufficient coverage aligned with projected volume demands
- control labor costs through forecasting of ticketing volume and event dates
- maintain communication with all hotel operational departments to resolve guest service issues and equipment malfunctions
- liaise between MGM and Ticketmaster, sister properties, promoters, and executives
- monitor and develop standard operating procedures for maximum efficiency
- oversee ticketing accounting and cash handling procedures
- coordinate event creation, inventory, and ticket allotments
- manage and maximize ticket inventory for all property shows and events
- supervise venue reconciliation and prepare daily reports for promoters and management
- perform other job related duties as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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