Three Sisters Cafe, Restaurant Busser

Buffalo, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $10.50 - $14.75

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

flexible schedule

Job Description

Seneca Niagara Casino & Hotel is a renowned hospitality and gaming establishment located in Niagara Falls, New York. It offers a premier experience featuring a luxurious hotel, a sprawling casino floor, diverse dining options, and exceptional customer service. As part of the Seneca Gaming Corporation, the facility upholds high standards in its policies, internal control standards, and a solid commitment to guest satisfaction and community engagement. Known for its vibrant atmosphere and dedication to quality entertainment and hospitality services, Seneca Niagara Casino & Hotel is an employer of choice for individuals seeking to develop a career in the hospitality and gaming industry. The establishment fosters a supportive working environment that emphasizes teamwork, professionalism, and continuous improvement to maintain its reputation as a top destination for visitors and locals alike.

The Restaurant Busser position at Seneca Niagara Casino & Hotel is a dynamic role pivotal to ensuring guests receive prompt, friendly, and courteous service that enhances their overall dining experience. This role demands physical stamina, the ability to interact positively with the public, and a strong commitment to maintaining the casino’s standards in hospitality service. The busser contributes to the flow and cleanliness of the dining room by managing duties such as carrying trays, clearing and resetting tables, and assisting servers and other staff members as needed. Candidates must be able to lift and carry items weighing up to 60 pounds and possess excellent communication skills to engage effectively with guests and team members.

A Restaurant Busser at Seneca Niagara Casino & Hotel is also expected to have a thorough understanding of the property, including restaurant menus, wine lists, daily specials, and facility layout to assist guests efficiently and accurately. The role involves working in a fast-paced environment that requires great attention to detail, multitasking capabilities, and compliance with Seneca Gaming Corporation’s policies and procedures, including information security standards. Additionally, bussers are responsible for maintaining a neat and organized workstation, assisting in side work such as cleaning tray stands, and adhering to all health and safety regulations.

The position is scheduled according to a 24-hour operational cycle, requiring flexibility in working hours. The starting salary rate is $10.70 per hour, with compensation being negotiable based on experience and education. Seneca Gaming Corporation encourages continuous training and development; hence, bussers are required to complete all mandatory training programs within nine months of their employment start date. This role is critical to the overall guest experience, and the company places high value on professionalism, teamwork, punctuality, and a positive attitude. Being part of this team offers a great opportunity to build skills in customer service within a reputable and fast-growing hospitality environment.

Job Requirements

Must be 18 years of age or older upon employment
High school diploma or equivalency preferred
Previous customer service experience preferred
Must possess excellent communication skills
Ability to write routine correspondence and to speak effectively and interact well with the customers and employees
Must have the ability to resolve problems conflicts in a diplomatic and tactful manner
Must be able to stand walk and move through all areas of the casino
Must be able to climb balance stoop kneel crouch reach push pull use fingers hands for lifting and grasping
Must be able to lift and carry up to fifty (50) pounds
Must be able to perform repetitive motions
Must be able to talk to and hear customers co-workers
Must be able to assist with special needs of customers
Medium work exerting up to fifty (50) pounds of force occasionally and or up to fifty (50) pounds of force frequently and or up to twenty (20) pounds of force constantly to move objects
Required to have visual acuity to determine the accuracy neatness and thoroughness of the work assigned
Subject to environmental conditions protection from weather conditions but not necessarily from temperature changes
Subject to atmospheric conditions
Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers management employees and members of the business community if all situations

Job Qualifications

Must be 18 years of age or older upon employment
High school diploma or equivalency preferred
Previous customer service experience preferred
Must possess excellent communication skills
Ability to write routine correspondence and to speak effectively and interact well with the customers and employees
Must have the ability to resolve problems conflicts in a diplomatic and tactful manner
Knowledge of Seneca Niagara Casino & Hotel's history and map is beneficial
Ability to maintain a professional and hospitable manner at all times
Familiarity with check and cashiering procedures is preferred

Job Duties

Report to work on time well-groomed in full uniform with badge on upper left side of uniform
Must be able to balance and carry trays to tables which may weigh up to sixty (60) pounds
Greet all guests with water and bread promptly friendly and with a courteous disposition
Hospitable friendly and polite with all guests co-workers and management using positive body language
Have a strong understanding of the philosophy and goals associated with Seneca Niagara Casino and Hotel and are supportive of them at all times
Perform any duties assigned by the manager or shift manager
Assist all other employees in performing their duties whenever required
Be familiar with all check and cashiering procedures
Works in a designated area and is attentive to guests at all times and exceeds guest's expectations
Knowledgeable of Seneca Niagara Casino and Hotels history as well as the map of the property location of restrooms telephones and hours of operation of stores and restaurants and is able to efficiently handle guest's inquiries
Maintain full knowledge of menu wine lists and daily specials
Have a consistent awareness of all activities occurring in each station
Properly clear and reset tables according to bus person manual
Complete designated opening and closing side work daily and check with manager or shift manager before clocking out
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy
Understand and comply with all information security policies and procedures at all times
Provide exceptional customer service to all patrons and communicates in a pleasant friendly and professional manner at all times
Maintain a professional work environment with supervisors managers and staff
Meet the attendance guidelines of the job and adhere to regulatory departmental and company policies
Must complete all required SGC Training programs within nine (9) months from commencement of employment
Attend all necessary meetings
Duties responsibilities requirements and expectations pertaining to this job are subject to change as needed
Hours are determined by a 24-hour schedule