Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Dental Insurance
Opportunities for advancement
Vision Insurance

Job Description

IPIC is a premier luxury entertainment company specializing in providing an upscale movie theater experience that combines high-quality cinematic presentations with exceptional food and beverage services. Known for its premium seating, gourmet dining options, and state-of-the-art technology, IPIC caters to guests seeking a unique and memorable outing beyond the traditional movie theater atmosphere. Established as a leader in the luxury entertainment sector, IPIC is committed to offering unparalleled customer service and innovative entertainment experiences in a comfortable and stylish environment. The company fosters a culture of excellence and hospitality, creating a workplace where employees feel valued and guests feel truly special. Employment at IPIC offers a dynamic and engaging environment, with opportunities for growth and development in the hospitality and entertainment industries. The position of Server at IPIC is a pivotal role within the guest service team, responsible for delivering outstanding food and beverage service that enhances the overall movie-going experience. Servers are expected to provide prompt, friendly, and attentive service, ensuring guests receive their orders accurately and in a timely manner. This role requires a thorough knowledge of the menu, including food items and drink options, to respond effectively to guest inquiries and to make personalized recommendations. The Server must be comfortable working in a theater setting with low lighting and a need to maintain a quiet, respectful atmosphere to not disrupt other guests. Interaction with guests should be warm and genuine, combining a friendly sales approach with an ability to multitask and prioritize multiple guest needs simultaneously. Additionally, the Server has a responsibility to adhere to all company policies and legal guidelines regarding alcohol service, including monitoring guests for signs of intoxication and ensuring that alcoholic beverages are not served to minors. The role also involves maintaining the cleanliness and organization of the assigned station and handling payment transactions efficiently through the point of sale system. Effective communication with team members and management is essential to uphold the high standards of guest service that IPIC promises. This position offers the chance to build meaningful guest relationships that encourage repeat visits and a satisfying work environment where contributions are recognized. IPIC values team members who show enthusiasm for the menu, possess strong interpersonal skills, and thrive in a fast-paced setting requiring physical stamina and flexibility. The Server position is typically full-time and includes variable scheduling, with shifts covering mornings through late nights, often encompassing weekends and holidays. Compensation aligns with industry standards and is complemented by comprehensive benefits and team member incentives.

Job Requirements

  • Previous server experience is preferred or a minimum of 1-year experience in food service/hospitality
  • Possess basic math skills and previous point of sale system experience is recommended
  • Ability to work collaboratively in a fast-paced work environment
  • Ability to create memorable guest connection with our food and beverages
  • Gain mastery of the menu and be enthusiastic about offerings
  • Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service
  • Ability to work a variable schedule, including weekends, and shifts from morning through late night
  • Position will require frequent standing, bending/kneeling, lifting and carrying up to 50 lbs

Job Qualifications

  • Previous server experience is preferred or a minimum of 1-year experience in food service/hospitality
  • Possess basic math skills and previous point of sale system experience is recommended
  • Ability to work collaboratively in a fast-paced work environment
  • Ability to create memorable guest connection with our food and beverages
  • Gain mastery of the menu and be enthusiastic about offerings
  • Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service
  • Ability to work a variable schedule, including weekends, and shifts from morning through late night
  • Ability to stand, bend/kneel, lift, and carry up to 50 lbs

Job Duties

  • Deliver a consistently high level of guest service to all guests in theater
  • Adhere to all company guidelines and standards for serving alcoholic beverages
  • Demonstrate mastery of the food and beverage menu
  • respond to questions about menu items and drink options
  • Interact with guests comfortably in low lighting while communicating effectively in a soft tone as to not disrupt guests
  • Display comfortable, genuine sales approach
  • provide insight to popular menu items and make suggestions for additional plates and drink pairings
  • Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service
  • Provide management with key signs of guest intoxication while ensuring minors are not served alcoholic beverages
  • Keep the assigned stations cleaned and stocked at all times
  • Secure payment for all checks and process checks through the POS in a timely manner
  • Build a relationship that makes guests want to return to theater
  • If asked by management, act as a peer mentor for new staff members

Job Criteria

Experience

Mid Level (3-7 years)


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