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The Melrose Georgetown Hotel Front Desk Agent - Part-time
Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and Development
Career advancement opportunities
Job Description
The opportunity to join a reputable hotel that values guest experience and professionalism awaits you. Our establishment is committed to delivering exceptional service, operating in a high-paced environment where teamwork and guest interaction are paramount. We specialize in hospitality and accommodation services, catering to a diverse clientele with varying needs, ensuring each guest feels welcomed and valued upon every visit.
We are seeking a Front Office Associate who will be the first point of contact for our guests. This role requires an individual capable of greeting guests cordially, managing check-ins and check-outs promptly and professionally, and efficiently handling reservations. T... Show More
We are seeking a Front Office Associate who will be the first point of contact for our guests. This role requires an individual capable of greeting guests cordially, managing check-ins and check-outs promptly and professionally, and efficiently handling reservations. T... Show More
Job Requirements
- High work ethic and self-initiative
- Ability to work varying schedules including nights, weekends, and holidays
- Ability to work in a standard office environment
- Ability to sit for prolonged periods and work on a computer for 6-8 hours a day
- Ability to stand and walk occasionally during the workday
- Frequent use of fine motor skills for keyboarding, typing, and operating office equipment
- Effective verbal and written communication skills
- Ability to occasionally bend, reach, or carry items
- Ability to lift and/or move 10-25 pounds as needed
- Visual ability to read computer screens and printed materials for extended periods
- Ability to participate in conversations and meetings using phone or headset
- Reasonable accommodations available for disabilities
Job Qualifications
- High school diploma or equivalent
- Previous experience in a front office or customer service role preferred
- Proficient in using computer systems and office equipment
- Strong communication skills, both verbal and written
- Ability to handle cash transactions accurately
- Knowledge of reservation and hotel management software
- Ability to work flexible schedules including nights, weekends, and holidays
- Team player with a positive attitude
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
- Pay rate: $18.00 hourly (USD)
Job Criteria
Experience
No experience required
Job Location
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