The Lindy Renaissance Charleston Hotel - Director Front Office
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Renaissance Charleston Historic District Hotel is a distinguished hotel positioned in the heart of historic downtown Charleston. This property offers guests a luxurious experience with elegantly furnished rooms complete with marble bathrooms, 32-inch flat screen TVs with cable and satellite channels, mini-bars, as well as tea and coffee making facilities. Guests can enjoy the convenience of room service and concierge services, relax with a refreshing swim in the hotel pool, or savor delicious meals at the on-site restaurant. With 2,759 square feet of meeting and event space, the hotel is an ideal venue for both leisure and business travelers. The property enjoys an excellent location, being only three blocks from the City Market and King Street shops, allowing visitors to immerse themselves in the vibrant culture and historic charm of Charleston.
The Director of Front Office at Renaissance Charleston Historic District Hotel is a pivotal leadership role responsible for managing and inspiring the entire Front Office team to deliver outstanding guest experiences. This role ensures that every guest interaction—from check-in to check-out—is handled with professionalism and warmth, fostering guest loyalty and satisfaction. The Director handles key operational aspects such as managing room inventory, enforcing brand standards, and maximizing profitability through well-planned budgeting and policy adherence. As the leader of the Front Office department, the Director acts as a team champion, recruiting, coaching, motivating, and training front desk personnel, while also conducting performance evaluations and providing counseling and recognition to staff members.
An essential part of this role includes overseeing guest satisfaction by monitoring service trends, promptly resolving any issues, and maintaining a high standard of service excellence. The Director also drives revenue growth by implementing creative marketing and up-selling strategies to increase room occupancy and overall hotel revenue. Being a Crisis Commander, this position requires readiness for emergency situations, involvement in daily reporting, decision-making, participation in Manager on Duty shifts, and the ability to take on various projects or challenges as needed. The ideal candidate will demonstrate excellent communication, problem-solving, and multitasking abilities, with extensive experience in front office leadership and proficiency with Windows operating systems and financial and data analysis.
This is a full-time position offering a competitive benefits package following an initial waiting period. Benefits include daily pay options, medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. Qualified candidates with brand-specific experience, OnQ property management system certification, an understanding of large-scale hotel operations, and previous director-level experience will find this position rewarding and impactful within a dynamic hospitality environment. The Renaissance Charleston Historic District Hotel is committed to creating memorable guest stays and sustaining operational excellence, making the Director of Front Office position a key contributor to the hotel's success.
The Director of Front Office at Renaissance Charleston Historic District Hotel is a pivotal leadership role responsible for managing and inspiring the entire Front Office team to deliver outstanding guest experiences. This role ensures that every guest interaction—from check-in to check-out—is handled with professionalism and warmth, fostering guest loyalty and satisfaction. The Director handles key operational aspects such as managing room inventory, enforcing brand standards, and maximizing profitability through well-planned budgeting and policy adherence. As the leader of the Front Office department, the Director acts as a team champion, recruiting, coaching, motivating, and training front desk personnel, while also conducting performance evaluations and providing counseling and recognition to staff members.
An essential part of this role includes overseeing guest satisfaction by monitoring service trends, promptly resolving any issues, and maintaining a high standard of service excellence. The Director also drives revenue growth by implementing creative marketing and up-selling strategies to increase room occupancy and overall hotel revenue. Being a Crisis Commander, this position requires readiness for emergency situations, involvement in daily reporting, decision-making, participation in Manager on Duty shifts, and the ability to take on various projects or challenges as needed. The ideal candidate will demonstrate excellent communication, problem-solving, and multitasking abilities, with extensive experience in front office leadership and proficiency with Windows operating systems and financial and data analysis.
This is a full-time position offering a competitive benefits package following an initial waiting period. Benefits include daily pay options, medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. Qualified candidates with brand-specific experience, OnQ property management system certification, an understanding of large-scale hotel operations, and previous director-level experience will find this position rewarding and impactful within a dynamic hospitality environment. The Renaissance Charleston Historic District Hotel is committed to creating memorable guest stays and sustaining operational excellence, making the Director of Front Office position a key contributor to the hotel's success.
Job Requirements
- Minimum of a high school diploma
- At least six years of progressive front desk leadership experience or equivalent combination of education and experience including a four-year college degree with four to five years of experience or a two-year college degree with five to six years of experience
- Brand-specific training or operational certification such as OnQ PMS certification required
- Strong communication skills
- Ability to multitask and manage complex situations effectively
- Proficiency with Windows operating systems and capacity to analyze financial and operational data
Job Qualifications
- At least six years of progressive leadership experience in front desk or hospitality operations
- Experience with specific hotel brands and OnQ property management system certification preferred
- Proven ability to communicate effectively, solve problems efficiently, and multitask in a fast-paced environment
- Demonstrated skills in financial and data analysis, with proficiency using Windows operating systems
- Prior experience managing large properties with 500 or more rooms and previous director-level responsibilities are a plus
Job Duties
- Directs all front office operations including guest check-in and check-out processing, managing room inventory, enforcing brand standards, and overseeing departmental profitability through budgeting and policy compliance
- Coaches, motivates, and develops front office staff through supervision, counseling, evaluations, and recognition, including recruitment, interviewing, and training of new team members
- Monitors guest service trends, promptly addresses and resolves guest complaints and issues to maintain high levels of customer satisfaction
- Implements marketing and up-selling strategies to maximize room occupancy and hotel revenue, and communicates hotel promotions and updates to the front office team
- Maintains emergency preparedness with required certifications, leads daily operational reporting and decision-making processes, participates in Manager on Duty shifts, and undertakes special projects or challenges as necessary
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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