The Hill Host/Hostess - FT

Columbus, OH, USA|

Job Overview

Compensation

Hourly

Range $11.50 - $16.25

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Career development opportunities

Job Description

Our client is a well-established hospitality venue known for providing exceptional dining experiences combined with outstanding guest service. As a key player in the restaurant and entertainment industry, they prioritize delivering a welcoming atmosphere and efficient service to all patrons. The company operates in a fast-paced, dynamic environment where customer satisfaction and operational excellence are paramount. This position is ideal for individuals who enjoy interacting with guests, thrive in team settings, and have a passion for hospitality. The employment type is full-time, with opportunities for career growth and competitive compensation. The host or hostess role is crucial in setting the tone for guests' dining experiences by being the first and last point of contact during visits.

The role involves warmly greeting guests upon arrival and ensuring their seating is managed according to established guidelines to optimize table flow and minimize wait times. The position entails maintaining accurate records of seating arrangements, wait lists, and reservations, while also monitoring table availability in real-time. This ensures a balanced service rotation among staff and enhances the overall guest experience. Maintaining cleanliness and organization around the host stand and adjacent dining areas is essential, aligning with health and safety regulations. Additionally, the host supports wait staff by assisting with beverage refills, table bussing, and promptly responding to guest needs. Clear communication with the service team regarding guest status and priorities is a key component of the role. Hosts also play a proactive role in promoting current casino or property events, providing guests with helpful information and directions to enrich their visit. Completion of opening and closing duties ensures readiness for service shifts, and creating a positive, welcoming departure experience reinforces a strong guest relationship. This position demands excellent interpersonal skills, the ability to multitask in a lively environment, and adherence to professional standards in appearance and conduct.

Job Requirements

Must be at least 18 years of age
High school diploma or equivalent required
Ability to read write speak and understand English clearly
Excellent guest service communication and interpersonal skills
Flexibility to work nights weekends holidays and overtime as business needs require
Ability to work effectively in a fast paced crowded and noisy environment with exposure to bright lights
Ability to respond to visual and verbal cues and work in confined spaces as required
Physical ability to perform job duties with or without reasonable accommodation including lifting pushing pulling and carrying up to approximately 100 pounds
Must meet professional appearance grooming and conduct standards

Job Qualifications

High school diploma or equivalent
Excellent guest service communication and interpersonal skills
Ability to read write speak and understand English clearly
Flexibility to work nights weekends holidays and overtime as business needs require
Ability to work effectively in a fast paced crowded and noisy environment with exposure to bright lights
Ability to respond to visual and verbal cues and work in confined spaces as required
Physical ability to perform job duties including lifting pushing pulling and carrying up to approximately 100 pounds
Must meet professional appearance grooming and conduct standards

Job Duties

Greet guests warmly upon arrival and provide fast friendly and professional service throughout the dining experience
Manage guest seating according to established rotation and reservation guidelines to ensure balanced service and optimal table flow
Maintain accurate seating wait list and reservation documentation and monitor table availability in real time
Keep the host stand cashiering area and surrounding dining spaces clean organized and guest ready in accordance with health and safety standards
Assist wait staff and bus persons as needed by refilling beverages pre-bussing and bussing tables and responding to guest needs
Communicate clearly with service staff regarding seating status guest needs and operational priorities
Promote current casino or property events and provide guests with directions or information as needed
Complete assigned opening and closing duties to ensure readiness for the next shift
Thank guests invite them to return and create a positive welcoming departure experience
Perform additional job related duties as assigned