The Grille Manager - FT

Allentown, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.75 - $24.25

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Training and Development

Paid holidays

Job Description

The Bear Creek Mountain Resort (BCMR) is a renowned destination known for its exceptional hospitality and inviting atmosphere. As a prominent resort located in a picturesque environment, BCMR offers guests a memorable experience through its variety of amenities including dining, lodging, and recreational activities. The resort prides itself on its commitment to delivering superior service and facilitating an enjoyable stay for every guest. BCMR fosters a team-oriented culture where collaboration and guest satisfaction are paramount, ensuring that every visitor's experience is not only pleasant but outstanding. This company is well-established within the hospitality industry and continuously seeks passionate individuals to join their team and uphold their high standards of operational excellence and guest service.

The role of Grille Manager at Bear Creek Mountain Resort is a key leadership position focusing on guest service and operational management within the resort's dining facilities. This full-time position requires a dedicated individual who excels in driving top-line revenue while creating a positive and memorable experience for both guests and staff. The Grille Manager is responsible for leading a team to deliver exceptional dining services from guest arrival to departure, guaranteeing the quality of food and overall experience. The manager ensures smooth operations, oversees front-of-house activities, and maintains high standards of cleanliness and presentation. Emphasis is placed on fostering a culture of teamwork, active communication, and trust to achieve departmental goals and enhance employee engagement.

Financial oversight and budget management are crucial aspects of this role, requiring the manager to develop and monitor department budgets while implementing cost control measures and improving operational efficiency. The successful candidate will also play an important role in staff development by mentoring the team, providing coaching, and delivering training focused on safety, efficiency, and guest service excellence. The Grille Manager must be available during peak business periods including weekends, holidays, and special events, demonstrating strong interpersonal, organizational, and leadership skills under pressure.

This career opportunity at Bear Creek Mountain Resort offers an enriching environment for growth within the hospitality sector. Joining BCMR as a Grille Manager means becoming part of a dynamic team committed to delivering exceptional service and fostering a memorable guest experience in a beautiful resort setting. If you have proven experience in high-volume food and beverage operations, a passion for leadership, and are dedicated to excellence in guest service, this position could be your next great career move.

Job Requirements

Associates degree preferred
3 to 5 years restaurant management experience
RAMP and Serve Safe Certified or willing to obtain within 90 days
availability during peak operating times such as weekends, holidays and special events
strong leadership skills required
excellent communication skills
ability to manage conflict effectively
organized and detail oriented
excellent time management skills
able to maintain composure under high pressure
technical competency in Microsoft Office, Payroll, Time and Attendance, Recruiting software, restaurant related software, and POS systems

Job Qualifications

Proven experience in a high-volume outlet demonstrating driving top-line revenue, strong leadership, problem-solving, and decision-making skills
proven ability to manage restaurant front of house staff
3 to 5 years restaurant management experience
RAMP and Serve Safe Certified (or within 90 days)
associates degree preferred
availability during peak operating times, i.e.: weekends, holidays and special events
strong leadership skills
strong customer service and sales skills
excellent communication and interpersonal skills
demonstrated experience managing conflict
strong written and verbal communication skills
organized and detail oriented
excellent time management skills
ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
technical knowledgeable or competency in necessary systems and software: Microsoft Office, Payroll, Time and Attendance, Recruiting software, restaurant related software, and POS systems

Job Duties

Promote and foster a culture of team member engagement and active communication throughout the resort
set clear expectations for team
work collaboratively, motivate the team and build trust and accountability to foster team engagement and achieve department goals
communicate clearly and professionally, actively listen and openly share information
identify issues and take appropriate action to correct or improve
ensure smooth and efficient service delivery to our guests, ensuring a high-quality experience
maintain a visible and consistent presence on service floor actively engaging with guests
drive top-line revenue through special dinners, entertainment and culinary events, and hospitality offerings
oversee all aspects of front of the house operations maintaining high standards of food quality, presentation and cleanliness and creating an inviting environment
proactively prevent or resolve guest concerns in a timely manner
maintain appropriate inventory levels for supplies and beverages
oversee maintenance and operation of restaurant equipment
gather guest feedback and implement improvements as necessary
ensure health and safety standards are met
assure liquor regulations are followed
support other Food and Beverage Departments
lead and mentor department team
provide coaching and development to support growth, performance improvement and succession planning
develop and deliver training programs for staff, focusing on safety, efficiency, and guest service
do workforce planning, hiring, onboarding, training and scheduling following established procedures based on budget, and operational needs
develop and manage the department budgets, ensuring cost control and operational efficiency working closely with the department and training on efficiency, labor controls, projects, and planning
monitor expenditures and identify/implement changes related to equipment and staffing and implement processes to ensure quality, improve efficiency and cost savings
identify opportunities for team members to assist and improve efficiencies throughout the department
prioritize service excellence with team members and guests to enhance the team member and guest experience
work collaboratively with other departments to enhance guest experience
other duties and responsibilities as assigned by Manager
acknowledge all guests and respond promptly to their needs, however busy and whatever time of day
ensure unresolved incidents are reported to Manager/Supervisor
familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
understand emergency procedures and be able to apply them when necessary
report any incidents, property damage or injuries immediately to Manager/Supervisor
support Southern Management's Mission, Vision, and Values
comply with BCMR and SMC policies and procedures