Job Overview
Compensation
Hourly
Range $18.00 - $25.00
Benefits
Health Insurance
Dental Insurance
401k
Local discounts
Career Development
Job Description
The Broadmoor is an iconic luxury resort known for its exceptional service, stunning location, and historic significance. Located in Colorado, The Broadmoor has earned a prestigious reputation as the longest-running Forbes Five-Star and AAA Five Diamond resort in the world. With a rich history steeped in excellence and tradition, The Broadmoor provides an unparalleled experience that blends classic elegance with modern luxury. The resort features exquisite dining options, modern amenities, and a vibrant community atmosphere that fosters both employee growth and guest satisfaction. Dedicated to creating a culture of family and community, The Broadmoor emphasizes teamwork, respect, and professionalism to maintain its world-class service standards.
The Food Runner/Busser position at The Grille, one of the resort’s fine dining establishments, is a vital role in supporting the smooth operation of the restaurant and ensuring guest satisfaction. This is an hourly position with a pay range of $18.00 to $25.00 per hour, which includes a base wage of $5.42 plus service charge commissions that fluctuate based on event volume and time of year. Typically, employees in this role earn between $13 to $20 per hour through these service charge commissions. The position guarantees at least the current Colorado minimum wage of $15.16 per hour. This role is dynamic and fast-paced, requiring a strong focus on guest service, attention to detail, and teamwork.
As a Food Runner/Busser, you will act as an essential link between the kitchen and dining room, delivering food efficiently and accurately to tables while maintaining the impeccable standards expected at The Broadmoor. You will also assist in the upkeep of cleanliness and organization in the dining area, including clearing tables, replenishing linens and silverware, and supporting the serving staff as needed. The role demands excellent interpersonal skills, as you will communicate closely with servers, kitchen staff, and chefs to ensure timely and accurate service while anticipating and responding to guest needs. Thorough knowledge of menu items and food preparation is important to provide knowledgeable answers to guest inquiries.
Beyond the operational duties, this role embodies the spirit of the Broadmoor brand as you uphold the resort’s policies, procedures, and safety guidelines. You will be expected to demonstrate a courteous, professional, and friendly demeanor at all times. Familiarity with the resort’s history, restaurants, retail outlets, and local points of interest will enhance the guest experience you help facilitate. This position offers not just a job but an opportunity to grow professionally within a prestigious and supportive environment committed to career development. The Broadmoor encourages applicants who are enthusiastic, team-oriented, and ready to contribute to a legacy of excellence to join their dedicated team.
The Food Runner/Busser position at The Grille, one of the resort’s fine dining establishments, is a vital role in supporting the smooth operation of the restaurant and ensuring guest satisfaction. This is an hourly position with a pay range of $18.00 to $25.00 per hour, which includes a base wage of $5.42 plus service charge commissions that fluctuate based on event volume and time of year. Typically, employees in this role earn between $13 to $20 per hour through these service charge commissions. The position guarantees at least the current Colorado minimum wage of $15.16 per hour. This role is dynamic and fast-paced, requiring a strong focus on guest service, attention to detail, and teamwork.
As a Food Runner/Busser, you will act as an essential link between the kitchen and dining room, delivering food efficiently and accurately to tables while maintaining the impeccable standards expected at The Broadmoor. You will also assist in the upkeep of cleanliness and organization in the dining area, including clearing tables, replenishing linens and silverware, and supporting the serving staff as needed. The role demands excellent interpersonal skills, as you will communicate closely with servers, kitchen staff, and chefs to ensure timely and accurate service while anticipating and responding to guest needs. Thorough knowledge of menu items and food preparation is important to provide knowledgeable answers to guest inquiries.
Beyond the operational duties, this role embodies the spirit of the Broadmoor brand as you uphold the resort’s policies, procedures, and safety guidelines. You will be expected to demonstrate a courteous, professional, and friendly demeanor at all times. Familiarity with the resort’s history, restaurants, retail outlets, and local points of interest will enhance the guest experience you help facilitate. This position offers not just a job but an opportunity to grow professionally within a prestigious and supportive environment committed to career development. The Broadmoor encourages applicants who are enthusiastic, team-oriented, and ready to contribute to a legacy of excellence to join their dedicated team.
Job Requirements
- High school diploma or general education degree (GED)
- Experience working in the Food and Beverage industry
- Flexibility in schedule as it will change often
- Ability to lift up to 50 lbs occasionally
- Minimum age of 18 in compliance with state liquor laws
- Ability to work in indoor and outdoor environments
- Strong interpersonal communication skills
- Enthusiastic, friendly, and energetic team player
- Willingness to work in a fast-paced, team-oriented environment
Job Qualifications
- High school diploma or general education degree (GED)
- Experience working in the Food and Beverage industry
- Strong interpersonal communication skills
- Ability to work well within a team
- Knowledge of food products and menu items
- Willingness to learn and deliver 5-star guest service
- Friendly, enthusiastic, and energetic attitude
- Compliance with state liquor laws requiring minimum age of 18 years
Job Duties
- Execute guest service duties in accordance with Forbes/AAA inspection standards and Broadmoor standards of excellence
- Know the table numbers and seat numbers for all areas of the restaurant
- Serve food from kitchen to guests in an efficient manner
- Communicate with serving staff and kitchen staff to ensure accuracy of orders
- Communicate directly with chef/expeditor to ensure proper timing of service
- Be knowledgeable in food product and food preparations
- Understand what the kitchen is serving and ensure all food is properly served at the tables
- Maintain thorough menu knowledge
- Be able to expedite the food coming to the window from the chef/kitchen staff
- Inspect orders for accuracy prior to serving
- Bring any concerns to the attention of the Chef de Cuisine or Sous Chef immediately
- Be able to answer questions guests might have regarding food being served
- Observe guests and respond to any additional requests
- Carry dirty dishes from dining room to kitchen
- Wipe table tops and chairs with damp cloth
- Replace soiled table linens and set tables with silverware and glassware
- Replenish supply of clean linens, silverware, glassware, and dishes in dining room
- Serve and refill water and other beverages as required
- Maintain cleanliness of the Hotel Bar
- Help pre-bus and attend to guest needs
- Remove trash, soiled linen, and so on
- Set up and maintain beverage stations
- Return stacked bus trays to dish room
- Set up and break downside stands
- Break down and re-set restaurant in accordance with side-work
- Report tips in accordance with IRS regulations
- Check schedule daily, as it is subject to change
- Maintain courteous, professional and polite attitude with all other service and kitchen staff
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
- Maintain knowledge of Broadmoor history and grounds
- Maintain knowledge of Broadmoor restaurants and retail outlets
- Maintain knowledge of local points of interest and activities
- Willingness to work in a fast-paced, team-oriented environment
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
- Other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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