Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
employee recognition programs
Job Description
The Boca Raton is a premier luxury resort known for its exceptional hospitality and world-class dining experiences. As a distinguished destination, it combines elegant accommodations, exquisite culinary offerings, and meticulous service to create unforgettable moments for its guests. Situated in a vibrant and beautiful location, The Boca Raton caters to a discerning clientele, including vacationers, business travelers, and special event attendees. The resort is committed to maintaining high standards of excellence, particularly in its dining venues, offering an array of gourmet cuisines and fine dining experiences that emphasize quality, personalization, and sophistication.
The Captain position at The Boca Raton represents the pinnacle of service within the dining room. This role is central to delivering an elevated, seamless, and memorable dining experience to guests, from the moment they arrive through their departure. The Captain is responsible for mastering fine dining service techniques, advanced tableside presentations, and demonstrating deep knowledge of luxury food and beverage products, including premium ingredients such as caviar, truffles, and prime protein selections, alongside an extensive understanding of fine wines, spirits, and cocktails.
In this leadership capacity, the Captain is expected to lead by example, showcasing impeccable service execution, refined hospitality, and a calm, confident authority while managing service flow and pacing. Captains act as the primary point of contact for guests, anticipating and tailoring service to individual preferences and special occasions. They mentor and support fellow service team members, ensuring that every guest encounter meets the impeccable standards set by The Boca Raton. The role requires excellent communication skills, composure under pressure, and the ability to create personalized experiences that enhance overall guest satisfaction.
The Captain also plays a pivotal role in operational excellence by overseeing service preparation, ensuring proper setup for private and VIP events, maintaining the readiness and presentation of the dining area, and managing service equipment. This role demands physical stamina, attention to detail, and the capability to handle the dynamic flow of a busy luxury restaurant environment. Furthermore, the Captain collaborates closely with various departments, including culinary, beverage, hosting, and stewarding teams, fostering a smooth and coordinated dining service.
Overall, The Boca Raton seeks an experienced and polished service professional who embodies the essence of fine dining hospitality. The Captain position offers a unique opportunity to contribute to a renowned luxury resort’s guest experience, working in an environment that values teamwork, excellence, and personal growth. Prospective candidates should possess strong leadership presence, advanced knowledge of fine dining practices, and openness to work flexible schedules, including evenings, weekends, and holidays. This role is essential to maintaining The Boca Raton’s reputation as a leader in luxury dining and hospitality.
The Captain position at The Boca Raton represents the pinnacle of service within the dining room. This role is central to delivering an elevated, seamless, and memorable dining experience to guests, from the moment they arrive through their departure. The Captain is responsible for mastering fine dining service techniques, advanced tableside presentations, and demonstrating deep knowledge of luxury food and beverage products, including premium ingredients such as caviar, truffles, and prime protein selections, alongside an extensive understanding of fine wines, spirits, and cocktails.
In this leadership capacity, the Captain is expected to lead by example, showcasing impeccable service execution, refined hospitality, and a calm, confident authority while managing service flow and pacing. Captains act as the primary point of contact for guests, anticipating and tailoring service to individual preferences and special occasions. They mentor and support fellow service team members, ensuring that every guest encounter meets the impeccable standards set by The Boca Raton. The role requires excellent communication skills, composure under pressure, and the ability to create personalized experiences that enhance overall guest satisfaction.
The Captain also plays a pivotal role in operational excellence by overseeing service preparation, ensuring proper setup for private and VIP events, maintaining the readiness and presentation of the dining area, and managing service equipment. This role demands physical stamina, attention to detail, and the capability to handle the dynamic flow of a busy luxury restaurant environment. Furthermore, the Captain collaborates closely with various departments, including culinary, beverage, hosting, and stewarding teams, fostering a smooth and coordinated dining service.
Overall, The Boca Raton seeks an experienced and polished service professional who embodies the essence of fine dining hospitality. The Captain position offers a unique opportunity to contribute to a renowned luxury resort’s guest experience, working in an environment that values teamwork, excellence, and personal growth. Prospective candidates should possess strong leadership presence, advanced knowledge of fine dining practices, and openness to work flexible schedules, including evenings, weekends, and holidays. This role is essential to maintaining The Boca Raton’s reputation as a leader in luxury dining and hospitality.
Job Requirements
- Expert understanding of formal table settings, service ware, and fine dining etiquette
- Ability to communicate clearly in English, both verbally and in writing
- Ability to lift, carry, and transport up to 50 lbs. in a busy dining environment
- Ability to push or move carts weighing up to 200 lbs
- Strong ability to inspect, evaluate, and maintain dining room presentation and safety
- Proven ability to exceed guest expectations through anticipatory and personalized service
- Must obtain and maintain any required licenses or certifications as applicable
Job Qualifications
- Minimum of two (2) years of fine dining server
- preferably in a luxury resort/restaurant setting
- Demonstrated knowledge of dining room service procedures tableside techniques
- Knowledge of high-end food products, wines, spirits, and cocktails
- Strong leadership presence with polished communication skills
- Proficiency in POS systems
- Ability to remain composed and authoritative in high-volume or high-expectation environments
- Preferred open availability, including evenings, weekends, and holidays
Job Duties
- Serve as the primary owner of the guest experience for assigned tables, ensuring a seamless, elevated, and memorable dining experience
- Greet guests warmly, establish rapport, and maintain an active presence at the table throughout the meal
- Anticipate guest needs and tailor service style based on preferences, occasion, and pacing
- Execute tableside service with precision and confidence, including tableside finishing, saucing, and plating, wine presentation, decanting, pouring, elevated cocktail or spirit presentations when applicable
- Handle guest concerns discreetly and professionally, executing service recovery when needed
- Demonstrate expert knowledge of the menu, tasting offerings, ingredients, and preparation techniques
- Possess advanced wine knowledge, including regions, producers, styles, pairings, and proper service techniques
- Guide guests through beverage selections with confidence
- Educate guests through thoughtful storytelling that enhances the dining experience without overwhelming
- Maintain and control service pacing and flow in coordination with the culinary team
- Inspect the dining room continuously for presentation, cleanliness, and readiness, with attention to alignment, polish, and detail
- Ensure all service standards are consistently upheld across the floor
- Lead by example, setting the tone for professionalism, urgency, and refinement
- Support Captain Assistants, and Server Assistants through hands-on execution and guidance
- Prepare and review food and beverage orders for accuracy and presentation
- Oversee proper setup for private events, VIP dining, and special occasions
- Ensure proper care, handling, and maintenance of service equipment and tools
- Complete and oversee opening and closing procedures as assigned
- Perform assigned side work, including restocking and station readiness
- Assist with table clearing and resetting as needed to support service flow
- Attend required meetings and ongoing training sessions
- Perform additional duties as assigned to support overall operational success
- Report to the General Manager
- Work closely with Captain Assistant, Server Assistants, Culinary, Beverage, Hosts, and Stewarding teams
- Maintain frequent, high-touch interaction with Members and Guests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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