Job Overview
Employment Type
Hourly
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
The D Hotel & Casino is a vibrant and dynamic hospitality establishment located in the heart of Las Vegas. Known for its exciting gaming options, luxurious accommodations, and exceptional customer service, The D Hotel & Casino offers a premier experience to guests from around the globe. The property blends modern Americana with the timeless charm of the city, featuring a range of amenities such as multiple dining venues, entertainment options, and a welcoming atmosphere that caters to both leisure and business travelers alike. As a key player in the Las Vegas hospitality scene, The D Hotel & Casino prides itself on delivering high-quality experiences, exceptional customer care, and memorable guest interactions that keep patrons coming back time and time again.
The role of Concierge at The D Hotel & Casino is a pivotal one, serving as the first point of contact between guests and the organization. This position is designed for a personable, knowledgeable, and service-oriented individual who excels at guest interaction, problem-solving, multitasking, and fostering an inviting environment. The Concierge is responsible for answering guest inquiries, coordinating travel plans, directing phone calls, and providing expert recommendations on local businesses, entertainment, dining, and travel options. This role requires an in-depth understanding of local attractions and the ability to communicate effectively with guests and various departments within the hotel. The Concierge is tasked with ensuring a high level of guest satisfaction by making the first and lasting impressions friendly and professional.
Working as a Concierge at The D Hotel & Casino means being an ambassador for the hotel and playing an essential role in enhancing guests' overall experience. This hourly position demands excellent customer service skills, attention to detail, and the ability to manage multiple priorities in a busy and sometimes noisy environment. Candidates should be comfortable operating relevant computer applications such as Microsoft Word and Excel, managing phone and email communications promptly, and maintaining a clean and tidy concierge area. Physical requirements include the ability to stand, walk, lift, and perform various manual tasks as needed during shifts.
This position requires a minimum educational level of high school diploma or equivalent (GED) and at least one year of experience in a concierge, sales, or similar customer-facing role. The successful candidate will be detail-oriented, capable of managing phone calls and guest requests efficiently, and able to establish a friendly rapport with a diverse range of guests. This job offers an opportunity to work in an energetic environment where interpersonal skills are valued, and guests' satisfaction is the primary goal.
Overall, The D Hotel & Casino provides a unique setting for hospitality professionals to grow their careers while contributing to a positive and memorable guest experience. This role as Concierge combines communication, service excellence, and local knowledge to ensure each guest's stay is enjoyable and seamless. If you are passionate about customer service and eager to be part of a vibrant team at an upscale hotel and casino, this opportunity at The D Hotel & Casino could be the perfect fit.
The role of Concierge at The D Hotel & Casino is a pivotal one, serving as the first point of contact between guests and the organization. This position is designed for a personable, knowledgeable, and service-oriented individual who excels at guest interaction, problem-solving, multitasking, and fostering an inviting environment. The Concierge is responsible for answering guest inquiries, coordinating travel plans, directing phone calls, and providing expert recommendations on local businesses, entertainment, dining, and travel options. This role requires an in-depth understanding of local attractions and the ability to communicate effectively with guests and various departments within the hotel. The Concierge is tasked with ensuring a high level of guest satisfaction by making the first and lasting impressions friendly and professional.
Working as a Concierge at The D Hotel & Casino means being an ambassador for the hotel and playing an essential role in enhancing guests' overall experience. This hourly position demands excellent customer service skills, attention to detail, and the ability to manage multiple priorities in a busy and sometimes noisy environment. Candidates should be comfortable operating relevant computer applications such as Microsoft Word and Excel, managing phone and email communications promptly, and maintaining a clean and tidy concierge area. Physical requirements include the ability to stand, walk, lift, and perform various manual tasks as needed during shifts.
This position requires a minimum educational level of high school diploma or equivalent (GED) and at least one year of experience in a concierge, sales, or similar customer-facing role. The successful candidate will be detail-oriented, capable of managing phone calls and guest requests efficiently, and able to establish a friendly rapport with a diverse range of guests. This job offers an opportunity to work in an energetic environment where interpersonal skills are valued, and guests' satisfaction is the primary goal.
Overall, The D Hotel & Casino provides a unique setting for hospitality professionals to grow their careers while contributing to a positive and memorable guest experience. This role as Concierge combines communication, service excellence, and local knowledge to ensure each guest's stay is enjoyable and seamless. If you are passionate about customer service and eager to be part of a vibrant team at an upscale hotel and casino, this opportunity at The D Hotel & Casino could be the perfect fit.
Job Requirements
- High school diploma or GED equivalent
- At least 1 year experience in a concierge, sales or similar position
- Ability to see color and distinguish letters, numbers and symbols
- Manual dexterity to operate job related equipment
- Ability to work in noisy environments and be exposed to secondhand smoke
- Capability to perform tasks from sitting or non-sitting positions
- Physical ability to stand, walk, lift, reach, push, pull and grasp as required
Job Qualifications
- Ability to communicate effectively with guests, team members, and management in both written and verbal form
- Excellent customer service and people skills
- Proficient in computer applications such as Microsoft Word and Excel
- Must be detail oriented
Job Duties
- Answer guest inquiries and provide information about local businesses and entertainment
- Coordinate travel plans and assist guests with arrangements
- Manage phone calls and emails promptly and courteously
- Greet guests warmly and establish a friendly rapport
- Receive and redirect mail, phone calls, and packages as needed
- Maintain a clean and orderly concierge area
- Act as a liaison between guests and hotel departments to ensure guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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