Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
Employee assistance program
Job Description
The hiring establishment is a dynamic casino venue renowned for providing guests with an exceptional gaming and entertainment experience. Operating within a vibrant and fast-paced environment, the casino is committed to maintaining high standards of guest service and safety. As a prominent player in the hospitality and entertainment industry, this venue offers a blend of exciting casino games, engaging social spaces, and premium beverage services to ensure every guest enjoys their visit to the fullest. With a strong focus on customer satisfaction and responsible gaming practices, the casino delivers an atmosphere that balances fun, security, and professionalism. The working environment is lively and dynamic, often characterized by a mix of noise, activity, and diverse clientele. Employees are part of a tightly-knit team that values effective communication, cooperation, and adherence to regulatory standards.
The role being offered is that of a Cocktail Server stationed within the beverage service bar department, specifically responsible for delivering beverage services across the casino floor or in an assigned section. The position demands an energetic individual who excels in customer service, multitasking, and maintaining a safe and enjoyable environment for guests. The Cocktail Server will be the face of the beverage service, walking the casino floor to ensure timely delivery of drinks, attentive guest interaction, and adherence to company standards and legal guidelines regarding alcohol service. This role is integral to supporting and promoting the company’s service standards at all times while collaborating closely with other beverage team members including bartenders, barbacks, beverage supervisors, and slots supervisors.
Key responsibilities include ensuring responsible alcohol service, managing guest interactions professionally including slowing down or cutting off intoxicated guests as necessary, writing down all guest drinks accurately, and maintaining cleanliness by clearing empty cups from the designated area including pit tables and areas around slot machines. The job requires flexibility to work any shift including weekends and holidays, and the ability to stand and walk for extended periods in an environment that may sometimes be hot, cold, noisy, and filled with second-hand smoke. Physical capability to carry out tasks such as lifting and bending, as well as responding promptly to emergencies within designated areas, is essential. This position requires a minimum age of 21 years and includes mandatory completion of property academy training. The Cocktail Server role not only provides an opportunity to work within an exciting and dynamic environment but also to develop skills in customer service, teamwork, and regulatory compliance while contributing to the overall guest experience that the casino pride itself on providing.
The role being offered is that of a Cocktail Server stationed within the beverage service bar department, specifically responsible for delivering beverage services across the casino floor or in an assigned section. The position demands an energetic individual who excels in customer service, multitasking, and maintaining a safe and enjoyable environment for guests. The Cocktail Server will be the face of the beverage service, walking the casino floor to ensure timely delivery of drinks, attentive guest interaction, and adherence to company standards and legal guidelines regarding alcohol service. This role is integral to supporting and promoting the company’s service standards at all times while collaborating closely with other beverage team members including bartenders, barbacks, beverage supervisors, and slots supervisors.
Key responsibilities include ensuring responsible alcohol service, managing guest interactions professionally including slowing down or cutting off intoxicated guests as necessary, writing down all guest drinks accurately, and maintaining cleanliness by clearing empty cups from the designated area including pit tables and areas around slot machines. The job requires flexibility to work any shift including weekends and holidays, and the ability to stand and walk for extended periods in an environment that may sometimes be hot, cold, noisy, and filled with second-hand smoke. Physical capability to carry out tasks such as lifting and bending, as well as responding promptly to emergencies within designated areas, is essential. This position requires a minimum age of 21 years and includes mandatory completion of property academy training. The Cocktail Server role not only provides an opportunity to work within an exciting and dynamic environment but also to develop skills in customer service, teamwork, and regulatory compliance while contributing to the overall guest experience that the casino pride itself on providing.
Job Requirements
- Ability to read and speak English
- Understand and comply with company, departmental, and Gaming Control Board rules and regulations
- Ability to multitask
- Availability to work any day of the week and any shift including weekends and holidays
- Ability to establish and maintain effective working relationships
- Minimum age of 21 years
- Ability to obtain required work cards
Job Qualifications
- Ability to read and speak English and communicate effectively with guests, team members, and management
- Understanding and compliance with all company, departmental, and Gaming Control Board rules, regulations, policies, and procedures
- Flexibility to work any day of the week including weekends and holidays
- Ability to establish and maintain effective working relationships with team members and guests
- Minimum age of 21 years
- Possession or ability to obtain required work cards
- High school diploma or general education degree (GED)
- Completion of property academy training
Job Duties
- Support and promote company service standards at all times
- Work collaboratively with beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- Adhere strictly to responsible alcohol service standards and manage intoxicated guests appropriately
- Record every guest drink accurately
- Walk assigned section and clear all empty cups from designated areas including pit tables and slot machine vicinity
- Respond promptly to emergencies and incidents within designated areas
- Maintain cleanliness and order around service areas
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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