Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,600.00 - $61,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Seneca Gaming Corporation is a prominent company specializing in the gaming and hospitality industry, offering a diverse range of entertainment and dining experiences. With a strong focus on customer satisfaction and operational excellence, Seneca Gaming Corporation operates multiple casino properties that feature upscale amenities including full-service restaurants, bars, and event spaces. The company is committed to maintaining high standards of service and quality, ensuring that guests enjoy an exceptional experience during every visit. Its dedication extends beyond entertainment to also include professional growth opportunities, rigorous compliance with internal controls, and a collaborative work environment that fosters innovation and teamwork.
The Restaurant Room Manager role at Seneca Gaming Corporation is a pivotal leadership position responsible for the oversight and management of the assigned food and beverage (F&B) outlet within the casino environment. This role demands a dynamic individual who can administer, direct, and control the daily operations of an upscale restaurant, aligning with the corporation's policies and objectives. The Restaurant Room Manager is integral in implementing and maintaining restaurant standards that reflect the company’s commitment to quality and guest satisfaction.
In this role, you will lead the restaurant staff through continuous training and performance monitoring to ensure top-notch service delivery. Your responsibilities include evaluating and providing constructive feedback to Shift Managers and staff, managing budgets to ensure fiscal responsibility, and developing special menu offerings that resonate with current industry trends and guest preferences. Maintaining effective communication channels across the department and with overall property management is essential to this leadership position.
Furthermore, the Restaurant Room Manager takes a proactive approach in resolving service failures and addressing guest complaints with professionalism consistent with a five-star dining experience. Administrative duties such as payroll processing, scheduling, personnel management, and the reconciliation of daily reports are also core components of the position. This individual plays a critical role in enhancing profitability while fostering an environment that promotes continuous improvement and employee accountability.
The position requires a candidate who is at least 18 years old, with a high school diploma as a minimum educational requirement; however, an associate or bachelor’s degree is preferred. Candidates are expected to bring a minimum of six years of experience within the food and beverage sector, including at least three years in supervisory roles within high-volume restaurant settings, and one year in a general manager capacity. Essential skills include excellent communication, team building, problem solving, and budgeting expertise, alongside proficiency in Microsoft Office and restaurant management software.
The starting salary rate for this position is $55,612 per year, with negotiable compensation based on experience and education. Employment is subject to completing all Seneca Gaming Corporation training within the first nine months and adhering to a schedule that covers a 24-hour operation as required. This role offers an exciting opportunity for a motivated and experienced professional to influence the success of a premier gambling and dining establishment while advancing their career in a vibrant, fast-paced environment.
The Restaurant Room Manager role at Seneca Gaming Corporation is a pivotal leadership position responsible for the oversight and management of the assigned food and beverage (F&B) outlet within the casino environment. This role demands a dynamic individual who can administer, direct, and control the daily operations of an upscale restaurant, aligning with the corporation's policies and objectives. The Restaurant Room Manager is integral in implementing and maintaining restaurant standards that reflect the company’s commitment to quality and guest satisfaction.
In this role, you will lead the restaurant staff through continuous training and performance monitoring to ensure top-notch service delivery. Your responsibilities include evaluating and providing constructive feedback to Shift Managers and staff, managing budgets to ensure fiscal responsibility, and developing special menu offerings that resonate with current industry trends and guest preferences. Maintaining effective communication channels across the department and with overall property management is essential to this leadership position.
Furthermore, the Restaurant Room Manager takes a proactive approach in resolving service failures and addressing guest complaints with professionalism consistent with a five-star dining experience. Administrative duties such as payroll processing, scheduling, personnel management, and the reconciliation of daily reports are also core components of the position. This individual plays a critical role in enhancing profitability while fostering an environment that promotes continuous improvement and employee accountability.
The position requires a candidate who is at least 18 years old, with a high school diploma as a minimum educational requirement; however, an associate or bachelor’s degree is preferred. Candidates are expected to bring a minimum of six years of experience within the food and beverage sector, including at least three years in supervisory roles within high-volume restaurant settings, and one year in a general manager capacity. Essential skills include excellent communication, team building, problem solving, and budgeting expertise, alongside proficiency in Microsoft Office and restaurant management software.
The starting salary rate for this position is $55,612 per year, with negotiable compensation based on experience and education. Employment is subject to completing all Seneca Gaming Corporation training within the first nine months and adhering to a schedule that covers a 24-hour operation as required. This role offers an exciting opportunity for a motivated and experienced professional to influence the success of a premier gambling and dining establishment while advancing their career in a vibrant, fast-paced environment.
Job Requirements
- must be 18 years or older upon employment
- high school diploma equivalent required
- associates or bachelor’s degree preferred
- minimum six years in food and beverage
- three years supervisory experience in high volume restaurant
- one year experience as general manager
- excellent interpersonal skills
- computer literacy including Microsoft office
- ability to evaluate reports
- decision making skills
- ability to handle guest recovery
- excellent communication skills
- ability to write routine correspondence
- problem solving and conflict resolution skills
- ability to stand and walk on casino floor
- ability to work in fast-paced environment
- ability to work in smoking environment
Job Qualifications
- must demonstrate leadership, fairness and sensibility to customers and employees
- possess ability to instill pride and responsibility in subordinates
- minimum six years experience in food and beverage
- minimum three years supervisory experience in high volume restaurant
- minimum one year experience as general manager of dining restaurant
- excellent interpersonal, customer service, communication, coaching, team building and problem solving skills
- general knowledge of full service dining and food and beverage procedures
- understanding of budget and accountability
- knowledge of labor and productivity standards
- ability to evaluate statistical and business reports
- computer literate including Microsoft office and restaurant automated systems
- financial and management experience using calculators or adding machines
- decision making and directing ability
- pleasant and friendly customer interaction
- public speaking skills
Job Duties
- implement and maintain upscale standards upon approval of division management
- train restaurant staff to perform duties according to company standards and monitor performance
- evaluate, provide feedback and direct shift managers and staff
- ensure all products meet established specifications and standards
- manage budget to achieve fiscal and performance goals and recommend changes for profitability
- maintain weekly and seasonal special offerings based on trends and guest feedback
- keep informed of new restaurant and dining concepts
- provide disciplinary action as needed
- facilitate weekly management meetings and attend property management meetings
- maintain control of the restaurant including greeting guests, resolving service failures and handling complaints
- report incidents to management
- assure prompt, professional service to guests
- approach tables and obtain guest feedback
- handle administrative duties such as scheduling, payroll and HR issues
- advise director of food and beverage of daily concerns and needs
- complete daily and incident reports
- prepare paperwork and ordering supplies
- communicate regularly with associates
- ensure staff comply with behavior and appearance standards
- share accountability for cost goals, labor and expenses
- evaluate staff performance on a 90-day and annual basis
- maintain knowledge of information security policies
- provide exceptional customer service
- maintain a professional work environment
- meet attendance guidelines
- complete required training within nine months
- attend all necessary meetings
- adapt duties as needed
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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