Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
flexible scheduling
Job Description
Grand Pacific Resort is a renowned hospitality establishment dedicated to providing exceptional guest experiences through its comprehensive range of facilities and services. Located in a prime area, the resort offers a welcoming atmosphere that combines luxury, comfort, and outstanding customer service. As a full-service resort, it caters to a diverse clientele including leisure travelers, families, and business guests, providing accommodations, dining, recreational activities, and event spaces. The resort places a strong emphasis on maintaining high standards in all operational aspects to deliver a memorable and satisfying stay for its guests.
The Food and Beverage Service Crew position at Grand Pacific Resort plays a critical role in the overall guest experience by ensuring timely, professional, and friendly service of food and beverages. This role involves direct interaction with customers, requiring effective communication skills and a positive attitude to promote a welcoming environment. The position is responsible for taking and serving orders, handling payments, and maintaining cleanliness and organization within dining and pool areas. This role also supports other departments by collaborating closely with supervisors and team members to meet the dynamic needs of the resort.
Employees in this position must be adaptable to varying schedules reflecting the hospitality industry's cyclical nature, attend mandatory training sessions, and strictly adhere to the resort's policies and safety regulations. The Food and Beverage Service Crew is expected to use suggestive selling techniques to enhance guest satisfaction and increase revenue while maintaining a clean and organized work environment. Physical stamina is essential as the role includes standing for extended periods, lifting trays, and maneuvering service carts. The resort fosters a culture of continuous improvement and teamwork, encouraging staff to contribute ideas and support property-wide programs.
Ideal candidates are those with a genuine enthusiasm for hospitality, strong problem-solving abilities, and the capability to work well under pressure in a fast-paced environment. Grand Pacific Resort values employees who can effectively describe menu items, handle customer inquiries, and comply with health and safety requirements including necessary certifications such as the Food Handler's Card and TIPS/RBS certification. This full-time opportunity offers a chance to grow within a leading resort and be part of a team committed to excellence in guest service.
The Food and Beverage Service Crew position at Grand Pacific Resort plays a critical role in the overall guest experience by ensuring timely, professional, and friendly service of food and beverages. This role involves direct interaction with customers, requiring effective communication skills and a positive attitude to promote a welcoming environment. The position is responsible for taking and serving orders, handling payments, and maintaining cleanliness and organization within dining and pool areas. This role also supports other departments by collaborating closely with supervisors and team members to meet the dynamic needs of the resort.
Employees in this position must be adaptable to varying schedules reflecting the hospitality industry's cyclical nature, attend mandatory training sessions, and strictly adhere to the resort's policies and safety regulations. The Food and Beverage Service Crew is expected to use suggestive selling techniques to enhance guest satisfaction and increase revenue while maintaining a clean and organized work environment. Physical stamina is essential as the role includes standing for extended periods, lifting trays, and maneuvering service carts. The resort fosters a culture of continuous improvement and teamwork, encouraging staff to contribute ideas and support property-wide programs.
Ideal candidates are those with a genuine enthusiasm for hospitality, strong problem-solving abilities, and the capability to work well under pressure in a fast-paced environment. Grand Pacific Resort values employees who can effectively describe menu items, handle customer inquiries, and comply with health and safety requirements including necessary certifications such as the Food Handler's Card and TIPS/RBS certification. This full-time opportunity offers a chance to grow within a leading resort and be part of a team committed to excellence in guest service.
Job Requirements
- Minimum age to serve alcohol
- high school or equivalent education
- one year previous experience as a server preferred
- ability to obtain and/or maintain any government required licenses, certificates or permits
- valid Food Handler's Card
- valid TIPS/RBS certification
- must maintain a neat, clean, and well-groomed appearance
- regular attendance and punctuality in accordance with company standards
- physical ability to stand for long periods, lift trays up to 30 lbs, push and pull carts up to 250 lbs
- ability to adhere to resort rules and safety regulations
Job Qualifications
- Minimum high school diploma or equivalent
- one year previous experience as a server preferred
- ability to obtain and/or maintain any government required licenses, certificates, or permits
- possession of a valid Food Handler's Card
- possession of valid TIPS/RBS certification
- strong communication skills, both verbal and written
- basic computational and computer skills
- ability to describe menu items and preparation methods
Job Duties
- Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner
- take orders for and serve all food and beverage requests, using suggestive selling techniques
- clear dining area during service
- control guest checks and secure proper payment
- ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor
- maintain proper condition and cleanliness of pool areas and servicing equipment
- collaborate with supervisors and other departments as necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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