Job Overview
Compensation
Salary
Range $44,300.00 - $71,700.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Sunriver Resort is a premier holiday destination nestled in the heart of Central Oregon, known for its exceptional hospitality and wide array of recreational amenities including golf courses, pools, spas, and restaurants. The resort prides itself on delivering an extraordinary guest experience through its commitment to service excellence, maintaining high safety standards, and fostering a vibrant and welcoming atmosphere for all visitors and staff. At Sunriver Resort, the culture is deeply rooted in core values such as trust, open and honest communication, and commitment, which guide every interaction and operational procedure within the resort. This establishment is renowned as both a desirable destination for vacationers and a sought-after employer in the hospitality industry, emphasizing professional growth and exceptional service standards among its associates.
The Cove Manager position at Sunriver Resort plays a critical leadership role responsible for overseeing the Cove and Spotted Frog teams. This role entails comprehensive management duties including scheduling, inventory control, administrative tasks, and collaboration with the Pool & Spa maintenance teams to ensure outstanding guest satisfaction and optimal facility performance. The Cove Manager upholds the resort's culture and values, striving to provide exemplary service to both internal colleagues and external guests. This position demands hands-on leadership that promotes a calm, organized work environment and proactive measures in managing day-to-day restaurant and pool operations. Key responsibilities include maintaining customer service excellence, leading and supervising outlet teams, performing inventory control and ordering, coordinating labor costs, recruiting and training staff, and ensuring compliance with all health, safety, and resort policies. The Cove Manager also works closely with engineering and regulatory bodies to meet pool health standards and lifeguard policies, while facilitating emergency procedures and supporting continuous improvement initiatives. Overall, this role is pivotal in driving department goals, promoting staff morale, and sustaining the resort’s reputation as the premier leisure destination and employer of choice. This is a vital career opportunity for a passionate hospitality professional eager to contribute to a dynamic team and uphold the high standards of Sunriver Resort.
The Cove Manager position at Sunriver Resort plays a critical leadership role responsible for overseeing the Cove and Spotted Frog teams. This role entails comprehensive management duties including scheduling, inventory control, administrative tasks, and collaboration with the Pool & Spa maintenance teams to ensure outstanding guest satisfaction and optimal facility performance. The Cove Manager upholds the resort's culture and values, striving to provide exemplary service to both internal colleagues and external guests. This position demands hands-on leadership that promotes a calm, organized work environment and proactive measures in managing day-to-day restaurant and pool operations. Key responsibilities include maintaining customer service excellence, leading and supervising outlet teams, performing inventory control and ordering, coordinating labor costs, recruiting and training staff, and ensuring compliance with all health, safety, and resort policies. The Cove Manager also works closely with engineering and regulatory bodies to meet pool health standards and lifeguard policies, while facilitating emergency procedures and supporting continuous improvement initiatives. Overall, this role is pivotal in driving department goals, promoting staff morale, and sustaining the resort’s reputation as the premier leisure destination and employer of choice. This is a vital career opportunity for a passionate hospitality professional eager to contribute to a dynamic team and uphold the high standards of Sunriver Resort.
Job Requirements
- Must be at least 21 years of age
- Must obtain a lifeguard certification from a recognized organization
- Must possess valid OLCC card upon hire
- Must possess valid Food Handler’s card upon hire
- Must have excellent leadership skills
- Must be a positive example for staff
- Must have ability to work a flexible schedule that will include evenings, weekends and holidays
Job Qualifications
- High school education or equivalent required
- At least one-year Food & Beverage experience required
- At least one year of customer service experience required
- At least one year of management experience required
- Prior hospitality experience preferred
- Proficient in the use of computers and POS system(s)
Job Duties
- Maintains a commitment to customer service and guest satisfaction
- Assists the outlet supervisor with leading and supervising the outlet teams
- Responsible for weekly inventory and ordering to ensure that all supply demands are met
- Coordinates inventory control systems and is responsible for monthly inventory counts
- Maintains facility equipment inventory through proper daily care and year-end storage standards
- Utilizes labor management tools to schedule and control labor costs
- Works with HR to recruit and hire seasonal staff including interviewing potential candidates and facilitating new hire paperwork and all appropriate trainings
- Works closely with Resort Chief Engineer to ensure pool health and safety standards are being met
- Works closely with Red Cross of Oregon to ensure lifeguard policies are met and followed
- Maintains thorough knowledge of pool health and safety standards
- Coordinates facility evacuations as needed for weather or health threats
- Attends mandatory weekly department meetings and appropriate resort and division meetings
- Reports any needed repair immediately to Resort Engineering using correct procedures
- Ensures proper bookkeeping and resort policies are followed
- Maintains a strong knowledge of current food and beverage trends
- Completes staff schedules that meet productivity standards
- Manage daily restaurant operation through hands-on leadership
- Assist in creating and managing annual budget for the outlets
- Assist in forecasting monthly revenues, food and beverage cost, payroll and other expenses
- Implement necessary controls to ensure proper return on investment
- Work closely with the Sales and Conventions Departments to manage group bookings
- Seek new approaches to grow business, guests’ satisfaction and loyalty
- Conduct effective departmental meetings
- Create and maintain active training manual and conduct regular training sessions
- Ensure that all qualified staff have current OLCC and food handlers’ cards
- Develop and implement proper marketing initiatives
- Comply with all OLCC and Food Handler regulations
- Comply with all Sunriver policies, procedures and safety regulations
- Performs all staff duties as necessary including desk, lifeguarding, bartending, serving, etc.
- Maintains a safe and pleasant work environment
- Monitors associate time punches in ADP and completes all Payroll needs
- Instills a calm, organized approach in all stressful situations
- Ensures service standards are being applied by all team members
- Ensures cleanliness and safety of the outlet
- Promotes high associate morale
- Recommends discipline and/or termination when appropriate
- Facilitates the coaching and counseling of team
- Completes performance reviews for direct reports
- Responsible for the achievement of department goals and objectives
- Facilitates continual staff trainings including lifeguard classes and service standards training
- Resolves guest issues promptly and with great care and effectiveness
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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