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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $27.29 - $36.39
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Employee wellness programs
MOstay employee hotel accommodation program
Job Description
Mandarin Oriental New York is part of the illustrious Mandarin Oriental Hotel Group, globally recognized for operating some of the most luxurious hotels, resorts, and residences located in prime destinations worldwide. The Group is known for its award-winning hospitality, blending legendary service inspired by Asian heritage with cutting-edge luxury experiences. With a strong development pipeline, Mandarin Oriental continues to expand its portfolio, offering guests an unparalleled level of comfort, elegance, and personalized service.
Mandarin Oriental New York is a striking fusion of modern design intertwined with stylish oriental flair, offering 244 elegantly appointed guestrooms and suites with breathtaking views... Show More
Mandarin Oriental New York is a striking fusion of modern design intertwined with stylish oriental flair, offering 244 elegantly appointed guestrooms and suites with breathtaking views... Show More
Job Requirements
- Ability to stand for long periods of time
- Ability to lift, bend, stoop, walk, push, and pull for long periods of time
- Good computer knowledge and strong in office administration and organizational details
- Excellent attention to detail
- Excellent grooming and hygiene at all times
Job Qualifications
- High school diploma or equivalent
- Experience in food and beverage coordination or related hospitality role preferred
- Strong organizational and communication skills
- Proficiency with reservation and office management systems
- Attention to detail and ability to multitask
- Ability to interact pleasantly with guests and team members
- Basic knowledge of food and beverage menus
- Ability to work in a fast-paced luxury hotel environment
- Commitment to upholding company values and guest service standards
Job Duties
- Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure guest satisfaction and the achievement of our Mission Statement
- Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure guest satisfaction and the achievement of our Mission Statement
- Follow the posted opening and closing duties
- Take accurate and complete reservations using reservation system
- Respond to guest emails
- Assist to set and maintain The Bar room environment and material perfectly clean
- Maintain necessary knowledge of menu items to assist guest
- Assist guest and colleagues courteously and efficiently
- Use the guest's name appropriately and communicate it to restaurant colleagues and managers so that they can use it as well
- Assist in seating guests
- Assist Bar colleagues to prepare for service
- Sell gift certificates for restaurants
- Communicate other necessary information with colleagues (i.e.: Birthdays, Anniversaries, Special requests)
- Handle reservations and prepayment for special events, holiday brunches, wine dinner, cooking classes, etc.
- Coordinate set menus for small groups and distribute copies of the event form accordingly
- Maintain cleanliness or the menus and print out menus as needed
- Inform Food and Beverage managers on a daily basis of reservations forecast
- Share information of all upcoming events with relevant hotel teams
- Assist in monitoring all guest needs
- Log in information about our guest preferences
- Check on a daily basis for our regular guest preferences and record them in our daily list for the service
- Print and post daily DCF
- Work with Marketing team to update social media accounts with bar offerings and events
- Maintain and organize table flowers
- Attend daily pre-shift meetings
- When necessary, assist Food and Beverage Coordinators with service in the MO Lounge
- Prepare summary report at end of shift
- Follow all Forbes and LQE Standards of service at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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