Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $22.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
401(k) matching
long-term disability insurance
short-term disability insurance
Life insurance
Paid Time Off
Job Description
Munich Airport NJ LLC is a United States-based subsidiary of the renowned German Airport Operator, Munich Airport. This subsidiary is specifically responsible for the maintenance and concession management of Terminal A at Newark Liberty International Airport (EWR). More recently, Munich Airport NJ LLC undertook the crucial responsibility of operating, maintaining, and managing the concessions at the newly opened New Terminal A at EWR. As a dynamic and expanding leader in airport operations, the company prides itself on creating an efficient, welcoming, and modern passenger terminal that meets the needs of travelers around the globe. Their operations are rooted in a... Show More
Job Requirements
- Must have the ability to work different shifts (nights, weekends, and holidays) 24/7, and overtime, depending upon needs of the department
- Schedule may be adjusted periodically
- Must be able to stand/walk for long periods of time
Job Qualifications
- High school diploma or equivalent certificate
- Must be able to read, write, and speak clear English
- Aviation background is a plus
- Customer service or other public facing experience
- Ability to communicate effectively both verbally and in written form
- Ability to professionally communicate with passengers and colleagues
- High level of integrity, punctuality, independency, and responsibility
- Ability to make independent judgments based on established procedures
- In-depth experience and knowledge of airport operational processes preferred
- Basic knowledge of Microsoft Office Suite
Job Duties
- Assist passengers and the general public with questions, giving directions, providing information about flight arrivals and departures, delays, disruptions etc.
- Liaise with Operations Control Center (OCC) to obtain accurate and up to date flight information, performance data on Terminal Operations and efficiently manage connected processes
- Act on order and behalf of the Terminal Duty Manager and OCC
- Manage queues and passenger flows throughout New Terminal A
- Monitor flight information displays for accuracy of information
- Ensure immediate reporting of any incidents, accidents, and failures of technical components at New Terminal A
- Monitor terminal appearance and cleanliness and initiate action for correcting any deficiencies that may affect passenger experience
- Maintain and complete daily log for shift handover
- Other duties as assigned by the Manager Terminal Operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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