TENNIS CENTER FRONT DESK ATTENDANT

Amarillo, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $10.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Professional development opportunities

Employee assistance program

Retirement Plan

flexible scheduling

Job Description

The City of Amarillo is a dynamic municipality committed to delivering exceptional services to its residents through various departments focused on community enrichment and development. Among the vital components of the city's Parks and Recreation Division is the Amarillo National Tennis Center (ANTC), a premier facility designed to offer outstanding recreational opportunities to tennis enthusiasts and community members of all ages. Established to promote health, wellness, and sportsmanship, the Tennis Center is dedicated to providing a welcoming and efficient environment for its patrons through a team of skilled professionals. The City of Amarillo values diversity and inclusion and is an equal opportunity employer supporting employees' growth and offering reasonable accommodations for those with disabilities. The city encourages applicants from all backgrounds who are motivated to contribute to the community's success and well-being.

The Tennis Center Front Desk Attendant is a vital part-time role within the Parks and Recreation Department, specifically assigned to the Amarillo National Tennis Center. This role demands a highly personable and organized individual who thrives in a fast-paced, public-facing environment. The attendant is responsible for managing multiple administrative and customer service functions, including operating the front desk, handling membership registrations, processing court reservations, and managing cash transactions accurately. The position requires excellent communication skills, superior organizational abilities, and the capacity to multitask amidst interruptions while maintaining professionalism and efficiency.

Working under the supervision of the Front Desk Manager, the Front Desk Attendant will provide essential support by greeting visitors, answering inquiries about the facility and Parks and Recreation programs, and providing detailed information about memberships, amenities, and services offered. The role includes managing reservations through recreation software systems, preparing daily cash reports, assisting with facility tours, and ensuring that the center's cleanliness and order are maintained. This position also requires the ability to handle stressful situations positively, manage public interactions professionally, and maintain confidentiality in record keeping.

This job is classified as non-exempt and part-time with a starting pay rate of $10.00 per hour. The Tennis Center Front Desk Attendant must be at least 16 years old and possess reliable transportation. The position does not include supervisory responsibilities but requires a team-oriented mindset, decisiveness, and strong problem-solving skills to respond to daily operational demands effectively. This role is ideal for individuals passionate about community service, customer engagement, and contributing to a vibrant, active recreational facility within the City of Amarillo.

Job Requirements

Must be at least 16 years old
must have reliable transportation
ability to use computers for data entry and word processing
maintain confidential records
demonstrate excellent time management
good public relations and communication skills
ability to function in a team
basic knowledge of Parks and Recreation department operations
ability to operate office equipment such as copier, fax, telephone, and scanner
regular and punctual attendance
ability to exert physical effort including lifting up to 20 pounds
capability to make rational decisions under pressure
ability to handle repetitive motions and physical activities
willingness to work in a fast-paced environment with frequent interruptions

Job Qualifications

High school diploma or equivalent
prior experience in customer service or administrative roles preferred
basic knowledge of Microsoft Word and Excel
ability to operate office equipment including multi-line telephones and scanners
strong communication and organizational skills
ability to multitask and prioritize
capacity to work effectively in a team environment
familiarity with cash handling procedures
excellent public relations skills
punctuality and reliable attendance

Job Duties

Serve as receptionist and front desk attendant using proper telephone etiquette
perform general administrative tasks including phone calls, email correspondence, sorting and filing records
interact with customers to provide service, receive complaints and answer questions
prepare detailed accounting reports on funds, charges, fees, and invoices
demonstrate initiative and independent decision-making
build teamwork and cooperate with other departments
answer public or staff questions regarding the Tennis Center and Parks and Recreation
open and/or close the facility timely
conduct facility tours explaining amenities and memberships
take accurate messages and communicate with staff
use recreation software for payments, enrollments, memberships, and reservations
prepare and balance daily cash reports
maintain communication and professional relationships with staff and customers
maintain cleanliness of the Tennis Center
handle demands of interacting with youth and families positively
perform other assigned duties as required