Tenant Experience Coordinator

CBRE Group is a global leader in commercial real estate services and investment, helping businesses and individuals thrive in dynamic real estate environments. With a broad portfolio of services ranging from property management to advisory and transaction services, CBRE is known for its innovative solutions, client-centric approach, and commitment to excellence. The company prides itself on a collaborative and inclusive culture built on respect, integrity, service, and excellence. The organization thrives by embracing diversity, encouraging the unique perspectives, backgrounds, and skills of its employees to foster an environment where everyone feels valued and empowered to realize their full potential. CBRE's presence in Raleigh, NC, represents its continued growth and dedication to investing in vibrant urban markets and the communities they serve.

The Tenant Experience Coordinator role at CBRE Group in Raleigh, NC is a pivotal position focused on fostering strong tenant and vendor relationships that enhance the overall tenant experience within commercial properties. This role acts as the primary liaison between the Property Management team and tenants, ensuring clear and consistent communication while managing programs designed to enhance tenant satisfaction and engagement. Employment for this role is on-site, full-time, Monday through Friday, from 8 am to 5 pm, with parking included. While the salary specifics are not disclosed, the position offers substantial opportunities for professional growth within an international real estate leader.

In this role, you will lead several tenant-focused initiatives, including the management of tenant appreciation programs which involve delivering customized gifts and recognition that help build lasting relationships. You will be responsible for welcoming new tenants with comprehensive Welcome Packages that offer a friendly and informative introduction to their new environment. Your communications responsibilities include distributing weekly newsletters and managing social media updates on upcoming events and activities designed to build community among tenants. Establishing discount programs with local businesses will form a part of your outreach efforts to provide additional value and incentives for tenants.

Daily tenant engagement is key, as you will greet tenants personally and ensure that amenity applications are regularly updated. You will conduct annual meetings with tenants to gather feedback and implement their suggestions, demonstrating CBRE’s commitment to tenant-centric service. Maintaining accurate tenant contact information and ensuring its annual updates are also essential administrative tasks. The role collaborates closely with teams on Environmental, Social, and Governance (ESG) initiatives and community outreach programs, reflecting CBRE’s dedication to sustainability and corporate responsibility.

Event planning is another core component of the position. You will develop and propose tenant event ideas, create budgets, manage event logistics, and collect data on attendance and tenant feedback to continually improve the offerings. Additionally, you will assist with crafting and distributing a monthly newsletter, maintaining the property website and tenant handbook, and designing promotional materials such as flyers and graphics. Through these responsibilities, you will directly influence tenant retention and satisfaction, which are critical factors in the success of CBRE’s property management services.

This position is ideal for candidates with strong communication skills, organizational abilities, and an inquisitive mindset. Proficiency in Microsoft Office applications like Word, Excel, and Outlook is required, along with the ability to handle sensitive and complex information tactfully. While a Bachelor’s degree and 3-5 years of relevant experience are preferred, CBRE considers a combination of education and experience. The company offers an inclusive work environment that encourages individuals from diverse backgrounds to apply, emphasizing equal opportunity and support for all employees. Overall, the Tenant Experience Coordinator plays a crucial role in enhancing tenant satisfaction and contributing to CBRE’s reputation as a leader in real estate services.