Job Overview
Employment Type
Full-time
Compensation
Salary
Range $51,900.00 - $90,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Travel reimbursement
Flexible work environment
Job Description
Piedmont Realty Trust is a leading real estate investment trust focused on creating exceptional workplace environments that enhance tenant experiences and foster a sense of community across its properties. Established with a commitment to innovation, excellence, and respect, Piedmont Realty Trust places great emphasis on not only providing Class A commercial real estate assets but also on transforming these spaces into vibrant hubs where tenants feel connected, supported, and inspired. The company values diversity and inclusion, encouraging employees to share their experiences and ideas to continuously improve the workplace culture and overall tenant satisfaction. With a strong presence in the Atlanta, GA region and a portfolio consisting of six Class A assets, Piedmont Realty Trust is dedicated to delivering best-in-market amenities and implementing hospitality-driven strategies designed to elevate the tenant experience.
The Tenant Engagement Manager plays a pivotal role within Piedmont Realty Trust by directly contributing to the enhancement of the workplace experience for tenants. This highly creative and collaborative position involves designing and executing property-specific programming that builds lasting connections among tenants while reinforcing each building’s unique brand personality. Reporting to the Director of Experience, the Tenant Engagement Manager will lead the tenant engagement strategy for the Atlanta portfolio, working closely with on-site Property Management and Asset Management teams to ensure a consistent and memorable tenant experience.
This role goes beyond typical property management duties by emphasizing the importance of hospitality, marketing, event management, and community building. Key responsibilities include curating local vendor partnerships, orchestrating events such as wellness programs, pop-ups, workshops, happy hours, and philanthropic initiatives, as well as managing tenant engagement apps and digital platforms to promote ongoing interaction and participation. The Tenant Engagement Manager acts as an ambassador of the property, representing ownership with professionalism and a welcoming demeanor. They focus on fostering a positive environment that encourages tenant retention, improves occupant wellbeing and productivity, and enhances the overall reputation and attractiveness of the properties.
The successful candidate will be a self-starter with exceptional organizational skills and the ability to balance multiple priorities while creatively problem-solving to achieve outstanding results. Strong interpersonal and relationship-building skills are essential to cultivating a sense of community within the building and maintaining strong client trust. Additionally, the role requires physical mobility within properties and travel throughout the Atlanta area for event coordination and property management collaboration. Proficiency with Microsoft Office Suite, Canva, and tenant experience apps is also a crucial part of ensuring smooth operations and maximizing engagement.
By joining Piedmont Realty Trust as a Tenant Engagement Manager, you will become part of a company that values its employees as its greatest asset and is dedicated to making a profound difference in the office experience. This is an opportunity to contribute to a company culture that prioritizes collaboration, innovation, and community, while playing a key part in shaping the future of workplace environments in Atlanta's commercial real estate market.
The Tenant Engagement Manager plays a pivotal role within Piedmont Realty Trust by directly contributing to the enhancement of the workplace experience for tenants. This highly creative and collaborative position involves designing and executing property-specific programming that builds lasting connections among tenants while reinforcing each building’s unique brand personality. Reporting to the Director of Experience, the Tenant Engagement Manager will lead the tenant engagement strategy for the Atlanta portfolio, working closely with on-site Property Management and Asset Management teams to ensure a consistent and memorable tenant experience.
This role goes beyond typical property management duties by emphasizing the importance of hospitality, marketing, event management, and community building. Key responsibilities include curating local vendor partnerships, orchestrating events such as wellness programs, pop-ups, workshops, happy hours, and philanthropic initiatives, as well as managing tenant engagement apps and digital platforms to promote ongoing interaction and participation. The Tenant Engagement Manager acts as an ambassador of the property, representing ownership with professionalism and a welcoming demeanor. They focus on fostering a positive environment that encourages tenant retention, improves occupant wellbeing and productivity, and enhances the overall reputation and attractiveness of the properties.
The successful candidate will be a self-starter with exceptional organizational skills and the ability to balance multiple priorities while creatively problem-solving to achieve outstanding results. Strong interpersonal and relationship-building skills are essential to cultivating a sense of community within the building and maintaining strong client trust. Additionally, the role requires physical mobility within properties and travel throughout the Atlanta area for event coordination and property management collaboration. Proficiency with Microsoft Office Suite, Canva, and tenant experience apps is also a crucial part of ensuring smooth operations and maximizing engagement.
By joining Piedmont Realty Trust as a Tenant Engagement Manager, you will become part of a company that values its employees as its greatest asset and is dedicated to making a profound difference in the office experience. This is an opportunity to contribute to a company culture that prioritizes collaboration, innovation, and community, while playing a key part in shaping the future of workplace environments in Atlanta's commercial real estate market.
Job Requirements
- Bachelor’s degree in marketing, hospitality, event management, or communications
- Five plus years of relevant experience in customer service, client management, event management, marketing, or hospitality preferred
- Prior experience in commercial real estate or employee/client engagement preferred
- Strong proficiency in Microsoft Office Suite and Canva
- Capacity to prioritize tasks, solve problems creatively, and execute strategies
- Strong organizational and multitasking abilities
- Exceptional interpersonal and customer service skills
- Ability to communicate proactively
- Capability to travel throughout the Atlanta area as needed
- Physical ability to perform office work and move throughout properties
Job Qualifications
- Bachelor’s degree in marketing, hospitality, event management, communications or related field
- Five plus years of experience in customer service, client management, event management, marketing, or hospitality
- Prior experience within the commercial real estate sector or with employee/client engagement preferred
- Strong computer skills including Microsoft Office Suite and Canva
- Ability to strategize, prioritize, problem solve and execute effectively
- Exceptional organizational skills to manage resources and coordinate schedules
- Excellent relationship building and customer service skills
- Self-starter with proactive action and communication
Job Duties
- Strategic development of ongoing calendar of events and activations to improve the tenant experience and engagement at the building
- Seamless execution including vendor negotiations, proposals, onsite logistics, and marketing of events to maximize participation and measure ROI
- Capturing program and event feedback and data to maximize ROI and learnings
- Translating experienced interpersonal communication skills to relay a welcoming presence and form relationships with individuals and groups within the building community
- Managing, nurturing, and developing strong rapport with clients to build relationships, foster client trust and increase participation in programs and services
- Oversee the management of a tenant experience app and building websites while executing engagement strategies
- Create compelling marketing materials that engage tenants and drive participation in property events
- Promote technology, experiences, and programs through various marketing initiatives
- Update content and ensure accuracy of tenant experience app and building websites
- Develop and enhance positive connections with tenant population to improve wellbeing, productivity, satisfaction, retention rates, and company reputation
- Partner with Asset Management and Leasing for leasing tours, new tenant move-ins, and additional requests
- Manage a strong relationship with onsite property management team
- Resolve tenant challenges with professionalism and patience within a timely manner
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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