Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $21.00 - $22.00
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Work Schedule

Fixed Shifts
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Benefits

competitive compensation
Access your pay anytime
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401(k) with employer match

Job Description

Resort Lifestyle Communities (RLC) is a fast-growing, family-owned company that operates over 60 communities nationwide, specializing in creating beautiful, resort-style living environments for seniors. RLC is dedicated to serving the senior community with a mission rooted in respect, honesty, kindness, compassion, and service excellence. The company prides itself not only on the physical comfort and safety it offers its residents but also on fostering a close-knit, servant-hearted community that values meaningful human connections. This focus on a holistic approach to senior living ensures that employees are not just joining a workplace but becoming part of a family-driven mission to enhance the quality of life for seniors. The leadership team at RLC is supportive and passionate about nurturing a professional culture where every team member can thrive and contribute to the company’s core goals: happy employees, happy residents, full occupancy, and on-budget operations.

The position of Lead Concierge at Resort Lifestyle Communities serves as a critical role in the community’s daily operations and leadership. This role is the welcoming face of the community, responsible for greeting residents, families, and guests with warmth and professionalism. As the first point of contact, the Lead Concierge manages various duties such as answering phones, providing valet parking, coordinating transportation, and assisting with dining and events. Beyond these operational tasks, the Lead Concierge plays a vital role on the leadership team by contributing to the culture and resident experience, supporting team initiatives, and ensuring smooth daily operations. This full-time role demands a proactive individual with excellent communication, organizational, and leadership skills. The Lead Concierge helps maintain safety, cleanliness, and security throughout the community, directly affecting the quality of life for residents. This position requires working Tuesday through Saturday from 7:00 a.m. to 3:30 p.m., offering a structured schedule that supports work-life balance. The role also involves occasional leadership responsibilities such as training new team members and providing coverage in the absence of management. Employees in this role enjoy competitive compensation, access to their pay anytime, a generous benefit stipend to apply toward health-related insurances, paid time off, and a 401(k) plan with employer matching. RLC provides an empowering environment where individuals can serve with heart and make a tangible difference in a purpose-driven career dedicated to seniors.

Job Requirements

  • Ability to work Tuesday-Saturday 7:00am to 3:30pm
  • strong problem-solving, organizational, and multitasking skills in a fast-paced environment
  • reliable in completing tasks accurately and on time

Job Qualifications

  • At least 21 years old with a valid driver’s license and clean driving record
  • high school diploma or equivalent (GED)
  • previous customer service experience
  • professional appearance
  • excellent communication and interpersonal skills
  • ability to communicate effectively in English with residents, guests, and staff
  • adaptable and flexible to shifting priorities
  • team-oriented with a proactive approach and attention to detail
  • knowledge of local community preferred
  • intermediate proficiency in Microsoft Office (Outlook, Word, Excel)
  • must meet local alcohol service requirements and obtain food handler permits within two weeks of hire

Job Duties

  • Deliver an elevated first impression by greeting residents, families, and guests
  • providing valet parking services
  • offering excellent phone service
  • anticipating needs to create a seamless, high-touch experience throughout the community
  • Enhance daily operations by coordinating transportation, maintaining accurate records, managing guest-suite reservations, assisting with room-service requests, supporting dining during peak times, event set-up, and delivering responsible alcohol service
  • Take an active leadership role by attending team meetings, collaborating to enhance resident experiences, and supporting key community initiatives
  • manage office supply inventory
  • serve as a training partner for new Concierges on later shifts and provide leadership coverage when Managers are unavailable
  • Ensure resident safety by responding quickly to emergencies, monitoring call systems, coordinating with emergency services, and guiding residents through emergency procedures and severe weather situations
  • Maintain cleanliness in common areas and ensure building security by locking and unlocking exterior doors at designated times
  • Welcome new residents and guide them through the orientation process for a smooth transition into the community

Job Criteria

Experience

Mid Level (3-7 years)


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