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Job Overview
Employment Type
Temporary
Full-time
Compensation
Salary
Range $85,000.00 - $95,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Paid Time Off
Professional training
Employee Discounts
Retirement Plan
Referral Bonus
Job Description
Silverado Resort, a premier luxury resort located in Napa Valley, is renowned for its exceptional guest services, stunning surroundings, and commitment to excellence in hospitality. As a full-service resort, Silverado offers a wide range of amenities including golf courses, fine dining, and event facilities, catering to leisure travelers, business groups, and wedding parties alike. The resort emphasizes a strong service culture anchored by its "4 Keys to creating guests for life," ensuring that every guest experiences personalized and memorable service. Silverado's dedication to quality, innovation, and a professional work environment makes it a sought-after employer within the hospitality industry. The... Show More
Job Requirements
- Weekend and holiday availability is required
- Flexibility with work schedule including nights
- Ability to work over 40 hours per week when needed
- Physical ability to exert up to 20 pounds of force occasionally and stand or walk for extended periods
- Ability to operate a golf cart
- Maintain high standards of personal appearance and grooming including proper uniform or business attire and nametag
Job Qualifications
- Previous experience in a similar role within a resort or hotel setting is preferred
- At least 3-5 years of progressive experience in resort, hospitality, or related field
- Proficiency in Microsoft Office applications is preferred
- Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
Job Duties
- Adhere to the company’s service culture and 4 Keys to creating guests for life
- Align with Peregrine Hospitality TBO Strategy and focus on recruiting and retaining top talent
- Participate in all resort required meetings and trainings
- Maintain high standards of personal appearance and grooming including proper uniform or business attire and nametag
- Respond to meeting planners' requests immediately
- Interact with outside planners and vendors for event set-up
- Maintain pricing integrity and propose upscale menus for clients
- Manage the system or function book to ensure maximum revenue potential
- Be visible on the floor and assist staff during functions
- Respond to guest complaints in a timely manner
- Keep immediate manager informed of issues requiring attention
- Prepare and submit required reports timely
- Know meeting room setups and capabilities
- Know sleeping room configurations and types
- Have comprehensive knowledge of all resort operational departments
- Use meeting planner feedback to improve service and quality
- Maintain compliance with resort policies and safety rules
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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