Temporary Conference Service Manager

Rosewood Sand Hill is a luxury hotel situated in Menlo Park, California, renowned for its exceptional service and serene environment. Opened in 2009, this prestigious five-star establishment is nestled on 16 acres of beautiful property in the heart of Silicon Valley. The hotel represents an ideal getaway, blending historic California ranch-style architecture with fragrant gardens and breathtaking views of the Santa Cruz Mountains. This unique combination of natural beauty and elegant design creates an inviting atmosphere that appeals to a diverse clientele including Bay Area executives, entrepreneurs, residents, and visitors seeking a luxurious retreat.

The hotel features 121 exquisitely appointed guest rooms designed to provide maximum comfort and rejuvenation. These rooms, complemented by resort-style amenities, emphasize high-quality service tailored to meet the individual needs of every guest. At Rosewood Sand Hill, guests can immerse themselves in a variety of experiences. They may choose to relax and unwind at the award-winning Sense, A Rosewood Spa®, which offers world-class treatments, or savor culinary delights made from the freshest local ingredients at the renowned Madera Restaurant. The hotel caters to those seeking either a tranquil escape or vibrant social environments, making it an all-encompassing destination.

Within this luxurious setting, the Conference Services Manager role is integral to maintaining the hotel’s reputation for outstanding hospitality. Reporting to the Director of Catering, this position oversees all aspects of the Conference Services department in alignment with Rosewood Sand Hill’s high standards. It involves coordinating all details related to client functions, ensuring flawless execution from planning through completion. The role demands comprehensive knowledge of hotel services, local activities, and the ability to anticipate and meet guest needs proactively.

Key responsibilities include managing daily scheduled group functions, determining venue setups, overseeing banquet operations, and ensuring compliance with all departmental procedures and safety guidelines. The manager is also responsible for fostering clear, consistent communication with clients during the planning stages and while events are in progress to guarantee successful conventions. This role requires a high degree of professionalism, attention to detail, and the ability to juggle multiple priorities in a fast-paced luxury environment.

The ideal candidate will possess at least two years of experience within a luxury or ultra-luxury hotel property, supplemented by a college degree or equivalent work experience. Essential skills include detailed attention, organizational capability, problem-solving acumen, and excellent interpersonal communication. Familiarity with banquet operations, market knowledge, and competence in sales and quality control are critical. Technical proficiency with software like Outlook, Microsoft Office, Sales Force, Social Tables, Opera, and Microsoft Teams is preferred, as is fluency in English. Physical ability to manage tasks involving moderate exertion and clear communication is also required.

This fixed-term contract position offers a competitive annual salary ranging between $70,500 and $85,500, with eligibility for bonuses based on performance. Salary decisions will take into account factors such as experience, education, and luxury hotel exposure. Rosewood Sand Hill is committed to equal employment opportunities, fostering a workplace free from discrimination for all employees and applicants. This role represents an excellent opportunity for a motivated hospitality professional to contribute to and grow within a leading luxury hotel environment.