Temporary Concierge

SLS Hotel a Luxury Collection Hotel Beverly Hills, located in the heart of Los Angeles, California, is part of The Luxury Collection Hotels & Resorts portfolio under Marriott International. The Luxury Collection brings together over 120 properties worldwide, each offering authentic experiences and unique expressions of their local culture. Marriott International, an industry leader with over 100 years of history dating back to 1906, is committed to delivering exceptional service while fostering an inclusive and diverse work environment. The SLS Hotel is a distinguished luxury establishment known for combining modern hospitality with elements of timeless elegance. It caters to guests who appreciate personalized service, comfort, and the finest amenities in a vibrant and culturally rich location. This hotel not only offers upscale accommodations but also a gateway to Beverly Hills’ unique attractions and local treasures, promising guests memorable and enjoyable stays. The company promotes equal opportunity employment and values the unique backgrounds and experiences of its associates, fostering a welcoming workplace for all. The establishment maintains high standards of quality assurance and employee development, supporting the growth and success of its team members. The position is a full-time, non-management role with an hourly pay of $34.00 and includes eligibility for tips. It is a 3 to 4 months assignment, located on-site at the hotel in Los Angeles, requiring face-to-face interaction with guests and internal departments to ensure seamless service throughout the guest experience.

The role focuses on Rooms and Guest Services Operations, with responsibilities that are essential to providing high-quality and anticipatory service for hotel guests. The position includes responding promptly to guest requests for special services such as transportation, reservations, and dry cleaning by coordinating with relevant providers and ensuring follow-up for guest satisfaction. It involves answering guest inquiries about hotel amenities, local events, and activities, while accurately processing guest calls, messages, and concerns. The position requires close communication with other hotel departments, such as Bellperson and Housekeeping, to resolve issues efficiently and maintain smooth operations.

In addition to direct guest service, this role includes monitoring the safety, comfort, and service quality in the club lounge, documenting shift activities through logs and memos, and reporting any safety concerns or incidents to management. Employees are expected to adhere to company policies regarding professional appearance, confidentiality, and asset protection. Critical to success in this role is the ability to welcome guests warmly, anticipate their needs with genuine appreciation, and support teamwork to meet shared goals. Candidates should be prepared for extended periods of standing, walking, or sitting during shifts and the physical ability to handle light lifting. This role does not require prior supervisory experience or specific certifications, making it accessible to individuals with a high school diploma or GED who are eager to learn and contribute to a luxury hospitality environment. Overall, this opportunity allows for professional growth within a prestigious brand and offers a platform for individuals passionate about delivering exceptional and personalized service in an upscale hotel setting.