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Job Overview
Employment Type
Temporary
Full-time
Compensation
Hourly
Exact $34.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and development programs
Employee assistance program
tip sharing
Job Description
SLS Hotel a Luxury Collection Hotel Beverly Hills, located in the heart of Los Angeles, California, is part of The Luxury Collection Hotels & Resorts portfolio under Marriott International. The Luxury Collection brings together over 120 properties worldwide, each offering authentic experiences and unique expressions of their local culture. Marriott International, an industry leader with over 100 years of history dating back to 1906, is committed to delivering exceptional service while fostering an inclusive and diverse work environment. The SLS Hotel is a distinguished luxury establishment known for combining modern hospitality with elements of timeless elegance. It caters to guests... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- No prior related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift and carry objects weighing up to 10 pounds
- Strong communication skills
- Availability for a 3 to 4 months full-time assignment
- Work on-site at the Los Angeles hotel location
- Tip eligibility
Job Qualifications
- High school diploma or G.E.D. equivalent
- Strong communication skills
- Ability to work cohesively in a team environment
- Customer service oriented mindset
- Basic problem-solving skills
- Professional and clean personal appearance
- Ability to handle multiple tasks
- Flexibility to work various shifts
- Willingness to learn and follow company policies and procedures
Job Duties
- Respond to guest requests for special arrangements or services
- Make arrangements or identify appropriate providers for guest needs
- Respond to special requests from guests and follow up to ensure satisfaction
- Provide information about the property and surrounding area amenities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate departments to resolve guest calls or problems
- Review shift logs and document pertinent information
- Monitor club lounge for seating availability, service, safety, and guest well-being
- Report accidents, injuries, and unsafe work conditions to management
- Follow all company policies, maintain professional appearance, and protect company assets
- Welcome and acknowledge guests according to standards
- Assist individuals with disabilities
- Communicate clearly and professionally
- Support team goals and respond appropriately to employee concerns
- Comply with quality assurance expectations
- Stand, sit, or walk for extended periods
- Lift and carry objects up to 10 pounds
- Perform other duties as requested by supervisors
Job Criteria
Experience
No experience required
Job Location
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