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Job Overview
Employment Type
Temporary
Part-time
Compensation
Hourly
Exact $30.91
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
The Ned NoMad is a distinguished members' club and hotel located in the vibrant heart of New York City. This establishment serves as the first international extension of The Ned, a prestigious brand that made its debut in London in 2017. The Ned NoMad proudly opened its doors in the summer of 2022, bringing a unique blend of historic charm and contemporary luxury to one of the city's most exciting neighborhoods. Situated in the historic Johnston Building, a structure with a rich history dating back to 1903 and formerly known as the NoMad Hotel, the property combines architectural heritage with... Show More
Job Requirements
- Must be able to work a flexible work schedule including evenings and weekends
- Able to handle a large volume of guest interactions in an efficient and courteous manner
- Must be able to seize grasp turn and hold objects with hands
- Must be able to sit or stand for long periods
- Fast paced movements occasionally required to go from one part of the club to others
- Must be able to understand and communicate clearly with guests members and coworkers
- Must be able to reach and handle the computer keyboard and desktop items
- Occasionally kneel bend crouch and climb as required
Job Qualifications
- One year hotel or related experience preferred
- Excellent organizational skills and ability to multitask
- Excellent communication skills both written and verbal
- Effective in handling problems including anticipating preventing identifying and solving problems as necessary
- Ability to maintain confidentiality of information
- Proficient in Microsoft Office Internet and other hotel programs such as Opera PMS KnowCross Alice Micros
Job Duties
- Creating a friendly comfortable and helpful atmosphere for guests and members that demonstrates the highest standards of hospitality
- Establish and maintain good communication and teamwork with colleagues and other departments
- Possess knowledge of all hotel services membership options facilities outlet operating hours and amenities
- Checking guests in ensuring they are assigned the type of room requested and taking their personal preferences into account when possible setting-up proper billing instructions routing and processing
- Checking guests out ascertaining their satisfaction collecting keys posting relevant charges accurately settling and then presenting bill to guest
- Providing guests with recommendations and information regarding activities transportation dining and assisting them with reservations as needed and logging all requests in Alice or system
- Input correct information profile notes in appropriate fields profile notes reservation notes traces alerts to inform other departments of pertinent information
- Assisting guests members or third parties with special requests as needed
- Understanding all aspects of the Front Office in the hotels and Room Service Point of Sale system and Menu offerings
- Understand all fire safety procedures including OSHA requirements and provide necessary assistance to guests and employees in the event of an emergency
- Additional duties as assigned by the Front Office Manager Night Manager or Assistant Front Office Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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