Travel + Leisure Co. logo

Temporary Business Operations Coordinator

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $20.00
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Benefits

Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
wish day paid time to volunteer
401k with employer match
legal and identity theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program

Job Description

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. The company is committed to putting the world on vacation by providing exceptional experiences to millions of travelers worldwide. With a culture centered around innovation, growth, and hospitality, Travel + Leisure Co. offers an inclusive and supportive environment where associates can thrive and celebrate success. The company operates in the hospitality and leisure industry, focusing on delivering premier vacation experiences through its extensive network of resorts and travel services. The workplace environment encourages learning, collaboration, and continuous improvement, making it an exciting place to build a career.

The Temporary Business Operations Coordinator role based in the Anaheim Resort area in California is a full-time position that plays a critical role in supporting the operations department. This position is responsible for managing various facets of operations including tour reception, gifting, and contracts, ensuring that all activities are performed in accordance with Travel + Leisure Standard Operating Procedures. The coordinator promotes a professional atmosphere for guests as well as Sales and Marketing staff and functions as a vital link between multiple departments such as Sales, Marketing, HR, and Resort teams.

The core responsibilities of the Temporary Business Operations Coordinator include greeting and qualifying guests, managing guest information, assigning tours to sales agents, and providing top-notch customer service. They handle data entry related to tours and gifts, reconcile daily transactions, and prepare timeshare sales contracts while maintaining confidentiality and compliance with privacy standards. This role demands attention to detail to ensure accuracy in contract processing, cash handling, and reporting, which impacts commission schedules and revenue recognition. The coordinator also provides administrative support to sales staff and other internal departments, helping to ensure seamless operational flow.

The role does not require travel and offers a starting hourly wage generally at $20.00, varying based on experience, education, and skills. Travel + Leisure Co. offers a comprehensive benefits package for eligible employees including medical, dental, vision coverage, flexible spending accounts, life and accident coverage, disability benefits, volunteer paid days, 401k with employer match, legal and identity theft plans, wellness programs, and an Employee Assistance Program. Though temporary and seasonal employees are ineligible for paid time off, the company supports career growth and development in a dynamic, fast-paced hospitality setting where memorable guest experiences are the priority. Working here provides an opportunity to be part of a global team dedicated to hospitality excellence and innovation, making a tangible impact on customers and the local community overall.

Job Requirements

  • High school diploma
  • Computer skills required
  • Proficient in the use of Central Reservation System (CRS) or Epiphany system preferable
  • Proficient in Microsoft Word
  • Proficient in Microsoft Outlook
  • Proficient in Microsoft Excel
  • One year of general office experience
  • One year of customer service experience

Job Qualifications

  • High school diploma
  • Proficient in computer skills
  • Proficient in the use of Central Reservation System (CRS) or Epiphany (preferable)
  • Proficient in Microsoft Word
  • Proficient in Microsoft Outlook
  • Proficient in Microsoft Excel
  • One year of general office experience
  • One year of customer service experience

Job Duties

  • Greet and qualify touring guests
  • Collect and validate all guest information
  • Assign tours to Sales Agents and provide information to Sales & Marketing department
  • Provide exceptional customer service to all guests
  • Answer phones and guest questions professionally
  • Assist property owners with contract questions
  • Distribute premiums to guests upon closure of presentation
  • Complete daily gift, tour and contract reconciliation
  • Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system
  • Run reports and prepare cash, down payments, site stats for Contract Department
  • File and secure all documents per procedures
  • Maintain Property Owner Information per PII and PCI standards
  • Prepare Timeshare Sales Contracts for Sales Department and Property Owners
  • Assist Administrative Supervisor in support of Sales Staff
  • Provide additional administrative support to internal departments including Sales, Marketing, HR, and Resort teams
  • Perform other duties as needed

Job Criteria

Experience

No experience required


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