Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
401K with company match
Job Description
Pyramid Global Hospitality is a renowned hospitality company dedicated to putting people first. Known for its commitment to its employees, Pyramid Global Hospitality creates an inclusive, supportive, and diverse work environment that promotes personal growth, development, and wellbeing. With a People First culture, the company emphasizes employee development, offering a range of benefits and fostering meaningful relationships. Their comprehensive approach includes health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. They also provide continuous training and development opportunities to help employees build skills and advance their careers. Pyramid Global Hospitality operates over 230 properties worldwide, creating a collaborative environment that encourages professional success and growth, whether employees are beginners or seasoned professionals in the hospitality sector.
One of the standout properties under Pyramid Global Hospitality is the Embassy Suites by Hilton Boston Marlborough. This hotel boasts 230 rooms, a spacious 3,500 sq ft event space, along with a restaurant and bar, all designed to create memorable guest experiences. The hotel prides itself on being one of the best employers in the area, offering full benefits including 401k with company match, lucrative bonus programs, and a culture centered on personal development and success. The Embassy Suites team is passionate about delivering outstanding customer service and creating a hotel environment where guests want to arrive and stay.
The role of Concierge at Embassy Suites by Hilton Boston Marlborough is vital to maintaining the high standards of customer service the hotel is known for. The ideal Concierge is an engaging individual who helps guests discover personalized and memorable experiences during their stay. Acting as the primary source of knowledge about the hotel, its amenities, and the local area, the Concierge builds meaningful connections and ensures guests feel welcomed and valued. This position provides an excellent opportunity for career growth within hospitality and is perfect for someone enthusiastic about making an impact and creating "WOW" moments for guests. The role requires strong communication skills, advanced local area knowledge, and a genuine passion for exceptional service. Compensation for this position starts at $18 per hour. This hourly rate reflects the company’s recognition of the value the Concierge brings in enhancing the overall guest experience. Pyramid Global Hospitality is an equal opportunity employer, committed to celebrating diversity and maintaining an inclusive workplace where every employee has the chance to thrive.
One of the standout properties under Pyramid Global Hospitality is the Embassy Suites by Hilton Boston Marlborough. This hotel boasts 230 rooms, a spacious 3,500 sq ft event space, along with a restaurant and bar, all designed to create memorable guest experiences. The hotel prides itself on being one of the best employers in the area, offering full benefits including 401k with company match, lucrative bonus programs, and a culture centered on personal development and success. The Embassy Suites team is passionate about delivering outstanding customer service and creating a hotel environment where guests want to arrive and stay.
The role of Concierge at Embassy Suites by Hilton Boston Marlborough is vital to maintaining the high standards of customer service the hotel is known for. The ideal Concierge is an engaging individual who helps guests discover personalized and memorable experiences during their stay. Acting as the primary source of knowledge about the hotel, its amenities, and the local area, the Concierge builds meaningful connections and ensures guests feel welcomed and valued. This position provides an excellent opportunity for career growth within hospitality and is perfect for someone enthusiastic about making an impact and creating "WOW" moments for guests. The role requires strong communication skills, advanced local area knowledge, and a genuine passion for exceptional service. Compensation for this position starts at $18 per hour. This hourly rate reflects the company’s recognition of the value the Concierge brings in enhancing the overall guest experience. Pyramid Global Hospitality is an equal opportunity employer, committed to celebrating diversity and maintaining an inclusive workplace where every employee has the chance to thrive.
Job Requirements
- High school diploma or equivalent
- Strong desire to make an impact on other people
- Outgoing and engaging personality
- Advanced knowledge of the local area
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Must be available to work various shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Strong desire to make an impact on other people
- Outgoing and engaging personality
- Advanced knowledge of the local area
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
Job Duties
- Help guests discover their wanderlust experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Establish relationships with local area restaurants, shops and attractions
- Help to resolve problems and wow guests through recovery when things aren’t quite right
- Promote and sell special hotel programs
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Communicate all pertinent information to manager on duty
- Assist other departments as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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