Temp-To-Hire Call Center Representative

Conduent is a leading business process services company that specializes in delivering mission-critical services and solutions to Fortune 100 companies and over 500 government agencies. With a commitment to creating exceptional outcomes for clients and the millions of people who rely on them, Conduent offers a workplace culture where individuality is recognized and valued every day. The company prides itself on innovation, diversity, and inclusion, being an Equal Opportunity Employer that respects applicants regardless of race, color, gender identity, disability, veteran status, or any other legally protected category.

This position is an onsite, temporary-to-hire role based in Milwaukee, Wisconsin, that offers a competitive hourly wage of $17.00 during both training and production. The role requires full-time availability, with training and working hours from 8:00 AM to 4:30 PM Monday through Friday, with no weekend work required. During the first three weeks, candidates will undergo mandatory paid training to prepare for their responsibilities as Call Center Representatives.

As a Temp-to-Hire Call Center Representative, you will play a vital role in handling inbound calls related to child support receipts and disbursements. You will work in a fast-paced environment managing a large volume of calls, utilizing multiple computer systems to multi-task and document calls efficiently. The position demands accurate and effective communication skills, the ability to follow standard scripts and procedures, and a customer-focused approach to problem solving.

Candidates will have the chance to become permanent employees after 90 days of successful performance, with the potential to increase their hourly pay based on quality and production metrics. This frontline role has a strong impact on customer satisfaction and requires a motivated, detail-oriented individual who can maintain 100% attendance and punctuality. If you enjoy working in a supportive work environment, value job stability, and are skilled at conveying complex information clearly, this position is an excellent fit.

In addition to the hourly pay, Conduent provides various benefits including health insurance coverage, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. The company's dedication to employee well-being and career development makes it a desirable place to grow professionally.

This call center role is perfect for those with prior customer service experience, particularly in high-volume call center settings, who want to contribute to meaningful services related to child support inquiries in Wisconsin. You'll be trained comprehensively, supported by a great work environment, and have access to exclusive perks like Perkspot. Join Conduent for a rewarding career opportunity where your contributions truly matter and where you can excel in a fully onsite role.