Teller - Loudon Plaza, NY

Trustco Bank is a well-established financial institution committed to delivering exceptional banking services while fostering a supportive and inclusive workplace culture. Known for its dedication to customer-centric financial solutions, Trustco Bank operates as a community-centered bank that values each employee as a vital part of its family. The bank emphasizes growth and development opportunities, providing employees with strong professional pathways alongside comprehensive benefits to help them thrive both professionally and personally. This dedication is reflected in their generous compensation packages and numerous benefits, including medical, dental, and vision insurance, a health savings account with an employer contribution, a 401(k) retirement plan with a generous match, paid time off, paid federal holidays, training and professional development programs, tuition reimbursement, and reduced loan fees and rates. Trustco Bank’s culture centers around respect, collaboration, and excellence, making it a stable and rewarding place to develop a career in the financial industry.

The Teller role at Trustco Bank is a crucial position that places you on the frontline of customer interaction as an ambassador of the bank’s values and services. This full-time position, reporting directly to the Branch Manager, offers a competitive hourly wage ranging from $17.00 to $20.00. Operating under a non-exempt status, the role does not include supervisory responsibilities but instead focuses on delivering accuracy, professionalism, and efficiency in daily banking operations. As a Teller, you will be responsible for performing a variety of financial transactions with precision, including deposits, check cashing, and withdrawals, while maintaining a high level of security and compliance to protect client privacy.

Beyond transaction processing, the role requires a keen focus on customer service by educating clients about the bank’s diverse products and services, promoting financial wellness, and cultivating long-term client relationships. Key duties also involve processing payments such as credit card payments and loan payments, handling the secure management of assets like night deposit bags and safe deposit boxes, responding to client inquiries efficiently, and maintaining accurate records through end-of-day reconciliation procedures. The Teller role is dynamic and requires adaptability along with strong organizational and multitasking skills to thrive in a close-knit team environment.

Trustco Bank values professionals with a high school diploma or equivalent and proven experience in customer service and cash handling. Strong communication skills, fluency in English, and bilingual abilities are considered assets. The position requires reliable transportation, physical capability to lift up to 20 pounds and stand for long periods, along with a willingness to engage in regular training and professional development. The schedule aligns with branch hours, including Monday through Saturday commitments with some flexibility needed after closing hours. Embracing this position means joining a respected institution committed to equal employment opportunity and supporting a diverse workforce. The Opportunity at Trustco Bank offers stability, growth, and a chance to build a meaningful career in banking while contributing to the financial wellbeing of customers and the community.