Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
Full-time position
competitive hourly wage
generous time off
bonus program
Profit-sharing
discounted stock purchase
growth and development opportunities
Job Description
First Northern Bank is a well-established financial institution committed to delivering exceptional banking services to its customers. Known for its strong community ties and dedication to integrity, the bank operates with a mission to put people first, maintaining absolute integrity and striving for excellence in every service they provide. With a comprehensive suite of banking products tailored to meet the needs of both individuals and businesses, First Northern Bank prides itself on fostering a supportive and engaging work environment where employees are encouraged to grow professionally while contributing positively to the community. As a Teller at First Northern Bank, you will play a vital frontline role in shaping the customer experience, ensuring that every interaction is handled professionally and courteously, reflecting the bank's core values of People First, Absolute Integrity, and Zest for Excellence.
The Teller position is a full-time opportunity offering a competitive hourly wage ranging from $18.00 to $20.00. In this role, you will be responsible for processing a variety of financial transactions including deposits, withdrawals, and payments, while also supporting branch cash operations such as balancing and reconciliation. You will have the opportunity to directly impact customer satisfaction by efficiently resolving complaints, referring clients to the appropriate departments, and assisting with account services such as debit card requests, stop payments, wire transfers, and account closures. This role requires a strong attention to detail, excellent communication skills, and a customer-centric mindset to manage sensitive and sometimes complex situations effectively. Additionally, you will be expected to uphold regulatory compliance and mitigate risk by following all applicable federal and state laws along with the bank's policies and procedures. Working as a Teller at First Northern Bank means embracing a high level of professionalism, demonstrating adaptability, and functioning as a key player in a motivated team environment dedicated to excellence and continuous improvement. This position not only offers a stable and rewarding career path but also supports your growth through various development opportunities, a comprehensive benefits package, and a positive workplace culture designed to inspire and engage every team member.
The Teller position is a full-time opportunity offering a competitive hourly wage ranging from $18.00 to $20.00. In this role, you will be responsible for processing a variety of financial transactions including deposits, withdrawals, and payments, while also supporting branch cash operations such as balancing and reconciliation. You will have the opportunity to directly impact customer satisfaction by efficiently resolving complaints, referring clients to the appropriate departments, and assisting with account services such as debit card requests, stop payments, wire transfers, and account closures. This role requires a strong attention to detail, excellent communication skills, and a customer-centric mindset to manage sensitive and sometimes complex situations effectively. Additionally, you will be expected to uphold regulatory compliance and mitigate risk by following all applicable federal and state laws along with the bank's policies and procedures. Working as a Teller at First Northern Bank means embracing a high level of professionalism, demonstrating adaptability, and functioning as a key player in a motivated team environment dedicated to excellence and continuous improvement. This position not only offers a stable and rewarding career path but also supports your growth through various development opportunities, a comprehensive benefits package, and a positive workplace culture designed to inspire and engage every team member.
Job Requirements
- High school diploma or GED
- At least 6 months of experience in financial services, retail, customer service, or cash handling
- Proficiency with Microsoft Office products
- Strong technical skills with PC and email systems
- Excellent attention to detail
- Strong verbal, written, and interpersonal communication skills
- Ability to manage difficult or emotional customer situations
- Eagerness to learn and improve
- Professionalism and empathy in interactions
- Ability to work well in a team
- Flexibility and adaptability to changing job requirements
Job Qualifications
- High school diploma/GED
- Minimum 6 months prior experience in financial services, retail/customer service or cash handling
- Proficient with Microsoft Office suite
- Technically savvy with PCs and email systems
Job Duties
- Offer superior service to customers through prompt, efficient, courteous, and professional interactions
- Refer customers to appropriate person or department as needed
- Accurately process financial transactions including deposits, withdrawals, and payments
- Support branch cash responsibilities such as balancing, shipment, and reconciliation
- Resolve customer complaints and concerns and escalate when necessary
- Process debit card requests, stop payments, and check holds for customers
- Perform other account services such as wire transfers, fee assessment or waiver, account closure, overdraft option compliance, and documentation
- Maintain operational integrity while mitigating risk per bank standards
- Understand and comply with federal and state laws and banking regulations including Community Reinvestment Act, OFAC, and Bank Secrecy Act/Anti-Money Laundering compliance
- Follow First Northern Bank’s policies and procedures
Job Criteria
Experience
No experience required
Job Location
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