Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $30,893.28 - $33,983.69
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term and long-term disability options
401K plan options
Tuition Assistance
discounted room rates at Concord managed hotels
Training and development opportunities
career advancement prospects
Job Description
Concord Hospitality is a reputable hospitality management company that operates a collection of hotels and resorts throughout the United States. Known for its commitment to quality, integrity, community, profitability, and fun, Concord Hospitality emphasizes an "Associate First" culture that invests heavily in employee training, development, and career advancement opportunities. The company prides itself on creating an inclusive and supportive work environment where diversity is celebrated and employees are motivated to reach their full potential. Full-time associates at Concord Hospitality enjoy competitive wages and a comprehensive benefits package, reflecting the company's commitment to employee well-being and satisfaction.Show More
The role of Phone Operator at Concord Hospitality is designed for individuals enthusiastic about delivering exceptional guest service while functioning as an essential communication link within the hotel. This full-time position requires availability for the 3:00 pm to 11:00 pm shift and is suited for candidates willing to learn and grow within the hospitality industry. The Phone Operator is responsible for maintaining thorough knowledge of hotel amenities, local attractions, and transportation options to assist guests effectively. They handle reservations, guest check-ins and check-outs, and provide detailed information about Marriott Rewards and other guest programs. The role demands flexibility, multitasking ability, and adherence to security procedures to maintain safety and operational standards.
Candidates for the Phone Operator position will engage with guests to resolve concerns professionally and ensure an outstanding experience during their stay. The role includes responsibilities such as pre-registration and blocking of reservations, managing room service orders, wake-up calls, and handling mail and messages with accuracy and courtesy. Concord Hospitality values associates who demonstrate dedication, attention to detail, and enthusiasm, offering a nurturing environment where employees are recognized for their hard work and contribution to the company’s success.
Working as a Phone Operator at Concord Hospitality means being part of a team that supports your growth and development with access to comprehensive training, career advancement opportunities, tuition assistance, and discounted stays at Concord-managed hotels. The company’s mission to be a Great Place to Work for All fosters an inclusive atmosphere where each associate’s unique contributions are valued and where work-life balance is prioritized. Employees benefit from health insurance, dental and vision coverage, life insurance, disability options, and 401K plans, securing both their present and future. Being a part of Concord Hospitality is a chance to work for a company recognized for its customer service excellence and quality accommodations in every market it serves.Show Less
Candidates for the Phone Operator position will engage with guests to resolve concerns professionally and ensure an outstanding experience during their stay. The role includes responsibilities such as pre-registration and blocking of reservations, managing room service orders, wake-up calls, and handling mail and messages with accuracy and courtesy. Concord Hospitality values associates who demonstrate dedication, attention to detail, and enthusiasm, offering a nurturing environment where employees are recognized for their hard work and contribution to the company’s success.
Working as a Phone Operator at Concord Hospitality means being part of a team that supports your growth and development with access to comprehensive training, career advancement opportunities, tuition assistance, and discounted stays at Concord-managed hotels. The company’s mission to be a Great Place to Work for All fosters an inclusive atmosphere where each associate’s unique contributions are valued and where work-life balance is prioritized. Employees benefit from health insurance, dental and vision coverage, life insurance, disability options, and 401K plans, securing both their present and future. Being a part of Concord Hospitality is a chance to work for a company recognized for its customer service excellence and quality accommodations in every market it serves.Show Less
Job Requirements
- High school diploma or equivalent
- Willingness to work 3:00 pm to 11:00 pm shifts
- Previous experience in hospitality preferred but not required
- Basic computer skills
- Effective communication skills
- Ability to follow detailed instructions
- Capability to handle multiple tasks
- Commitment to professionalism and guest satisfaction
- Ability to work in a team environment
- Flexibility and reliability
Job Location
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