Technical Tool Coordinator

Hartford, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

collaborative work environment

Job Description

TRUMPF is a family-run, high-tech enterprise that employs nearly 19,000 individuals across 71 locations worldwide. The company leads in developing advanced technologies such as lasers, machine tools, extreme ultraviolet lithography (EUV), and electronics, which empower industries to create future-facing solutions that were once unimaginable. Rooted in a culture that values collaboration, mutual trust, and innovative thinking, TRUMPF encourages forward thinkers with unconventional ideas and a drive for excellence to challenge the status quo and boldly try new things. This commitment to innovation and quality positions TRUMPF as a global pioneer shaping technological worlds for future generations.\n\nThe Service Tools Coordinator is an essential position within TRUMPF’s field service operations, particularly across North America. This role demands meticulous management of all service tool logistics, ensuring specialized tool kits used by field service engineers for installing, maintaining, and repairing TRUMPF machinery are properly prepared, maintained, shipped, and returned. The coordinator ensures that the comprehensive toolkit management meets stringent TRUMPF quality and safety standards while optimizing logistics operations through SIS and SAP systems. Additionally, this role necessitates excellent inventory management, precise tool assembly tailored to engineers' job requirements, and supporting the calibration process to comply with industry standards. The position also serves as a communication hub by maintaining real-time tool kit availability for installation coordinators and schedulers, resolving discrepancies related to lost or damaged tools, and collaborating across multiple TRUMPF locations including Canada and Mexico. The role further involves maintaining well-organized tool storage areas, driving continuous process improvements, and supporting cross-functional project initiatives such as SAP implementations. This dynamic job offers significant opportunities to contribute to innovative operational processes while supporting a high-tech company with a forward-thinking mission. Employment with TRUMPF offers a collaborative atmosphere where your problem-solving skills and logistical expertise contribute to cutting-edge technology service delivery.

Job Requirements

High school diploma or equivalent
Minimum two-year degree from technical college or equivalent work experience in material handling or warehouse operations
Strong written and oral communication skills in English
Proficiency with Microsoft Office Suite
Experience in material handling, inventory management, or storage area operations

Job Qualifications

High school diploma or equivalent
Minimum two-year degree from technical college or equivalent work experience in material handling or warehouse operations
Strong written and oral communication skills in English
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Experience in material handling, inventory management, or storage area operations
Working knowledge of SIS and SAP systems
Advanced proficiency in SAP and Microsoft Office applications
Prior experience with tool calibration or quality assurance processes
Familiarity with logistics and shipping coordination
Experience supporting multi-location or international operations

Job Duties

Prepare, maintain, and continuously improve comprehensive tool kits for field service engineers, ensuring all tools meet TRUMPF quality and safety standards
Utilize SIS/SAP systems to coordinate shipment and return of tool kits via UPS, Pilot, or common carrier
track inventory movement and optimize delivery schedules
Perform issue/receipt transactions in SAP for all tools entering and leaving stock
maintain accurate records and system documentation
Assemble and customize personal toolboxes for individual field service engineers according to specific job requirements
Support the calibration process for all tools requiring certification in accordance with TRUMPF standards
verify compliance and maintain calibration records
Keep Installation Coordinators and Schedulers informed of real-time tool kit availability to support operational planning
Follow up on missing, lost, or damaged tools
investigate discrepancies with customers and field service engineers
implement corrective actions
Support TRUMPF affiliates in Mexico and Canada with tool shipment coordination and stocking requirements
Maintain organized, efficient work and storage areas for tools and equipment
implement best practices for inventory organization
Cooperate with other departments on project initiatives such as SAP system implementations and process improvements
Support the Service Tool Supervisor with administrative functions, special projects, and shop floor tasks as assigned