Technical Services Manager

Dave & Buster's Inc. and Main Event Entertainment are renowned leaders in the hospitality and entertainment industry, offering guests an unbeatable combination of dining, interactive gaming, and live entertainment under one roof. With a reputation for creating vibrant, fun-filled environments, these brands cater to a diverse demographic seeking memorable experiences. Both companies emphasize operational excellence, fostering team growth, and delivering top-tier customer service designed to enhance the guest experience at every touchpoint. These establishments are committed to providing career growth opportunities within a supportive and dynamic workplace culture characterized by teamwork, leadership development, and innovation.

The role of Technical Services Manager/Facility Manager at Dave & Buster's Inc. and Main Event Entertainment involves providing comprehensive leadership, supervision, and strategic direction across technical and facility operations. This position is vital to ensuring that the business runs smoothly by maintaining equipment, overseeing maintenance activities, and managing a dedicated team focused on creating superior guest experiences. The manager is responsible for balancing the fine details of daily operations with long-term strategic initiatives, thereby impacting overall business results positively. Working in a fast-paced and sometimes noisy environment, the right candidate thrives under pressure, embraces multifaceted responsibilities, and is adept at motivating a team to achieve and exceed goals consistently.

This full-time position demands a proactive leader who can handle high-volume days, manage maintenance challenges including bowling equipment and pinsetters knowledge, and communicate effectively with both team members and guests. The role averages around 50-hour weeks, primarily from Monday to Friday, with availability on weekends, evenings, and on call for emergencies during business hours. The Technical Services Manager leads 3-6 hourly team members, ensuring all maintenance duties—from troubleshooting to hands-on repairs—are executed promptly and to high standards.

This position also offers a competitive salary range from $72,521 to $85,319 combined with a quarterly bonus program and comprehensive benefits aimed at supporting employee well-being and career growth. The work environment promotes fun, leadership support, and the unique opportunity to advance across two leading entertainment brands, making this an exciting and rewarding career choice.